7.7.1.11 & disc burning

It had been a while since I had opened iTunes, but I did so last night and was prompted to download an update to the software. And I did.
This morning I tried once again to burn a disc, but I got the same old unknown error 4251.
I've been using Amazon for the last month or so, downloading mp3 files and burning to disc without difficulty, using the CD drive that iTunes chokes on every time.
So, I'm not posting a question here - I've tried that before with zero luck. I'm just posting an alternative for Windows users like myself who find it impossible to burn discs from iTunes.

Some CD-RW drives don't work with iTunes. To see if a drive is compatible, choose Edit > Preferences, click Advanced, and click Burning (iTunes 7.7.1.11 has a glitch here so it may take a few minutes to pull up the burning tab).If your drive is listed at the top of this tab, it works with iTunes. If your drive isn't listed, it might not be supported by iTunes or the correct drivers might not be installed. To install the appropriate drivers, reinstall iTunes or Check your computer or drive manufacturer's website for firmware updates and install any that are appropriate for your computer model and CD or DVD drive.

Similar Messages

Keep getting Disc Burner or software not found when trying to burn a CD

I am not able to burn a playlist to a CD and get an error at the top of Itunes window "Disc Burner or Software Not Found". I have been able to burn CDs in the past with this same computer but had some issues with songs in itunes. Support had me uninstall Itunes and reinstall. I have also uninstalled the device in the device manager and re-installed it. I really don't know what to try except to ask for help here. I would appreciate any direction I can get. I have a Dell desktop XPS running on Windows 8.

Hi daurel,
Thanks for participating in the Apple Support Communities.
It sounds like you receive the error "Disc Burner or Software Not Found" when trying to burn CDs. You mention that you've already tried removing and reinstalling iTunes, and other drivers, and these are good steps.
If the situation continues, be sure to try the tips in this article:
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install - Apple Support
Sincerely,
Jeremy

When trying to burn a CD I get the message "Disc burner or software not found"

Itunes is not recognizing my CD burnner. I have no trouble importing music nor do I have any problems burning CDs outside of itunes. I have actually been having this problem for some time now. I kept hoping that it would be fixed in an update but alas the problem has persisted. Strangly I noticed in the diagnostic it says the the user in not an administrator which is odd since I am logined in as an Admin. Can anyone help? Here is my diagnostic:
Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
TOSHIBA Satellite L305D
iTunes 10.4.0.80
QuickTime 7.6.9
FairPlay 1.12.20
Apple Application Support 1.5.2
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.2 (333.2)
Gracenote SDK 1.9.1.485
Gracenote MusicID 1.9.1.102
Gracenote Submit 1.9.1.133
Gracenote DSP 1.9.1.43
iTunes Serial Number 002CAAD00BAA7700
Current user is not an administrator.
The current local date and time is 2011-07-25 23:04:10.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Radeon X1250
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.4.0.80 (x64) is currently running.
iTunesHelper 10.4.0.80 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
Failed while scanning for CD / DVD drives, error 2380.
Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.
Writing CD text is turned on in the preferences. If you’re having problems burning CDs, try turning this preference off.

Try HT203242: iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install.
tt2

Disc Burner. Why are some files not readable or writeable?

