7410 All-in-on WEP passphrase

I am unable to connect wirelessly. My printer recognizes my router but it won't accept the password. I have tried everything I know how. HELP!

Hi,
Many a bit older printers only accept WEP which can be ASCII or HEX (for example A 128-bit WEP key is usually entered as a string of 26 hexadecimal characters). Please try to use 26 characters.
Regards.
BH
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HP Officejet 7410 All-In-One Doesn't work after installing Snow Leopard

installed Snow Leopard yesterday ....my HP 7410 printer doesn't work properly ....take a look at the response the HP Service Center gave me:
+Hello Charles,+
+Thank you for contacting HP Total Care.+
+I understand from your email that you want the 'HP Officejet 7410 All-in-One Printer' software driver for 'MAC OS X 10.6'.+
+I appreciate for the opportunity to assist you.+
+*Charles, I regret to inform you that the unit does not support the operating system. I recommend you change the OS to Microsoft Windows to avail the unit software driver.*+
+I will be more than happy to assist you when you change the OS.+
+For information on keeping your HP and Compaq products up and running, please visit our Web site+
at:
+http://www.hp.com/go/totalcare+
Sincerely,
Sentinaro
+HP Total Care+
+Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back upyour data.+
+For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.+
+HP does not require you to send any financial data in your reply to this email. As a prudent reminder, do not insert credit card details or other financial information in any e-mail replies.+

Help! I've spent hours researching this and can't find a solution...
I upgraded 3 Intel Macs in the house to Snow Leopard last weekend. All went differently...but all were successful. I found that the connection to my HP Officejet 7410 (connected wirelessly to 802.11g Airport Express (AEX) network) was "broken". Deleted then "re-intalled". Documents could now be printed. I then found out scan function was "broken". Figured out how to scan with new Snow Leopard "baked-in" driver and Scan tab...different, but it worked.
Then, tonight, on the eve of my birthday, I was given the green light to purchase an Airport Extreme 802.11n (dual-band) base station (AEBS). I set it up and got 2.5X speed on the two 802.11n laptops in the household. Glorious! Then I went to work to ensure print and scan functions were still operational. Tried to re-connect HP OJ 7410 to wireless network...when it found the network it asked for the "WEP" key (on previous AEX network I was secured utilizing WPA2/Personal)...I entered the WPA2/Personal password (same as previous network) and got the error message "Key must be 5 or 13 characters OR 10 or 26 length with 0-9 and A-F (hex)". So I turned off the wireless radio and instead plugged the 7410 into the AEBS via USB. Deleted the previous queue and re-installed. Found the printer no problem but now without the Scan tab or function anywhere...despite following all the recommendations found both on the HP site and here in the Apple Forums. I print fine. Can't for the life of me figure out what the problem with the now lost again Scan function is.
Only strangeness I can think of is the following: When setting up the network(s), I had the option of naming the 5 ghz band something different. I set mine up with the same name of the 2.4 ghz network with 5ghz in parenthesis (i.e. BobbyG and BobbyG (5 Ghz)).
Sorry for the long post but we need the scan function in the house for my wife's teaching purposes. Any assistance would be GREATLY appreciated.
Very Respectfully,
Bobby G.

HP Officejet 7410 All-in-One no longer 'automatically' print double sided

After upgrading my PC from Windows XP 32-bit to Windows 7 64-bit my HP Officejet 7410 All-in-One printer no longer prints double-sided automatically. When sending something to print I am presented with only two options: Print One-Sided or Manually Print on Both Sides. If I choose the latter I have to manually reload the paper when prompted. I have tried searching for updates and downloading drivers but nothing has resolved the problem. I've even gone into printer properties printing shortcuts and changed the settings in "Print on Both Sides" to 'automatically' and still I am prompted to reload the paper. It is a real pain when I have to print a very large slide pack especially when the printer decides to pick up two sheets at the same time. I have spoken to HP and they say my printer is old and they cannot help me. It is about 8-10 years old. Any advice would be gratefully received.

Hello Toosweet
In Printer Preferences make sure the duplexer is enabled. Do you have the full feature software installed?
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Remove and check cartridge on right error message on 7410 all in one

I recently changed the black ink cartridge in my 7410 all in one printer. After changing cartridge it gave me an error message of " Remove and check cartridge on right". I have tried removing and reinstalling , cleaning connection points with clean damp cloth (water) and still cannot get error message to go away.
Any ideas would be greatly appreciated. Thank You.

