6700, printing OS 10.9.5 wired

All of a sudden, I cannot print using computer I Mac 2014, Mav 10.9.5. Scanning is OK, just as printing testing page. To my surprise wireless printing from MacBook is OK. What is solution?

Hello HP67002014,
Welcome to the HP Forums.
I see that you are having some printing issues from your Mac.
I suggest we run through a few steps staring with a Reset of the Printing system.
The next step would be to Repair disk permissions.
Please feel free to write me back if you are still having issues or if you have additional questions.
Cheers,
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W a t e r b o y 71
I work on behalf of HP

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HP 7510 AIO printer won't stay connected - Wired workstation, wireless printer

Hi! I spoke (and checked solution button) too soon. The printer still "disappears" from the Wired XP network workstation. The only difference since applying the solution given is that the disconnects are now happening about every 12 hours, vs every couple of hours.
Ink notification is set to "only when I print"
Static IP is set for all machines
HNDU works -- when the printer is visible but will hang the workstation if printer is not visible.
Original comments follow below;
HP 7510 wireless printer disappears -- 4 station XP wireless network, w/ 1 PC hardwired.
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04-12-2012 03:59 PM
Printer: HP 7510
Network: multi-station wireless, thru DLink DI-632 (one PC hardwired to router)
Address Config:   Printer is using static IP -- outside of DCHP range (192.168.15.240)
Printer Config: Each computer has static IP set into the control panel app, using IP addressing.
Operating System: XP (Service Pack 3)
Other devices: Ipad, Xoom and Kindle Fire (all working using ePrint)
Network Security Protocol: WEP (we're out in the country)
Network Setup: Main router, along with 2 access ports (hardwired); currently using channels 1, 5 and 11 (again, we're in the country and have little competition for channels)
File Sharing: All machines in network have one open "share" drive, accessable with passwork.
Scenario: Wireless computers appear to stay connected for several days to a week at a time. (We reboot weekly, just as a SOP)
Computer that is wired to the network loses communication with the printer a couple of times a day and needs to be rebooted in order to restore connection.
When this happens, other machines continue to print and scan, with no problems, and the wired machine continues to have its name displayed in the SCANNING panel on the printer -- but the printer won't talk to it.   All network functions, including internet and intranet access to the printer's EWS is still available. I have noticed that if I go into check ink levels, though, that the ink check software behaves differently.
Normally in the ink status app, there is a small "working" icon with 6 dots. When this computer is connected properly, it will start jumping around the circle, showing activitiy, get to 41%, and then display the ink status info. When the printer/computer connection is not working, the "working" icon will go to just a couple of percent then jump to the printer information page, showing make, model, serial number, firmware level etc.
In every instance so far, rebooting (with no other action) brings the printer/computer connection back to life -- until next time. I am trying to find any other pattern for this behavior, just can't identify it yet.
I started out with the plain vanilla installation, but then every computer in the network would consistently drop connections, about every 45 minutes. Using the info on this forum, I've eliminated the drop-outs for those printers, and got to the Static IP solutions (we've done that anyway for years with net-ready machines). This is the last machine that "drops off" It appears that some piece of HP-required software is "dropping out" or getting clobbered, but I cannot see a pattern, even checking and noting the various software used locally on the machine, and the various websites visited. So far, no pattern.
I am hoping that an HP guru with access to the source for the "ink supply" status software can take a look at what is happening and why it will always go to 41% and then display ink status (when connected) and then only go a couple of percent and display the ink status (when it isn't connected).
Thanks, in advance,
jim
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jimzix
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Re: HP 7510 wireless printer disappears -- 4 station XP wireless network, w/ 1 PC hardwired.