Hello,
I am trying to backup my friends computer files on a beige G3 (233 MHz). I am burning about 6 DVDs of AIF music files. Most of the files are about 30 - 40 Megs in size. Often I receive error messages on particular files that read:
"The operation cannot be completed because some data cannot be read or written.
(Error code - 36)"
Followed by the choices: "Stop" or "Continue".
I have a bad feeling that my startup disk is too small but I am not sure.
Most of the files work fine. However some of the files cause disc burner to not be able to use them in the disc image before I burn. Why would this be?
Here are the specifications:
Computer: beige G3 with two hard drives (one SCSI and one ATA hard drive) and a Pioneer DVR-110D DVD writer which is Apple supported (Apple system profiler indicates Apple supported on this DVD writer). My blank DVD disks are Sony Vermatim DVD-R (1 - 16x speed support). Although I think my beige G3 only writes them at about 2 or 4x.
I am using OS 10.1.5. My startup disk which has OS 10.1.5 in it is a 4 GIG SCSI disk. Is this big enough for a startup disk (for creating 4.5 GIG DVDs)? My files are on the second hard drive which is a 40 GIG ATA disk.
I have a bad feeling that my OSX startup drive is too small for disk burning - it is only 4 GIGs in total and OSX Disc burner (Disc copy) is first making a disk image on my startup volume before it burns it. Perhaps that disk image is too large for the startup volume. Is there any way I could ask OSX to put this disk image on the second larger hard drive instead (not the startup drive?).
Here is my process (I hope I am doing this right - I am new at this):
1. I first insert a blank DVD-R
2. A message pops up asking my if I would like to create a blank disc image for this disk (I think this is the typical Disk Copy utility window. I say "yes" and give it a name and choose the "DVD-R or DVD-RAM" option. (I am not sure if there are other important settings to choose here or better settings to use but I guessed the other options that seemed obvious. A blank disk image is created with an icon that looks like a DVD disk.
3. Then I drag my chosen files to this blank disc image. It takes about 30 minutes to copy over. Thats when I receive the error message that some files couldn't be "read or written". The other files work fine but it would be nice if they all worked.
Why would some files not be readable or writeable?
4. Then I choose file/burn in the top menu and the DVD is created. This takes another 20 - 30 minutes. At the very end of the process another message pops up saying:
"Sorry the operation could not be completed because an unexpected error occured (error code -28)" Followed by an "OK" button.
However all the files that made it onto the final DVD are fine - its just that its not all of the ones I originally chose in the first step when dragging to create the disk image.
Am I doing this the right way?
Why are some files not "readable or writeable" as it indicates in the error message?
Is my 4 GIG startup disk too small for this? or are the music files possibly corrupt? or could there be some other possible problem?
Thanks

To follow up, I have some good news. After following your advice Kappy, it now works very well Thanks! Instead of using the 4 GIG volume for the OS, I am now using an 8 GIG partition on an 80 GIG drive. So now the OS has some room to operate. No disk errors occured on my first DVD
Now there was one problem. The second DVD burned gave me an error. I am not sure why but I am going to guess that because I had to installed the OS onto an 8 GIG partition maybe the OS needs to be rebooted in between disk burns because although 8 GIGs is certainly greater than the 4 GIGs I gave it last time, it still isn't a lot of space - maybe just enough to do one DVD at a time. Thats only a guess. So I rebooted to see if that clears the system out ready for the next DVD and I am trying to burn the second DVD again. If I remember I will report back. In any case, yes, this seems to be working. I hope this second DVD burns well too.
Thanks Kappy

Cancelling disc burn error 4310

Hi all
I am hoping someone can help.
I have just bought a new Asus laptop with Windows 8 and have installed the latest version of iTunes.
All my music is in the library now and I have created some play lists and went to burn a disc, I selected maximum possible speed and in about 1 second it says "disc initiallising" and then straight away says "cancelling disc burn" and then says "attempt to burn disc failed, an unexpected error (4310) has occured".
I have googled this but cant find a solution that works. I have tried changing the compatibility to Windows 7, also tried Widows XP (service pack 3) and also unchecked this to not use an older version whatsoever. I have tried registering the new computer to my account. I have also tried a lower speed at 1x, when doing this it does a longer initialising and goes through all the songs but as soon as it goes to burn it cancels itself.
I have tried several different blank discs, nothing. It worked perfectly like this on the old computer (windows 7).
I have even ran diagnostics on the DVD drive through iTunes and results are below -
Can anyone help? I just want to put my music on to disc.
Thanks
DVD Drive diagnostic results -
Microsoft Windows 8 x64 Home Premium Edition (Build 9200)
ASUSTeK COMPUTER INC. X55CR
iTunes 11.0.4.4
QuickTime not available
FairPlay 2.4.14
Apple Application Support 2.3.4
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 00CEB61809777220
Current user is not an administrator.
The current local date and time is 2013-07-29 19:40:30.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.0.4.4 (x64) is currently running.
iTunesHelper 11.0.4.4 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.3.0),
E: HL-DT-ST DVDRAM, Rev
Drive is empty.
The last failed audio CD burn had error code 4310(0x000010d6). It happened on drive E: HL-DT-ST DVDRAM on CDR media at speed 10X.

