6th gen ipod nano serial number not being recognised by support

I have just tried to register my 6th gen ipod nano on Apple's website and I get a message that says the number is not recognised, recheck and try again.  At first used number from nano box, then tried again after connecting nano to computer (same number appears of course) but still not being recognised.  The fact that the serial number is not being recognised is not helpful when you need help from support as they also require this information before they will contact you.  Why is my nano's serial number not being recognised?  More to the point, how do I get apple to recognise it?

Are you sure aren't mistaking I's for 1's or O's of 0s?
If you head to Settings - General -> About, does it list the same serial # there?
B-rock

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