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04-13-2012 01:48 PM
More info:
In last paragraph, above, the request for "ink status" is returned with a static display of the printer firmware version, driver version, step level, MAC# etc of the printer, not "ink status" when the printer is disconnected.
Also, when printer is disconnected the HP home networking utility will hang the system -- a hard reboot is required, which restores the printer, until the next time it goes "into the woods". Signal stregth, measured on the printer, is 4 bars (very good).
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007OHMSS
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Re: HP 7510 wireless printer disappears -- 4 station XP wireless network, w/ 1 PC hardwired.
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04-20-2012 09:30 AM
Not sure if this would help, some of the info could be pertinent:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03149924&tmp_task=solveCategory&cc=us&dlc=en&la...
007OHMSS
I am a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.
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Re: HP 7510 wireless printer disappears -- 4 station XP wireless network, w/ 1 PC hardwired.
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04-22-2012 09:53 AM
Thanks! That appears to solve the problem. After your suggestion, I remembered that I set the "ink level warning" on this machine ONLY to "Always warn me", as opposed to "tell me only when I am printing". That seemed to be the problem. Only the computer that was set to "always warn on low ink-levels" was disconnecting -- the others worked fine! Now, all are working fine.
Just to be safe, though, I've also turned off the "scan from printer to computer" function on each computer. That was set for each machine, and seemed to work fine. The other machines in the network did not disconnect, and the printer was tracked whether each computer was on or off.   May try to turn it on later; I'll see if the family uses that feature very often!
Thank you for your help.
Jim
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Re: HP 7510 wireless printer disappears -- 4 station XP wireless network, w/ 1 PC hardwired.
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04-22-2012 03:56 PM
I spoke too soon! After about 26 hours, the printer connection on the one "hard-wired" CPU dropped, which is better than before, but still not solid. Same exact symptoms as before. Only piece of the puzzle that was different this time is about 50 pages were scanned, some to this computer. Used the "Scan requested from CPU" process, rather than enabling the "Scan TO Cpu" function in the software app. It did not drop the connection immediately after -- about 1 hour to 1.5 hours afterwards. Suspect this is a coincidence, not a cause of the problem with this machine.
I also scanned (same approach) from one other CPU on the network -- that wifi connection is still rock-solid.
Jim
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I think it is fixed now.....the problem seems to reside in the module that will notify you immediately if ink is low (vs notify me only when printing). If, when initially installed, the user selects "immediately", then the printer will randomly disappear. (More on "re-finding it" later.)
Also, it is difficult to change the ink notification setting, because it appears not to be "sticky", but will sometimes, flip. (I've not figured this out yet). As long as the setting for "low ink notification" is on "only when printing", life is good.
If the printer does disappear, go over to the Advanced tab when the printer software/firmware page comes up, instead of the current ink levels. Reset the selection about "tell me about ink notification" to "only when printing", and then toggle the "autoshut off" from "NEVER" to "2 hours" and then, finally, back to "NEVER". Then, lastly, press closed on the panel. Printer should be connected again. To test, go to the Photosmart 7510 app again, and select "Show estimated ink levels". The counter will start at 1%, jump to 41% and then bounce around until it displays the ink level.
FOR HP TECH: Please consider making the "ink level notification" persistent in the registry OR provide a de-install tool that will completely clean all traces of the prior installation of the 7510 driver / app in the registry, so that a new install may have this setting saved correctly.
Hope this helps some of you -- it's an excellent printer once its running!
jim

