6th generation ipod nano not shown in windows 8 or itunes

ipod nano briefly appears in windows then disappears and is not shown in itunes at all. I get error message saying "an ipod has been detected, but could not be identified properly" Have re-installed itunes, reset the ipod  and restarted the laptop many times. Any advice please?

I've spoken with Apple and here is their response (worked for me). You need to uninstall not only iTunes, but also (in this order):
1) iTunes
2) Apple Software Update
3) Apple Mobile Device Support
4) Bonjour
5) Apple Application Support
Then you restart your computer. Then you install the latest version of iTunes (which will reinstall all those things you uninstalled). Then you restart your computer again.

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    When I plug my ipod into my laptop, it is recognised in my computer but not in itunes or as a device when trying to safely remove it.
    I tried plugging my 4th generation ipod nano into my laptop but again the same thing happens.
    I tried plugging it into a different laptop and my 4th generation was recognised but my 6th wasn't. In another laptop, my 6th generation was recognised in itunes and worked fine.
    I have tried resetting my ipod both ways, uninstalling itunes and reinstalling, using different USB ports and uninstalling everything apple related and reinstalling it but that hasn't solved the problem.
    My laptop was sent away to have the hard drive replaced and this problem has happened since but that doesn't explain why it worked in another laptop but not in another one.
    Can anyone suggest anything else I could do to try to make it work?
    My laptop runs windows 7.
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    I've tried all of the USB 2.0 ports on my laptop and I have tried using a different cable.
    I've tried resetting the ipod whilst connected to the laptop and still isn't recognised.
    I am working through the iPod not recognised in 'My Computer' and in iTunes for Windows:
    Step 1: didn't help
    Step 2: didn't help
    Step 3: didn't help
    Step 4: Empty your Temp directory and restart - When I tried to delete the Temp folder, a message came up saying 'action can't be completed because the folder or file is open in another program' but I didn't have anything else open so I can't delete that folder.
    Step 5: Verify that the Apple Mobile Device USB Driver is installed - when I opened the Device Manager window, it was empty, there was nothing, so I couldn't continue with that step.
    Step 6: didn't help
    Step 7: I've already tried to remove and reinstall iTunes and it hasn't helped
    Step 8: Disable conflicting System Services and Startup Items - I did this and restarted my laptop then tried opening iTunes but it said Bonjour had been disabled so I enabled it but setting it to Automatic and then opened iTunes but the iPod still wasn't recognised.
    Step 9: I turned off security and tried but he iPod still wasn't recognised
    Step 10: doesn't apply to me as I'm using Windows 7
    I've tried the steps in iPod troubleshooting assistant and they haven't helped.
    I've put it into disk mode and its still not recognised.
    My ipod isn't Macintosh-formatted.
    My ipod doesn't sync via FireWire.
    I have now worked through each and every single suggestion from Apple.
    I have run a device connectivity test with the iPod attached and here are the results:
    Support services: iPod support service is running (green)
                      iTunes Helper is not running (red)
                      Apple Mobile Device is not running (amber)
    Ports: USB ports verified (green)
           No FireWire ports found (green)
           No iPod, iPhone or iPad found (red)
    Device Sync Tests: No iPod, iPhone or iPad found (red)
    Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
    SAMSUNG ELECTRONICS CO., LTD. 300E4C/300E5C/300E7C
    iTunes 10.7.0.21
    QuickTime 7.7.3
    FairPlay 2.2.19
    Apple Application Support 2.2.2
    iPod Updater Library 10.0d2
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 6.0.0.59
    Apple Mobile Device Driver 1.62.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 00D7AE1C033D0928
    Current user is not an administrator.
    The current local date and time is 2012-11-27 22:45:34.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    Video Display Information
    NVIDIA, NVIDIA GeForce 610M
    NVIDIA, NVIDIA GeForce GT 620M
    Intel Corporation, Intel(R) HD Graphics Family
    Intel Corporation, Intel(R) HD Graphics Family
    Intel Corporation, Intel(R) HD Graphics Family
    Intel Corporation, Intel(R) HD Graphics 4000
    **** External Plug-ins Information ****
    No external plug-ins installed.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name:        {FD1953DA-7EE0-4CAC-B856-852249377319}
    Description:            Atheros AR9485WB-EG Wireless Network Adapter
    IP Address:             0.0.0.0
    Subnet Mask:          0.0.0.0
    Default Gateway:    0.0.0.0
    DHCP Enabled:      Yes
    DHCP Server:        
    Lease Obtained:     Thu Jan 01 00:00:00 1970
    Lease Expires:       Thu Jan 01 00:00:00 1970
    DNS Servers:        
    Adapter Name:        {04AC2129-0CAE-458D-A5AD-DE6950E4C3DB}
    Description:            Realtek PCIe GBE Family Controller
    IP Address:             144.124.124.44
    Subnet Mask:          255.255.248.0
    Default Gateway:    144.124.127.254
    DHCP Enabled:      Yes
    DHCP Server:         144.124.127.254
    Lease Obtained:     Tue Nov 27 22:06:16 2012
    Lease Expires:       Thu Nov 29 22:06:16 2012
    DNS Servers:         144.124.16.12
                                    144.124.16.11
    Active Connection: LAN Connection
    Connected:             Yes
    Online:                    Yes
    Using Modem:        No
    Using LAN:             Yes
    Using Proxy:           No
    Firewall Information
    Windows Firewall is on.
    iTunes is NOT enabled in Windows Firewall.
    Connection attempt to Apple web site was successful.
    Connection attempt to browsing iTunes Store was successful.
    Connection attempt to purchasing from iTunes Store was successful.
    Connection attempt to iPhone activation server was successful.
    Connection attempt to firmware update server was successful.
    Connection attempt to Gracenote server was successful.
    Last successful iTunes Store access was 2012-11-27 22:34:48.
    **** Device Connectivity Tests ****
    iPodService 10.7.0.21 (x64) is currently running.
    iTunesHelper is currently not running.
    Apple Mobile Device service 3.3.0.0 is currently not running.
    Universal Serial Bus Controllers:
    Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26.  Device is working properly.
    Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D.  Device is working properly.
    No FireWire (IEEE 1394) Host Controller found.
    **** Device Sync Tests ****
    No iPod, iPhone or iPad found.

