6680 Not Restoring Contacts

I put tom tom on my brothers phone the other night, but first I updated the firmware to the latest version, but before all of this I made a full backup of the phone, I selected to backup the whole phone and memoery card. It backed it up and got to 100% and then finished so I hit close and then opened the nokia update to flash it.
After flashing it I did a restore, but for some reason it didnt restore the contects, it restores everything else, photos, videos, the memory card, messages etc etc, but NO CONTACTS .
As you can imagine my bro is now pretty p155ed off. I have tried about 3 times now wiping the phone and restoring from backup, it does it fine each time and completes but no contacts seem to want to appear with everything. Does anyone know why this is, or if no if there is a way to extract the contacts from the backup file on the pc ?.

I used the latest version of pcsuite to my pc using content copier, I have tried resetting and doing it again with no joy . It is restoring onto the same phone, im not restoring it to another one, its the same phone that has just had the firmware upgraded. The contacts must be in the backup file somewhere, its just trying to retrive them .

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