Will an Hp 6700 printer work with Windows 8,

I just bought an new h8-1477c computer running windows 8, my wife just purchased an HP-6700 printer will this priner run with windows 8

Yes,
Simply make sure to install the latest software available online and not the original CD:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-109007-2&cc=us&dlc=en&lc=en...
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If my post resolve your problem please mark it as an Accepted Solution

Officejet 6700 - printer works ok but scanner not recognised by computer

I have had my HP Officeject 6700 printer for 2 years and the printer works fine but now whenever I try to use the scanner it fails to work with a message 'we can't find a scanner attached to your PC' Have downloaded the HP doctor diagnostic but does not seem to do anything. Can anyone help?

Hi there @HpNepal , welcome to the forums
I understand your printer is not detected over your wireless network from your computer. Although you mentioned you have done some troubleshooting, I would also suggest trying the steps from the guide I have found and posted for you below. The printer should be found if all steps are completed in order. Good luck!
An 'Unable to Find the Printer' Error Displays for the HP Officejet 6500A and 7500A e-All-in-One Pri...
If you run into any issues, please respond back to me with the specific errors and results from the print and scan dr.
Take care
R a i n b o w 7000I work on behalf of HP
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HP 6700 printer will not enable web services.

My HP 6700 printer will not enable web services. I've already downloaded the firmware update, manually entered the IP and DNS numbers... shutdown the printer and turned it back on.But when i try to enable web services it try's for a while then says web services could not be enabled.. any help would be appreciated. I have vista.
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Hi there, two other things you could try (if not already attempted) are:
Check to ensure that you have the latest firmware for your router – review your router documentation/help (or the router manufacturer’s web site) for information on how to check for and install firmware updates.
Restore factory defaults - The factory default option is usually found in the Setup>Tools menu on your printer. Do the following on your device:
Remove/Disable Web Services
Restore factory defaults/settings (depending on the printer this is found under the Setup>Tools menu, or the Setup>Web Services menus, but varies by printer)
If prompted, re-do initial setup of your device and add it to your network
Re-enable Web Services
Once the Web Services information sheet is printed, use the printer claiming code to add your printer to your account on ePrintCenter
If my reply helped you, feel free to click on the Kudos button (hover over the "thumbs up").
If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.
I am an HP employee.

Hp 6700 printer has one of two hinges disconnected - how reinsert?

My 6700 printer ADF hinge to rest of printer has come away from its insertion slot on the right side when seen from front of printer. As a result the adf is aligned a few degrees from its intended parallel with the scanning window. I also worry about the left side breaking off due to its having to bear all the load when opening and closing the adf top since the right hand side is not inserted to take its share of the load. How can I reinsert the right hand hinge - pressing lightly to accomplish this does not work and I don't want to press too hard and break the small plastic pieces. There should be a disassembly process that would allow me to remove some part(s) of the main printer to permit gentle reinsertion of the out of position hinge. Any suggestions would be greatly appreciated

Hey @Bill_Smith,
Welcome to the HP Support Forums!
I understand that you would like assistance with reattaching the ADF hinge on the right hand side that came out of its slot on your HP Officejet 6700 Premium e-All-in-One Printer. Unfortunately, I did take a look at the Officejet 6700 I have here and there is no simple way to do this. However, I have a few suggestions for you.
If your printer is Out of Warranty: You can try to force the ADF hinge back into place.
If your printer is In Warranty: Call our Technical Support queue by phone for hardware replacement.
The Automatic Document Feeder is not a replaceable part on this model of printer. Should any hinge, cover, or roller be defective for your ADF Assembly than that would result in a whole unit replacement.
HP Technical Support can be reached at: 800-474-6836.
If you live outside the US/Canada Region, please click the link below to get the support number for your region.
HP Worldwide Contact
I apologize that I don't have a 'quick fix' for you. I wish you luck!
X-23
I work on behalf of HP
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We cannot get our iPad to AirPrint to hp 6700 printer even though the printer is recognised.

We are unable to air print to our hp 6700 printer. Can anyone help?

Is it an AirPrint printer?
iOS AirPrint Printers http://support.apple.com/kb/HT4356
How to Print from Your iPad: Summary of Printer and Printing Options
http://ipadacademy.com/2012/03/how-to-print-from-your-ipad-summary-of-printer-an d-printing-options
Print from iPad / iPhone without AirPrint
http://ipadhelp.com/ipad-help/print-from-ipad-iphone-without-airprint/
How to Enable AirPrint on a Mac and Use Any Printer
http://ipadhelp.com/ipad-help/how-to-use-airprint-with-any-printer/
iPad Power: How to Print
http://www.macworld.com/article/1160312/ipad_printing.html
Check out these print apps for the iPad.
Print Utility for iPad ($3.99) http://itunes.apple.com/us/app/print-utility-for-ipad/id422858586?mt=8
Print Agent Pro for iPad ($5.99) http://itunes.apple.com/us/app/print-agent-pro-for-ipad/id421782942?mt=8 Print Agent Pro can print to many non-AirPrint and non-wireless printers on your network, even if they are only connected to a Mac or PC via USB.
FingerPrint turns any printer into an AirPrint printer
http://reviews.cnet.com/8301-19512_7-57368414-233/fingerprint-turns-any-printer- into-an-airprint-printer/
 Cheers, Tom

Re: Officejet 6700 printer failure

6700 printer failure re printrer cartridges reset does not work

Hi,
Please follow this HP document for printer failure issues
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03476826&tmp_task=solveCategory&cc=us&dlc=en&la...
hope this helps.
Although I am an HP employee, I am speaking for myself and not for HP.
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Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

MY HP 6700 printer says it is offline. How do we get it back?

