6th gen nano won't go to sleep/white screen

I washed my nano! I put it in a bag of rice for a few days. When I push the sleep button, a white screen comes on that says OK to disconnect. I have tried resetting. The apple logo comes up and then goes to the white screen, saying Do not disconnect and then back to OK to disconnect. I have connected it to my mac and its recognized in itunes. It will let me add music to it. I have restored it a few times and still the same thing. I have tried to get it to go into disk mode by holding the sleep button and the volume down button, waiting for the black screen and then pressing the volume buttons together as suggested in apple support. The apple logo just comes back up again and then to the white screen. It doesn't go into disk mode. Any ideas?

If the rice trick did not work, the Nano seems to be in need of service: Apple - Support - Service Answer Center
Since water damage is not covered by the warranty, you'll have to pay for the replacement:
Apple - Support - iPod - Repair pricing

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6th gen nano won't charge

I got my wife a new 6th gen nano. It operates just fine...as long as it's plugged into my PC. I can put songs on it, use the touch screen, etc. The display shows the battery with the plug icon on it, which I assume means it's plugged in, but not charging. As soon as I disconnect it, the ipod won;t work at all. No power ups, nothing at all. I tried resetting it when plugged in, but it made no difference. I've tried charging it on the PC via the USB cable, on my car charger for my 5th gen ipod, and using the AC adapter, but with no luck. Do i just have a bad battery or what?!

Take the iPod to an Apple store or an AASP. Whichever is more convenient for you.

HT4316 my 6th gen nano won't p/u any radio signals when I plug in earbuds

My 6th gen nano doesn't seem to recognize the earbuds are inserted. It tells me to insert them in order to p/u radio signals when they are already in. How can I get FM radio to work? Thx!

I don't understand why you only recvd 5pts, I clicked on "This solved my question", as it did.
I had tried 3 sets of headphones but not inserted them far enough in, afraid of damaging my
new gadget. I was quite frustrated. Anyway, I suppose 5 beats 0, thank you again and I
apologize for points mixup.

6th Gen Nano won't play content longer than 1440 minutes

Audible.com now allows for single file download of audio books which can be sync'd to iPod. However the iPod cannot plan content longer than 24 hours in length. You will ned to download the segmented audio if the program is longer than 1440 minutes long.

Hi, just found this after Googling the same problem. I hope this will help other Audible.com users who like long biographies and the like, but can't play them to the end on their iPods.
My iPod Nano is a gen 7, and either starts stuttering like a stuck LP record or jumps back to page one of the audiobook after flawlessly playing a good part of a long book. I suppose it must be about 24 hours into it, as it didn't falter on a 23+ hour book. My laptop and my Kindle would play the books all the way to the end, so it wasn't a problem with the files themselves. The local Apple store tried reinstalling the iPod's firmware, to no avail, so they gave me a new iPod. I had the same problem with the new device.
Today I had a talk with a supervisor in the Apple support group who was sympathetic and said that she would refer the issue to their engineeriing staff and get back to me. In the meantime, I talked with Audible.com, and the support guy there solved the problem for me. All you have to do is sign in to your Audible account, go to your Library, and find the "Audio Quality" button at the upper right corner. Mine was on "Enhanced", and he had me switch it to "Format 4". That resulted in all the audiobooks in the library to be displayed as both a single file and as multiple files (Part 1, 2, 3, etc.). I was able to download the final parts and successfully listened to them on my iPod.
Nonetheless, this does seem like an issue that Apple would want to address with a software enhancement.

6th Gen Nano Won't Work In My Car After Restore

When I first bought my Red Nano, it wouldn't work with my car mp3 player. I took it to a Genius Bar, and the guy said he'd try some type of update. Whatever he did, it worked. Yesterday my Nano started acting wonky, so I restored it today. Now it won't play in my car. Does anyone have any idea what the Genius guy might have done to make it work last time?

After trying reset, reinstall, blah, blah, blah, I got the wild idea to see if my Classic would still play in my car. It did. So I tried my Nano again. This time it worked. I don't know why, all I care about is that it's working again.

6th gen nano won't recognize being rotated

One of the features of the 6th generation iPod nano is use of the accelerometer, that it will recognize being rotated and rotate the display accordingly. Is this a setting that needs to be enabled beforehand, or would you suspect a hardware problem?
Thanks in advance!
Edit: You know what, I'm going to read the manual from now on. You manually rotate the display, for all those curious.
Message was edited by: DaemonTree

Take the iPod to an Apple store or an AASP. Whichever is more convenient for you.

My 6th gen nano won't let me put my correct height in.

I'm 5'2 and every other height works. It autocorrects to 5'1. I've tried to restore and update.

I am having the same problem (I am also 5'2") and it has been a nightmare. I was told to return the i-pod nano (which meant having to schedule an appointment and wait a long time for the store staff person to assist). Then when I tried to exchange it for the same color they were out. I received a different color (which I don't like as much) and it still has the same problem. Tech support had me delete and reinstall software several different times and then finally told me there was a fix in the works and it would be available in the next update. It has been months and nothing has happened. I would have rathered that the first time I contacted tech support they simply would have said there is a fix in the works (and don't hold your breath). I spent a lot of time running around trying to fix a problem that presumably Apple already knew about and is "working" on repairing.

6th gen nano won't sync with iTunes

I was able to plug in and sync my nano when I first got it. But after I updated my nano, it shows this message: An iPod has been detected, but it could not be identifed properly. I assume this is because the version of iTunes that I am using (10.1) is not compatible with the updates on my nano. However, this is the latest version of iTunes that I could get on my computer and I can't update to a later version (I have tried everything that has been suggested on the discussion boards). I can't return the nano to factory settings because that requires iTunes. I have tried formating my iPod, but all that did was erase all my songs off of it. Can someone please help me?