Hi nina:
That is usually cause by using a DVD media that you Macs don't like.
Try using a DVD-R 4x from Verbatim. Seems to have the best track record here.
:)Sue

Why Won't Apple Announce Fix for 'No disc burner...'

Odd that Apple won't post publicly what "Jeff" from iTunes support says is official fix for this error - downloading and installing 8.1.1. Anybody had problems with 8.1.1? Transcript of my discussions with iTunes support is below for your reading pleasure:
-----Original Message-----
From: iTunes Store <[email protected]>
Date: Fri, 17 Apr 2009 14:26:05
To: <[email protected]>
Subject: Re: Downloading; Follow-up: 71227126
Hi Rich,
Jeff, here from the iTunes Store. I understand that you are seeking "official" word from Apple. Now because the information given to me is directly from Apple, you can consider the resolution official. You can rest assured that the issue has been resolved with the release of iTunes 8.1.1.
I hope this clarifies your concerns, Rich. Thank you very much for being part of the iTunes Store family, and I hope you have a great weekend.
With Warm Regards,
Jeff
iTunes Store Customer Support
Please note my hours are Sunday - Tuesday, 12:30 PM - 9:0 PM (EST), Thursday-Friday 12:30 PM - 9:00 PM (EST)
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Jeff:
Sorry. I guess I wasn't clear. I was asking for a link to this official news from Apple. If it is official, it seems like Apple should declare that publicly. My guess is that they probably have, but I can't find it.
Since I already have installed, removed and reinstalled the prior version so many times, I just want to see something from Apple first. Thanks again for your help.
Rich
Sent via BlackBerry by AT&T
-----Original Message-----
From: iTunes Store <[email protected]>
Date: Fri, 17 Apr 2009 10:04:56
To: <[email protected]>
Subject: Re: Downloading; Follow-up: 71227126
Hi Rich,
Jeff, here from the iTunes Store. I've just finished consulting with an iTunes Senior Specialist, and have confirmed that this issue has been resolved. You will be able to burn CD's like normal once you have upgraded to iTunes 8.1.1.
I hope this clarifies your concerns, Rich. Please let me know if you require any further assistance with this issue, as I would be glad to help. Thanks for your understanding and have a wonderful day.
With Warm Regards,
Jeff
iTunes Store Customer Support
Please note my hours are Sunday - Tuesday, 12:30 PM - 9:0 PM (EST), Thursday-Friday 12:30 PM - 9:00 PM (EST)
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Jeff:
I've looked at Apple's web site, and searched all over Google and Yahoo, but can't seem to find anything official from Apple to that effect. Could you please send me the link regarding your engineers releasing this official news? I would really appreciate that before attempting the download.
Rich
From: iTunes Store <[email protected]>
To: [email protected]
Sent: Thursday, April 16, 2009 12:51:55 PM
Subject: Re: Downloading; Follow-up: 71227126
Hi Rich,
Jeff, here from the iTunes Store. Well I have great news for you today! Our engineers have released the official news that the issue you have been experiencing with CD burning has been resolved in iTunes 8.1.1. This being said, please install iTunes 8.1.1, which can be downloaded free of charge from the Apple website:
http://www.apple.com/itunes/download
Furthermore, I have issued an additional five song credits to your "[email protected]" iTunes Store account, for the inconvenience and your tremendous amount of patience and understanding. You can use these to buy the individual songs of your choice from the iTunes Store.
When you next sign in with this account, the song credits will appear by your account name (in the upper-right section of the iTunes Store). The next individual song you buy from the iTunes Store will use one of your song credits instead of your primary form of payment (until all credits have been used or have expired). Please note that song credits cannot be used for purchasing songs that are listed as "Album Only."
If you don't see your credits, refresh your account information by signing out and back in to the iTunes Store. You can find both "Sign Out" and "Sign In" within the pull-down "Store" menu. If you don't see this menu, you should need only download the latest version of iTunes from our website for free:
http://www.apple.com/itunes/download/
If you have any further questions or concerns, please let me know and I would be more than happy to address them for you. Thank you very much for being part of the iTunes Store family, Phil, and I hope you have a great day.
With Warm Regards,
Jeff
iTunes Store Customer Support
Please note my hours are Sunday 8:30 AM - 9:30 PM (EST), Monday-Tuesday 1:00 PM - 9:30 PM (EST), Friday-Saturday 1:00 PM - 9:30 PM (EST)
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Thanks, but I am going to wait until Apple tells me it has discovered a solution to this problem caused by the previous version of iTunes. As you say, you have engineers working very hard on this now, so I am hoping this will not be much longer.
From: iTunes Store <[email protected]>
To: [email protected]
Sent: Sunday, April 12, 2009 1:50:46 PM
Subject: Re: Downloading; Follow-up: 71227126
Hi Rich,
Jeff, here from the iTunes Store. Wow, very sorry for the "Marlene" mixup, it's been a long day! In response to your question, our engineers have not released an official fix at this point. However, I don't like to see customer's unable to utilize the application to its full potential, and therefore I wanted to provide you with every last bit of information that may prove helpful.
I am not promising that upgrading to 8.1.1 will work, however some customer's have been able to resolve this issue by doing so, and therefore I felt I should pass the information along to you.
Once again, I apologize for the mixup Rich. If you have any further questions or concerns, please let me know and I would be more than happy to address them for you. Thank you very much for being part of the iTunes Store family, and I hope you have a great day.
With Warm Regards,
Jeff
iTunes Store Customer Support
