700p, 755p won't sync via USB

My 700p stopped being able to sync and tether via the USB cable. Verizon and I decided the connector had died, so I got a replacement 755p. But that won't sync, either.
After an hour on the phone with Verizon tech support, the only thing we were able to figure out is that both WILL sync via Bluetooth. (This introduces new problems, though.)
I've tried:
New cable
Switching USB ports
Repairing permissions in Disk Utility
Reinstalling Palm Desktop (4.2.1 w/OS 10.5.8)
I'm desperate. Any ideas?

After three and a half weeks without an Internet connection, I finally figured out that Best Buy was selling a defective cable. I had tried two. Then I tried a different brand, which worked. Turns out others had had the same problem with the Best Buy cable. It did not work as advertised.

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    Message was edited by: Rob X

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