6x4 photos print with picture off the end of the page

HP Deskjet F2480 with Snow Leopard
I have tried to print 6x4 photos from iPhoto and the preview appears correct but the photo comes out with the top of the picture missing and a white band on the other end. I called HP and they suggested I uninstall and get the latest software which I have done but it has not made any difference.
Can anyone help please?

Hello,
Thanks for the post.  Great question!  I've been thinking about this one and a couple of things come to mind.  I've included a couple of links below that may assist.  One is loading the media, the other is for setting photo paper size, (in Windows) but you get the idea.  The odd part is that it appears correct in preview, which leads me to believe it's more hardware related (how the paper is loaded)   Close attention to the last paragraph.  Good Luck!
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01761332&cc=us&dlc=en&lc=en&product=3811337&tmp...
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01671543&tmp_task=solveCategory&cc=us&dlc=en&la...
I worked for HP but my posts and replies are my own....Thank you!
*Say thanks by clicking the *Kudos!* which is on the left*
*Make it easier for other people to find solutions, by marking my answer with (Accept as Solution) if it solves your issue.*

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