Please note my hours are Sunday 8:30 AM - 9:30 PM (EST), Monday-Tuesday 1:00 PM - 9:30 PM (EST), Friday-Saturday 1:00 PM - 9:30 PM (EST)
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Marlene? Not sure what that is about. Before installing 8.1.1, let me ask: Is this Apple's official fix, or have some people just coincidentally had some luck? I'd like to hear something officially from Apple.
Rich
From: iTunes Store <[email protected]>
To: [email protected]
Sent: Sunday, April 12, 2009 12:28:11 PM
Subject: Re: Downloading; Follow-up: 71227126
Hi Rich,
Jeff, here from the iTunes Store again! Now although this issue has not officially been resolved yet, I have some new information which may help. It appears that some customer's have been able to resolve this CD burning issue by downloading and installing the new release of iTunes 8.1.1. It can be downloaded free of charge from the Apple website:
http://www.apple.com/itunes/download
I would like to ask that you try downloading this new software, and then responding to this email to let me know how you make out! You may also be automatically prompted to upgrade to iTunes 8.1.1 when you open the iTunes Application, which will lead you through the same process.
I have retained your request to ensure that I receive your reply and can make sure this gets resolved for you, Marlene. Thank you very much for being part of the iTunes Store family, and I hope you have a great day.
With Warm Regards,
Jeff
iTunes Store Customer Support
Please note my hours are Sunday 8:30 AM - 9:30 PM (EST), Monday-Tuesday 1:00 PM - 9:30 PM (EST), Friday-Saturday 1:00 PM - 9:30 PM (EST)
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Jeff:
Thanks, but as you might imagine, I am reluctant to download another version of iTunes when the last one led to these problems. My CD-DVD burner doesn't work properly since the last download. In fact, I had just imported some old 8mm videos of the family, and was going to burn those to a DVD for my father-in-law's birthday. Couldn't get it working, though. It's too bad, because I had been considering replacing my five year old PC with an iMac. However, I could get this kind of functionality with Microsoft.
Rich
From: iTunes Store <[email protected]>
To: [email protected]
Sent: Sunday, April 5, 2009 8:03:56 AM
Subject: Re: Downloading; Follow-up: 71227126
Dear Rich,
Jeff, here from the iTunes Store. Please note that you still have full access to your purchased music, and can still transfer your purchases to an iPod if you have one. I am very sorry for the inconvenience, however Apple's engineers are working very hard towards a resolution for this issue.
I cannot offer a refund for the purchases you have made this year, however I have taken the liberty of issuing five complimentary song credits to your iTunes Store account "[email protected]".
When you next sign in with this account, the song credits will appear by your account name (in the upper-right section of the iTunes Store). The next individual song you buy from the iTunes Store will use one of your song credits instead of your primary form of payment (until all credits have been used or have expired). Please note that song credits cannot be used for purchasing songs that are listed as "Album Only."
If you don't see your credits, refresh your account information by signing out and back in to the iTunes Store. You can find both "Sign Out" and "Sign In" within the pull-down "Store" menu. If you don't see this menu, you should need only download the latest version of iTunes from our website for free:
http://www.apple.com/itunes/download/
Once again, I apologize for the inconvenience, however I will email you as soon as I have more information for you. Thank you for your patience and understanding, Rich, and I hope you have a wonderful day.
With Warm Regards,
Jeff
iTunes Store Customer Support
Please note my hours are Sunday 8:30 AM - 9:30 PM (EST), Monday-Tuesday 1:00 PM - 9:30 PM (EST), Friday-Saturday 1:00 PM - 9:30 PM (EST)
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Jeff:
Since time line is so hazy on resolution, how about thiis:
A refund for all my downloaded songs this year. After this is fixed, then Apple can charge my account again. This way, neither of us gets something for nothing.
Rich
------Original Message------
From: iTunes Store
To: [email protected]
Sent: Apr 4, 2009 2:55 PM
Subject: Re: Downloading; Follow-up: 71227126
Hi Richard
Jeff, here from the iTunes Store. I understand that you are being prompted with an error that the "Disc Burner or Software Not Found" when attempting to burn CD's. I can certainly appreciate how eager you must be to resolve this issue, and would be more than happy to provide some information for you today.
Several customers have reported that they are currently experiencing this particular issue, and I just wanted you to know that Apple is working diligently towards a resolution. You will receive an email after the matter has been investigated and further information is available.
Thank you for your patience. Apple wants your iTunes experience to be as enjoyable as possible.
Should you need us in the future, I wanted to ask that you bookmark these two URLs:
http://www.apple.com/support/itunes/store/
http://www.apple.com/support/itunes/store/browser/
With Warm Regards,
Jeff
iTunes Store Customer Support
Please note my hours are Sunday 8:30 AM - 9:30 PM (EST), Monday-Tuesday 1:00 PM - 9:30 PM (EST), Friday-Saturday 1:00 PM - 9:30 PM (EST)
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Customer First Name : Richard
Customer Last Name : Knaup
email : [email protected]
Web Order # :
Support Subject : Downloading
Sub Issue : I continually receive an error message when I attempt to resume the download
iTunes Account Name : [email protected]
Platform : Windows XPSP2+
Country : United States (English)
Item Name : disc burner or software not found
Error : other
Other Error : Disc burner or software not found
Comments: H-E-L-P!!!!!
Get dreaded error message above since download of iTunes 8.2! Cannot burn CD, seems to have messed up ability to do so with Nero, too. Is there a fix? Do NOT have Daemon Tools!!!
TrackID: 7593967
Sent via BlackBerry by AT&T

