6988 won't recognize new wifi/won't connect

Question

Printer used to be connected to home wifi. Changed from DSL to cable internet and replaced router with Apple wifi and a different network name and password. Printer will work with direct ethernet but will not work with wifi. I have tried the utility using the ip addres and entering the network info, but it is not being recognized by my Mac as being in the network. Please help!

Answer 1

Hi , I see that you are experiencing issues setting up the printer over the wireless network. I will certainly do my best to help you. The software is installed by the Apple Updates on 10.9. Installing Your HP Printer Driver and Software for Mac OS X.I wasn't sure if you meant that you already had a wireless IP for the printer, but just couldn't add the printer on the Mac. Please clarify. If you don't already have a wireless IP, then try the following:Connect the Ethernet cable again, to get a valid IP address for the printer. Then configure the printer over the wireless network. Access the Embedded Web Server for the printer, type the IPv4 address into your web browser's address bar. (Safari) Click on the Networking tab, Wireless, and run the wizard to configure the printer over the wireless network.Here is a document for the printer's EWS.HP Deskjet 6830v, 6840, 6840dt, 6840xi, 6843, 6848v, 6940, 6943, 6980, and 6983 Printers - Using the Embedded Web Server. Then try and add the printer. If you are still having issues, here is some information, that I hope is helpful in getting the printer recognized on the network.If the multicasting is turned off on the router, you won't be able to add the printer as a Bonjour device.Make sure there isn't any spaces or special characters in the network name, the printer may not recognize it.The printer is only capable of sending/receiving in the 2.4 ghz band. If the router is set to 5 GHZ network you may need to change to 2.4 ghz. (rename the 5 ghz or shut it off)
The WPA key setting needs to be on AES to work correctly not TKIP.Firewall on router has to have open ports for printer.
If you have Mac Filtering you need to give printer hardware address from Configuration page.You might need to contact your router company for further assistance to check those settings. If you have a valid IP address for the printer and can access the printer's EWS, then I would Reset the Printing System on the Mac. Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol. Click the Apple icon and then click System Preferences.Click Printers & Scanners.Right-click (or Ctrl +click) in the left white side panel, then click Reset printing system.Click OK to confirm the reset.Type the correct Name and Password.Click OK to reset the printing system.Then click the + sign to add the driver, highlight the printer. (you might have to click the drop down to select the printer's name) Then click on the Add button. Test the printer. If you appreciate my efforts, please click the 'Thumbs up' button below.
If you have any issues, please let me know what steps you have taken and the results. Thank You.