From one day to the other, it appeared as "offline" though it´s connected, I have windows 8.1. I desinstalled and tried to install again but in the process the printer is not found. I have also installed the HP Print and Scan Doctor I printed the Network Configuration Page and there I see no errors, reseted the printer, connected to my wireless again, do not know what else to try Please I need assistance.
thanks

Welcome to the HP Community @Mayrus !
I read your post about how your Officejet 6700 is appearing as "offline". I hope to help you out with this issue!
I would first suggest following the steps in this guide. Normally assigning a static IP will help stabilize the connection to keep it from disconnecting.
HP Officejet 6600 e-All-in-One and 6700 Premium e-All-in-One Printer Series (H711) - Printer Does No...
Good luck, let me know what happens!
R a i n b o w 7000I work on behalf of HP
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HP Photosmart c309 and printing from Vista laptop on wired/wireless network

Ok going to be as thorough at possible here.
Its a brand new HP Photosmart c309 which I received this past Weds, so far so good both my Wife and I are enjoying it. Now I have it wired into my home network which consists of a Linksys switch in our home office and Netgear wireless router in the basement. The Linksys switch is wired to the router in the basement for internet/network connection...I have my Dell workstation running Windows XP SP3 (with all the latest patches from Microsoft, Mcafee AV) and the photosmart printer wired to the switch. I installed the HP software and drivers from the disk on the XP workstation and all is well...prints, scans and I'm able to view the printer settings, ink levels and what not.
NOW my Wife's Dell Vista laptop (which is patched to the latest from Microsoft, Mcafee AV) is getting really annoying. First I hate Vista but that’s another story...the Vista laptop connects to our home network via the wireless network through the Netgear router. So I followed the same steps as my XP workstation, it finds the printer during setup and all is well till the part when it wants to send a test page...so I opt to skip the photo test page and just do a standard one. Well it "sends" a test page or at least it looks like it does but nothing comes out of the printer (ie no activity from printer). The printer icon shows up in the system tray in the lower right hand corner of the screen near the time and when I put the mouse pointer over the icon is says "0 in queue" so I double click the icon to see if I can get more info and nothing happens. Right click the icon and choose open all active printers and again nothing. The printer icon is in the system tray for about 10-15 seconds and then disappears.
So I'm a little confused here, I check the printer in "printers & faxes" and both it and the fax part are listed...the printer even says it’s in "ready" status. I start the HP solution software on the laptop and I am able to scan from the printer to the Vista laptop fine, I'm able to view printer settings, network settings, ink levels and what not. I JUST CAN'T printer to it.
I tried another test page from the printer properties within Windows, again the icon shows up in the system tray and it says "0 in queue" and the icon disappears after 10-15 seconds. I then try to print a picture using the HP software and the same thing...icon shows up in system tray "0 in queue" and it disappears.
Did I do something wrong or am I missing a special step for Vista machines? I did uninstall and reinstall software/drivers and manually removed the printer and then reinstalled everything with no luck and no change...still acts the same.
I'm lost at what else to try. I think I tried the obvious stuff. I've searched the web to come up blank with a similar situation like mine...I've seen others complain about printing 1 page documents and the printer prints 3,6,16 pages at a time which is the opposite from my situation.
Any input/advice would be greatly appreciated.
Thanks in advance,
Bruno

Have you received an answer to this question? I'm having the exact same problem. Spent 4 hours on the phone with HP tech support and no solution.

I have OSX 10.6.8 and my new HP 6700 printer won't print until I "empty print file!" What does that command mean? How do I do it?

I have OSX 10.6.8 and my new HP Officejet 6700 all-in-one printer won't print until I "empty print file!" What does "empty print file" mean. How do I do it?