I'd like to know who Marlene is....oh wait, it was a mixup.
I suspect these posts will be deleted.
It's every software company's answer to everything - upgrade to the latest version.
And for good reason, the bugs they know about get fixed, while introducing new ones. Not on purpose, of course, it just happens.

Windows Vista Home Basic: Disc burner or software not found..

Need some help please!?
I have searched sites across that internet in hopes to find a solution to this problem. I hope someone can help.
I have an acer running windows home basic. I have recently installed iTunes (its the best!!). I went to burn a disc and when I click the button at the bottom of the screen, it says "disc burner or software nout found"..
For some reason, I thought it was my Daemon tools virtual CD emulator, uninstalled that, still having the same problem..
HELP!?

+The error message isn't exactly the usual one, I wonder if you have another issue such as Daemon tools, iTunes doesn't like virtual drives.+
Hi p. Just a possible heads up on distinguishing the 64-bit thing from the Daemon tools thing. With earlier "Disk Burner not found" messages related to missing the 64-bit drivers (on a 64-bit system), the error codes in the DVD/CD diagnostics next to the affected drives typically used to be 2380, and 2355. (rather than the 2510 that seemed to be associated with the Daemon Tools SPTD driver thing on 32-bit systems that could produce a "Disk Burner not found".)
I'm well out of date with troubleshooting this on recent versions (7.4.x or above), though,

HT203242 iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install.

I have the solution.
Uninstall Itunes.
That is what I did and my disc burner works fine. I am gonna wait for Apple to come up with a solution. So if there is no solution that means no Itunes which means no Iphone or Ipod and time to move on to a comany that has solutions not year old posts that most people cannot decipher and won't be able to fix on their own.

+Failed while scanning for CD / DVD drives, error 2510.+
+Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.+
By any chance, do you have a copy of Daemon Tools installed on that PC?