However, this is the latest version of iTunes that I could get on my computer and I can't update to a later version
Can you walk us through what happens when you try to update iTunes?
If you get any error messages, let us know what they say. (Precise text, please.)

6th gen nano - headphone jack won't hold.

I just got the shiny new 6th gen nano from the 1st gen replacement program. I tried 3 different headphones and the connector won't stay in. It feels like the jack is too big. I was using these headphones just fine with the 1st gen nano. Is the jack on the 6th gen different, or did I perhaps get a defective replacement?

Nothing wrong with that. Glad to hear that it resolved the issue.
B-rock

My speaker system won't work with the 6th gen nano

Why won't my Logitech Speaker system for the iPod play or charge my 6th gen nano? It's worked for all of my other nano's. I hope there's no compatability issues.

I'm having almost the exact same problem with my JBL On Stage Micro Speaker (from around 1996) except it charges and syncs my Nano 6G OK. It just won't play the Nano thru the speakers. All my other iPods have played fine sitting in the JBL speaker including my Touch 4G from fall 2010.
The only thing I can think of is that the dock connector in the Nano 6G is wired differently? It would be interesting to hear if anyone has speakers that play using the Nano dock connector. Or if someone from Apple would let us know if the dock connector pin-outs have changed. Very sucky!

6th Gen Nano/OS 10.5 Only??

I just received a 6th gen Nano as a gift. Tried to set things up with my Mac running 10.4.11. Got a message that I needed iTunes 10 - I have 9.2.1. iTunes 10 is 10.5 or above. Am i for sure unable to use the Nano unless I upgrade to 10.5? I know the obvious answer, but I figured that there might be a work around I am unaware of.
Thanks for any help anyone can offer.

Your nano is pausing playback when the screen goes dark (Either when it goes dark on its own or when you click the sleep/wake button). The reason for this is that it is not detecting your headset. You may be able to hear music, but the headset jack is not inserted enough for the nano to detect that it is there (or something is blocking the connection). Here are your three options:
Insert the headset jack harder. Most folks find that this solves their problem. If you can see ANY of the silver of the plug when it is inserted, it is NOT fully inserted. You should feel and hear a click" when it is fully inserted.
Clean out the crud in the headset port. If you have tried #1 and it just won't insert all the way, it is likely that you have crud in your headset jack. Shine a light in there. The entire inside of the jack is white, so if it looks dark down at the bottom, there is probably crud down there. You can try blowing it out or using canned air. Just understand that shoving anything else in there to clean it out will be taking your warranty into your own hands! However, I have cleaned mine out using whatever was handy and small enough to fit in there and so far so good. Your results may vary!
Take it to the Apple store. If you have really tried with 1 and 2 and it is still happening, then there might just be something up with your headset port or your headset jack. If it is the headset jack, you can look closely at that and be pretty sure if that is the problem. Try another headset to make sure. If you have worked all the way through to this point and it is still happening, it is time to take it to the Apple store.
i

6th gen nano not recognized by win7, nor itunes

i've been using my 6th gen nano for a few months now with no problems. suddenly today, i plugged it in and it wasn't recognized by windows and doesn't show up in itunes.
i keep getting errors stating the unknown device is not recognized. i've uninstalled and reinstalled drivers in the Device Manager. i've tried everything on this support page: http://support.apple.com/kb/TS1538. i've also uninstalled, reset, and reinstalled itunes...twice. i've also reset the 6th gen nano several times by holding down the - volume button and sleep button.
the weird thing is, when i plug in my 2nd gen shuffle, it's instantly recognized by win7 and itunes. same thing for my 1st gen nano (using the same cable and USB port).
itunes 10.1.1.4

Start with these articles and see if that gets you anywhere...
iPod is not recognized properly by computer when USB drivers are not installed properly or are out of date
http://docs.info.apple.com/article.html?artnum=305136
iTunes for Windows: iTunes 7 doesn't recognize iPod
http://docs.info.apple.com/article.html?artnum=304434
iPod missing in "My Computer" or in iTunes for Windows
http://docs.info.apple.com/article.html?artnum=61711
Also you might try forcing the iPod into disk mode first, then connecting it to your computer and see if that makes it show up in iTunes...
Putting iPod into Disk Mode
http://docs.info.apple.com/article.html?artnum=93651
Windows confuses iPod with network drive or hard drive and may keep iPod from mounting or songs may seem to disappear
http://support.apple.com/kb/TS1493
Cheers,
Patrick

My pc does not meet the minimum operating system requirements for the 6th gen nano. Is there anything I can do to make it work? This was sent to me from Apple after my previous Nano was recalled.

My pc does not meet the minimum operating system requirements for the 6th gen nano. Is there anything I can do to make it work on windows XP? This was sent to me from Apple after my previous Nano was recalled.

I think you've anwsered your own question. If it does'nt meet the minimum spec it won't work.

HT202183 My power button on 6th gen nano stopped working.

hello everybody.
the power button on my 6th gen nano stopped working. everything else is ok but won't switch on unless plugged in to power. then its fine.
I think the power button is broken/stuck.
Anybody else have this problem?
If so how did you fix it/ how much did it cost to fix?

Take the iPod Nano into an Apple Store. After the folks there examine it, they will quote you an estimate. Or you can call them and ask.

6th Gen Nano screen turned sideways.

The screen on my 6th Gen Nano flipped on it's side, kind of like most smartphone's do now a days but it won't go back to it's original position? Anyone else have this problem? I already tried restarting it but that didn't work.

Place two fingers on the screen and rotate in the direction you want the screen to move.

6th gen nano won't go to sleep/white screen

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