Go to System Preferences>Print & Fax>Open Print Queue, select(highlight) any jobs and delete them. Do this for all printers in the left side bar (select printer when you click Open Print Queue)
Hope this helps

Officejet 6700 print booklet

I am trying to print a Word document in booklet form. It prints fine on a Ricoh printer. But it won't print correctly on the HP OfficeJet 6700. When I go into the Properties of the 6700 I click on the "booklet" box. Also Print on both sides - Long edge. The 6700 User Guide has only some info about printing brochures but doesn't go any deeper than to say to click on Properties. Is there any documentation on how to print a booklet on a 6700? Thank you.

Hello Stevel,
Thanks for the post. What OS are you running? MAC/Windows? If running a MAC OS 10.6 there are some more involved steps. I've included a link below with the steps. If you are running something else, let me know and I'll try to assist. Good Luck!
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01935823&cc=us&dlc=en&lc=en&product=5058338&tmp...
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Office jet 6700 printer jam error when there is no printer jam

I get a continuous printer jam error when there is no jam present. I have tried connecting and reconnecting. Same error.

Hi @lbrockhurst
Although you are not experiencing a true paper jam, the solutions presented in the following document might help to resolve the issue; A 'Paper Jam' Error Displays on the HP Officejet 6600 e-All-in-One and 6700 Premium e-All-in-One Pri...
As you will see in the document above, paper jam messages are not only a result of physical paper jams;
The following factors can cause paper jams:
Paper loaded incorrectly in the paper tray.
Damaged or dirty paper rollers.
Torn, wrinkled, or damp paper loaded in the paper tray.
The rear access door or two-sided printing accessory (duplexer) might not be closed or is not locked into place.
Paper was added to a stack already in the tray while the HP product was printing.
The tray contains more than one type of paper.
The paper is jammed inside the HP product where you cannot see it.
An obstruction is blocking the paper path.
Torn pieces of paper from a previous jam are stuck in the product.
The tray is too full.
If printing on an envelope, the edges of the envelope are bent.
I have also seen communication hiccups cause such error messages. This may sound silly, but if the issue persists, after completing the steps in the document I provided, let's leave the router on and unplug the power cable (NOTE: Do not reset the router.), then do the same with the printer, and shut down the computer. After a full minute, plug the router back in, wait for it to fully power up, then plug the printer back in and wait for the wireless light to become solid. Once both the router and printer are on, go ahead and turn the computer back on. Doing this will refresh the network connection.
I hope this heps.
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Sunshyn2005 - I work on behalf of HP

Printer prints over wifi from phone won't print from computer wireless or wired

Hello,
My Grandad got his new printer today, I went to help him set it up we followed all the instructions the printer works because it prints over wifi from my Iphone but when we try to use the printer on his computer it doesn't print, I have installed all the software and uninstalled any software that could conflict with it but it is not working, it doesn't print over wifi or wired with the computer but does when I use my phone.
Printer : Hp Officejet 4360
Computer : Emachines running windows vista 32-bit
Any help would be appreciated

sean1104
Welcome to the HP Community Forum.
Sometimes you do have to restart everything again, including the Router - even after you have installed the Full Feature Software.
If that does not work (restarting the Router), you might try this:
Remove the Printer software from Control Panel > set icon view > Programs and Features > Right-Click on the program > Uninstall
Shut down the computer
Shut down / Switch off the printer
Switch off the Router
Wait around for 2 minutes...
Switch on the router and wiat for it to boot completely - say, 1 minute.
Boot the computer and log in
Switch on the printer
Install the Full Feature Software for the printer following the instructions:
Install Full Feature Software – Printer
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Click Accept as Solution when the Answer provides a Fix or Workaround!
Kind Regards,
Dragon-Fur

Model Officejet 6700 printer claims that there is paper jam when in fact there is none.

Printer officejet 6700 claims that there is a paper jam. The fact is that there is none. i can not print and the only solution is to turn off the printer and restate. This is time consuming since I only printed a small document.

Hello Hvebueli123,
Welcome to the HP Forums.
I see that you are having an issue with the printer stating that it has a paper jam even though none is present.
I do have a few steps that we can try in the attempt to troubleshoot this issue.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I have also located a document that deals with A 'Paper Jam' Error Displays on the HP Officejet 6600 e-All-in-One and 6700 Premium e-All-in-One Pri....
I suggest that you go through the document just in case something was over looked when checking the unit for paper.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
This could possibly be a hardware issue.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

6700, printing OS 10.9.5 wired

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