Help please - iTunes disc burner or software not found... with full troubleshooting details

In iTunes 11.1.3.8 on my Windows 8 HP Laptop, when trying to "Burn Playlist to Disc", I get the Burn Settings window "E: hp DVD A DS8A9SH", then I select MP3 CD and click "Burn", I unfortunately get the dreaded iTunes "disc burner or software not found...". I think this is the second time this has happened (first time I think a simple reboot fixed it), and I assume because iTunes was updated this issue came back again and I cannot burn MP3 cds anymore because of it!
I've followed all steps outlined in this support article "iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install" (http://support.apple.com/kb/TS2308)
Solution 1, no updated firmware was available for dvd drive.
Solution 2, not relevant because those files were not present when I looked for them.
Solution 3, I'm familiar with regedit and did exactly what the step by step instructions told me including rebooting multiple times to completely remove Gear drivers/keys, installing the new Gear driver files with their official setup file "For 32-bit and 64-bit systems:" from http://www.gearsoftware.com/support/drivers.php (and gave another reboot just in case) and opened iTunes at the very end of the entire process.
Still getting the dreaded "disc burner or software not found..." error when trying to burn a playlist to a CD. The weird thing is when I click Burn playlist to a CD, I see the DVD drive "E: in the next prompt which asks for Data CD/MP3 CD, Audio CD.
So I clicked on Help > Run Diagnostics, selected "CD/DVD Drive tests" only and clicked "Next".
Window says "To begin the test, please insert a prerecorded audio cd..." so I did that and clicked "Next".
Under "Choose an optical drive to test:", the drop-down menu only shows "[Choose a Drive]", no other options. Under "Optical drive:" it says "No drive chosen for testing.", and I click the "Next" button.
Here are the diagnostics output I got:
Microsoft Windows 8 x64 Home Premium Edition (Build 9200)
Hewlett-Packard HP Pavilion g6 Notebook PC
iTunes 11.1.3.8
QuickTime not available
FairPlay 2.5.16
Apple Application Support 2.3.6
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.0.0.117
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 002AB1700B7C4780
Current user is not an administrator.
The current local date and time is 2014-01-20 18:23:52.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.1.3.8 (x64) is currently running.
iTunesHelper 11.1.3.8 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
I'm extremely confused as to what to do next. I was thinking I should try reinstalling iTunes but I'm not sure that would even work and I'm so paranoid about installing it correctly and referencing the right existing library files that I'd like to see other suggestions first.
Any help from the community or Apple would be tremendously appreciated and I would be glad to do more testing and provide more details. Thanks!

Hi there aaxim,
You may find the troubleshooting steps in the article below helpful.
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
http://support.apple.com/kb/TS2308
-Griff W.

IMovieHD, "No disc burning drive found" and "The movie could not be sent.."

First post in these subject forums. I am posting the same problem in iDVD and iMovieHD which were from iLife'05, but I won't post there.
I loaded iLife'05 and also managed to get iDVD5 loaded although the packaging indicated that I needed to have a 733mhz G4 or faster processor and I have a Prismo Powerbook, 500 mhz and it was successful or maybe not.
Then I opened iDVD, I got this Error message..."The application iDVD could not be opened because the required hardware could not be found"...which makes sense as I have an external Lacie (CD-R,-RW, DVD-R,-RAM,-RW,R,+RW,R DL) burner that I bought about a year ago that my wife also uses on her G4 tower.......... and I did not have it connected. So I connected it and when I opened iDVD again and it still reads: "The application iDVD could not be opened because the required hardware could not be found." Shut down and reboot, no difference.
This probably does not have any bearing on the issue but in the System Profiler for "Disk Burning" there is a parameter "Burn Support" which is "Yes (Unsupported)", should this be "Yes (supported)"?
Question #1: Does iDVD5 only work with an Apple "superdrive" or does it work with other third party "DVD burners" ?
So I used iMovieHD from iLife'05 to create a project of an old family vacation (from an old 8mm Sony Handycam) and wanted to create a DVD, for archive reasons and to view on TV with a DVD player, but I could not do anything because of different errors now in iMovieHD.
File > Share...(a window opens and I choose iDVD and then click the "share" button) and this error comes up:
The movie could not be sent to iDVD, because of an unknown error.
"Please make sure that iDVD is properly installed, that your project disk has write permission, and that you have enough disk space. (Error 0)"
Next I tried: File > Burn Project to Disc......and this error comes up.
No Disc Burning Drive Found
"If you have an apple-supported disc burner, please check your connections and try again."
The project file is 5.89GB and I have 57.97GB free on the hard drive so I don't think that space on the hard drive is an issue.
Question #2: Is the issue of not being able to create a DVD from iMovieHD related to the iDVD issue although the error messages in iMovieHD and iDVD are different?
Question #3: How are Video DVD's from the Hollywood Studios able to make DVD's longer than 2 hours?
Thanks all for your help in advance. John