  • 6th Generation iPod Nano Not Working

    So I purchased a 6th iPod nano just last month and had it sent to me via mail. I took it out of the packaging and had turned it on and charged it and it seemed to work so I threw away the packaging and receipt.
    However, I just tried putting music on it yesterday, and it will not work. I bought all of the music from iTunes and its in my library and the music works fine there, but then when I unplug my iPod, half of the time it says that I haven't synced it and there's no music on it, and the other half of the time the music is there, but the cover art is contorted and it will play one or two seconds of the song and then skip to the next.
    I tried messing with it for an hour and a half and its still doing this. Is there anything I can do in this situation? I'm extremely displeased and I need my iPod for a lengthy plane ride I'm going on.

    Hi aseda26,
    Are you using the latest version of iTunes? Have you tried resetting your iPod to factory settings? You can find directions to do this at the link below. This usually helps clear up any software bugs you might be having.
    http://support.apple.com/kb/HT1339
    If it still isn't working and you purchased it less than 30 days ago, I would encourage you to bring it back to your local Best Buy store so we can try to troubleshoot and exchange it for you if necessary.
    Cheers,
    Douglas|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Ipod Nano Not connecting to Windows 8, Itunes

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    http://support.apple.com/kb/HT1923
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    My iPod used to work on my computer and now I am having problems getting it to connect and stay connected. When I can get it to stay connected, iTunes will not recognize it. I have gone through the troubleshooting steps already. Please help!

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    I've just purchased a new 7th. gen Nano. I have a windows 7  laptop with iTunes 11.1.5.5 that is working fine with an ipod clasic.
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    The following Knowledge Base article provides great, in-depth troubleshooting steps for the issue you're describing:
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    http://support.apple.com/kb/ts1369
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    I have had ipods from the beginning of time. trying to sync brand new gen 6 nano without any success. My ipad works OK. can any one help?

    A few things to try before doing a reinstall:
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    - Disconnect all other USB devices except for your keyboard and mouse. There may be some other USB item conflicting with your iPod.
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  • TA27749 6th generation ipod nano does not charge in car - Please help!!!!!

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    Hi, babafromusa.
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      Okay, I apologize, belay my last posting :/
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