6th Generation iPod Nano Not Working
So I purchased a 6th iPod nano just last month and had it sent to me via mail. I took it out of the packaging and had turned it on and charged it and it seemed to work so I threw away the packaging and receipt.
However, I just tried putting music on it yesterday, and it will not work. I bought all of the music from iTunes and its in my library and the music works fine there, but then when I unplug my iPod, half of the time it says that I haven't synced it and there's no music on it, and the other half of the time the music is there, but the cover art is contorted and it will play one or two seconds of the song and then skip to the next.
I tried messing with it for an hour and a half and its still doing this. Is there anything I can do in this situation? I'm extremely displeased and I need my iPod for a lengthy plane ride I'm going on.
Hi aseda26,
Are you using the latest version of iTunes? Have you tried resetting your iPod to factory settings? You can find directions to do this at the link below. This usually helps clear up any software bugs you might be having.
http://support.apple.com/kb/HT1339
If it still isn't working and you purchased it less than 30 days ago, I would encourage you to bring it back to your local Best Buy store so we can try to troubleshoot and exchange it for you if necessary.
Cheers,
Douglas|Social Media Specialist | Best Buy® Corporate
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6th generation Ipod nano not recognised in itunes
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I have tried resetting my ipod both ways, uninstalling itunes and reinstalling, using different USB ports and uninstalling everything apple related and reinstalling it but that hasn't solved the problem.
My laptop was sent away to have the hard drive replaced and this problem has happened since but that doesn't explain why it worked in another laptop but not in another one.
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Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
SAMSUNG ELECTRONICS CO., LTD. 300E4C/300E5C/300E7C
iTunes 10.7.0.21
QuickTime 7.7.3
FairPlay 2.2.19
Apple Application Support 2.2.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.0.59
Apple Mobile Device Driver 1.62.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 00D7AE1C033D0928
Current user is not an administrator.
The current local date and time is 2012-11-27 22:45:34.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce 610M
NVIDIA, NVIDIA GeForce GT 620M
Intel Corporation, Intel(R) HD Graphics Family
Intel Corporation, Intel(R) HD Graphics Family
Intel Corporation, Intel(R) HD Graphics Family
Intel Corporation, Intel(R) HD Graphics 4000
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {FD1953DA-7EE0-4CAC-B856-852249377319}
Description: Atheros AR9485WB-EG Wireless Network Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
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DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Adapter Name: {04AC2129-0CAE-458D-A5AD-DE6950E4C3DB}
Description: Realtek PCIe GBE Family Controller
IP Address: 144.124.124.44
Subnet Mask: 255.255.248.0
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DHCP Enabled: Yes
DHCP Server: 144.124.127.254
Lease Obtained: Tue Nov 27 22:06:16 2012
Lease Expires: Thu Nov 29 22:06:16 2012
DNS Servers: 144.124.16.12
144.124.16.11
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
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**** Device Connectivity Tests ****
iPodService 10.7.0.21 (x64) is currently running.
iTunesHelper is currently not running.
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Universal Serial Bus Controllers:
Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26. Device is working properly.
Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D. Device is working properly.
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I've spoken with Apple and here is their response (worked for me). You need to uninstall not only iTunes, but also (in this order):
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If your iPod touch unexpectedly powers off, you may want to use the steps in this article to troubleshoot -
iPhone: Hardware troubleshooting (The steps apply for the iPod touch) -
Specifically -
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
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Thanks for using Apple Support Communities.
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Take your iPod Nano back to the Apple Store. Let them see what you are seeing. Only this time............
Prior to leaving the Apple Store: ***Make sure you have the store staff power the iPod Nano up and demonstrate that it is indeed working properly to your satisfaction.*** -
My 6th generation iPod nano won
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Same thing with us. We were told that no "new" stock was brought in to the store, just they lowered the price on the current xtg inventory, so buy it now as you don't need the nike kit. Here's apple's own link showing gen 6 as current:
http://support.apple.com/specs/#Nano
Seems like a good way to inject a few more sales as the "new version" at the keynote got our attention. The gen is moot for us as it seems to be working for us so far as it held a charge overnight powered off. We still are testing that it doesn't drain down too fast for our uses running. If it works for what you want, does it really matter what you or someone else wants to call it?
http://www.ipodrepublic.com/ipod-nano/turning-off-new-6th-generation-ipod-nano/2 010/09/21/http://www.ipodrepublic.com/ipod-nano/turning-off-new-6th-generation-i pod-nano/2010/09/21/
If you want, need, and the item works for you - just buy it and enjoy it. -
Why does my 16gb 6th generation ipod nano skip and stutter during playback?
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Try a hard reset first.
Press and hold the Sleep/Wake button and the Volume Down button
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Otherwise, does this skipping and stuttering only happen with certain tracks? What format are these tracks in and where they come from (outside of iTunes or from the iTunes store itself)?
B-rock -
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