One more addition to this post, I opened DVD Player and got this error "There was an initialization error. A valid DVD drive could not be found (-70012)
Maybe this will help give someone a clue.

When I try to burn a cd, itunes says "disc burner or software not found"

after I upgraded my itunes, (I previously had 7 or 8) I had to uninstall it in order to upgrade to 10. Now I am not able to burn discs.
here is a copy of my diagnostics
Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
TOSHIBA Satellite L305
iTunes 10.3.1.55
QuickTime 7.6.9
FairPlay 1.11.17
Apple Application Support 1.5.2
iPod Updater Library 10.0d2
VoiceOver Kit 1.4 (222093/222742)
CD Driver 2.2.0.1
CD Driver DLL Not Available
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.52.0.0
Bonjour 2.0.5.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 0023AE1809B1BCC0
Current user is not an administrator.
The current local date and time is 2011-06-28 20:46:21.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: dc5f66d755b2d8ff8f7e9a2c9cc000fe
iPodService 10.3.1.55 is currently running.
iTunesHelper 10.3.1.55 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.2.0.1),
Failed while scanning for CD / DVD drives, error 2380.
Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.
The last failed audio CD burn had error code 4450(0x00001162). It happened on drive D: PIONEER DVD-RW DVRKD08L on CDR media at speed 20X.

Many thanks for the diagnostics.
Failed while scanning for CD / DVD drives, error 2380.
Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.
With that one, I'd start with solution 3 from the following document:
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install

I can no longer burn CDs - "may be incompatible with this disc burner, try slower speed, try another make of disc" Still doesn't work

I can no longer burn CDs - "may be incompatible with this disc burner, try a slower speed, try another make of disc" Tried that, still doesn't work.

Try a free burning utility which allows you to turn off the laser for test burning (so you don't waste media). Try burning a test CD outside of iTunes. If it works it's iTunes. If it doesn't work it could be computer software or hardware but then we know how to proceed.
List of burning software on pure-mac.com - http://www.pure-mac.com/diskfile.html
Burn - http://burn-osx.sourceforge.net/Pages/English/home.html - includes basic DVD authoring

No disc burner software found

so still trying to figure out why i can no longer burn discs and it still says no disc burner software found. here is my diagnostics
Microsoft Windows 8 x64 Home Premium Edition (Build 9200)
To be filled by O.E.M. To be filled by O.E.M.
iTunes 12.0.1.26
QuickTime not available
FairPlay 2.7.39
Apple Application Support 3.1
iPod Updater Library 12.0
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 8.0.5.6
Apple Mobile Device Driver 1.65.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 3.06.0.2770
Gracenote MusicID 3.06.0.2770
Gracenote Submit 3.06.0.2770
Gracenote DSP 3.06.0.2770
iTunes Serial Number 76CA6FB00DE86C98
Current user is not an administrator.
The current local date and time is 2014-12-06 06:06:32.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:        {7908BCF0-DECD-4FE8-BD26-7154108FE14E}
Description:             Microsoft Wi-Fi Direct Virtual Adapter
IP Address:              0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:     0.0.0.0
DHCP Enabled:       Yes
DHCP Server:
Lease Obtained:      Wed Dec 31 16:00:00 1969
Lease Expires:         Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name:        {90C2174E-5C72-4F64-B225-E4F3C957356F}
Description:             Qualcomm Atheros AR938x Wireless Network Adapter
IP Address:              192.168.1.9
Subnet Mask:          255.255.255.0
Default Gateway:     192.168.1.1
DHCP Enabled:       Yes
DHCP Server:          192.168.1.1
Lease Obtained:      Sat Dec 06 05:46:38 2014
Lease Expires:         Sun Dec 07 05:46:38 2014
DNS Servers:          192.168.1.1
Adapter Name:        {5A1EB27B-5F14-40C0-B0A7-33EA60036A45}
Description:             Realtek PCIe GBE Family Controller
IP Address:              0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:     0.0.0.0
DHCP Enabled:       Yes
DHCP Server:
Lease Obtained:      Wed Dec 31 16:00:00 1969
Lease Expires:         Wed Dec 31 16:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected:              Yes
Online:                     Yes
Using Modem:         No
Using LAN:              Yes
Using Proxy:            No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2014-12-06 06:06:04.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.3.0),
D: ATAPI iHDS118   7, Rev VL08
Drive is empty.
**** Device Connectivity Tests ****
iPodService 12.0.1.26 (x64) is currently running.
iTunesHelper 12.0.1.26 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
No Universal Serial Bus Controller found.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPad 2 running firmware version 8.1
Serial Number:         DMRJ8RGMDFHW
**** Device Sync Tests ****
thank you also using windows 8 didnt know if that mattered
No iPod, iPhone, or iPad found.

Hello gonezoe,
The article linked below details a number of steps that can help restore your ability to burn discs in iTunes.
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
http://support.apple.com/en-us/HT203242
Cheers,
Allen

I am receiving the message "disc burner or software not found" when trying to burn a playlist to a blank disc.

I ran the diagnostics test and the program was unable to detect a prerecorded cd. This is a fairly new problem and I am not sure what to do.
The results to the diagnostics test are below:
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Dell Inc. Inspiron 5520
iTunes 11.0.4.4
QuickTime 7.7.4
FairPlay 2.4.14
Apple Application Support 2.3.4
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0035BB400AFA2018
Current user is not an administrator.
The current local date and time is 2013-07-14 17:29:40.
iTunes is not running in safe mode.
WebKit accelerated compositing is disabled.
HDCP is supported.
Core Media is not supported. (16002)
Video Display Information
Intel Corporation, Intel(R) HD Graphics 4000
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.0.4.4 (x64) is currently running.
iTunesHelper 11.0.4.4 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.3.0),
Failed while scanning for CD / DVD drives, error 2380.
Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.

Hello queenabs,
It sounds like you are trying to burn a playlist to a disc in iTunes, but you are getting the error, "disc burner or software not found." I found a couple of resources that I think might help with an error like this.
I recommend starting with the steps in this article:
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
http://support.apple.com/kb/TS2308
If you are still having trouble with burning a disc after following the steps in that article, I recommend following the steps in this article:
iTunes for Windows: Additional troubleshooting tips for burning issues
http://support.apple.com/kb/TS1374
Thank you for using Apple Support Communities.
Best,
Sheila M.

Itunes says "disc burner or software not found" when trying to burn a playlist

I ran diagnostics on my CD/DVD Drive and got this. This is all greek to me
Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
HP-Pavilion GN561AA-ABA a6230n
iTunes 10.6.1.7
QuickTime 7.7.1
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL Not Available
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 001CAD4403BE4F90
Current user is not an administrator.
The current local date and time is 2012-05-22 08:54:12.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce 6150SE nForce 430
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.1.7 is currently running.
iTunesHelper 10.6.1.7 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.2.0.1),
Failed while scanning for CD / DVD drives, error 2380.
Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.
The last failed audio CD burn had error code 4251(0x0000109b). It happened on drive E: HL-DT-ST DVD-RW GSA-H60L on CDR media at speed 40X.

Refer to following articles:
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
http://support.apple.com/kb/TS2308
iTunes for Windows: Troubleshooting CD issues caused by device filters
http://support.apple.com/kb/TS2372?viewlocale=en_US
iTunes for Windows: "Registry settings" warning when opening iTunes
http://support.apple.com/kb/TS3299

I get "disc burner or software not found" when I try to burn a playlist.

I am now getting "disc burner or software not found" when I try to burn a playlist from iTunes version 10.6.1.7 on Windows 7 PC. I've not added any new burner software or made any software changes of any kind. I have NERO 8 and I checked the "burn rights" is set for "everyone".
Is the any solution?
NASA_1967

Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.

7.7.1.11 & disc burning

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