NoProblemAtoll wrote:
I know this is an older thread but being it is a top Google result associated with the "Remove and check cartridge on right" error it justifies adding a helpful suggestion for other. Our findings have been HP Printers are very biased against refilled \ recycled cartridges. I own a total of (5)x HP 7310 and HP 7410 printers in my IT Consulting office. These are feature rich MFP’s with an abundant supply of ink available at generously economical prices. On the face of it, it sounds like a good reason to keep a bevy of last gen printers around. EXCEPT the printers work great with the $30-$50 brand new HP brand 96 cartridges from Office Depot or Staples. Unfortunately if you try and buy some recycled cartridges off ebay the Printers detect the recycled\refilled cartridges as a previously depleted HP cartridge that may not be genuine and the units suddenly turn on you. Miraculously the "Remove and check cartridge on right" only manifests itself with non-HP brand cartridges or cartridges that have been refilled. (We have even tried to re-fill out own refreshly depleted cartridges with like results.) Think of it as an HP service reminder conveying you forgot to pay HP their $30-$50 profit on your ink this go round. Remember you need HP Branded ink cartridges (HP = Homogeneously Proprietary). It’s like an intention flaw written into the firmware. Best guess (purely on conjecture) is there is a check in the firmware/drivers for if the cartridges has been previously installed, previously depleted, max install count, and expiration date validation. If it encounters a condition it doesn’t like you get this nondescript error.
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The above post is filled with conjecture and speculation, but is not based on fact. The Officejet7410 is not programmed to reject refilled/reman cartridges. It will check cartridges electrically for various things and will reject cartridges that fail. Typical failures would include a cracked printhead (caused by rough treatment - dropping the cartridge even a few inches for example), or open electrical connections caused by debris on the cartridge contacts. Cleaning the cartridge contacts as shown in the document here may resolve the issue in case of poor electrical contacts.
A cartridge that has been previously used in a different printer will likely be marked as empty, but the printer will happily print with a cartridge detected as empty.
The reality is that the quality of refill and reman cartridges are very variable, but generally poor. The study here has a study conducted by a testing facility, here is another study.
My personal experience has been similar. I donated an HP all-in-one to my son's high school years ago. Sometime later I got a call from the teacher complaining that it was not printing properly. I went and took a look and found they had put in a renam color cartridge that was not printing one of the colors*. They tried another cartridge, which also had a problem and then finally the third cartridge worked. I asked why they used renam cartridges and he said they bought these because they were cheaper. I asked if they were 1/3 the cost....
*The color missing had nothing to do with the printer - blotting the bad cartridge on a damp tissue gave only two of the three colors that would normally be present.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Scan function no longer available in preferences using HP 7410 All-in-One

I have a Mac Book pro running OS 10.9.5. When I select Printers and Scanners in the preferences my HP 7410 All-in-One no longer shows a "scan" selection on my Mac Book. It only shows "Open Print Queue".
It prints just fine and I know it used to show both the "print" and "scan" selection. I don't know when this ability disappeared. Does anyone know what I have to do to get this capability back? I'm not real computer savy so I appreciate all the help I can get.
This question was solved.
View Solution.

Hi,
Click the Apple icon, then About This Mac and select Software Update.
Allow it 30 seconds, then click the top Store menu and select Reload Page.
If there is any HP or Apple update available insall it, reboot your Mac and check if you may scan then.
If the same persists install the following package and check again:
http://support.apple.com/kb/dl907
Shlomi
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HP 7410 All-in-one identifies itself as a 7310

HP 7410 All in one
Win 7 64bit
Mac
Hi all, first time poster here. Someone threw out a perfectly (almost) good HP 7410 printer. I say "almost" because the printer identifies itself as a 7300 series both on-screen (in both OS's) as well as in the printer report.
Also, the the serial numbers are different:
on the label it reads {Removed for privacy}
The printout reads as: Serial # {Removed for privacy}. Except the WIFI, the 7410 and the 7310 are identical.
All i can guess is that this is a refurb and that someone put a 7310 brain into the body of a 7410.
Is the firmware fried? Can i roll it back?
the printer works great otherwise and no WIFI is no deal breaker, but it'd be nice

Hi,
Well, both series use same manual, as you mentioned only with or without one or two parts:
http://h10032.www1.hp.com/ctg/Manual/c00235090.pdf
Regards.
BH
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I just upgraded to mac osx lion and my 7410 all-in-one printer will not work

I cannot get my hp officejet 7410 all-in-one printer to work with Mac OS X Lion

hi,
check this link for Mac 10.7 installation guide.
l0ri3
~Though I work with HP my posts and replies are my own and not from HP.~

7410 All In One will not connect

I have a 7410 All In One. It's about 3 years old. Within the last 6 months it has been manifesting an ongoing problem. When not in use for a period of time, it will simply stop functioning. Upon disconnecting-reconnecting the power cord, the center screen will illuminate and a white bar across the bottom will appear suggesting it is connecting, but the "On" light will not come on. According the hp site the drivers are up to date.
Another oddity is that when it is in this condition, it will suddenly come back to life. This has happened a couple of times after anywhere from 6 to 12 hours. Unfortunately, it is in this mode now and there are documents that have to be printed.
It has never scanned properly, either, so the All In One functionality is pretty much nil.
Does anyone have any thoughts on this?
Thanks,
WS

Hi YSJA,
I'm sorry to hear you've had problems accessing your Officejet 7410 since adding the AirPort Extreme to your home network.
I have included a link to HP's Wireless Printing Center troubleshooting section. It has section, "Was anything changed or updated on your router recently?" that has detailed steps to help you resolve the issue.
Wireless Printing Center Troubleshooting
http://www.hp.com/global/us/en/wireless/troubleshooting.html
Regards,
Happytohelp01
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Fix for HP 7410 All-In-One Freezing after SN Upgrade!

I upgraded to SN and immediately my trusty 2 year old HP 7410 All-In-One went into an endless initialization loop. All it would do was display the HP logo and a continuous progress bar at the bottom of the little screen on the front of it. After no effective solution from the HP site, and nothing that worked here, I went into online search mode and found a blog entry that walks you through getting the device back up and running. It sure saved me $500 that I didn't have to spend!
I'd caution that this worked for me but I have no idea what the root cause was except something to do with the wireless card. The blog gives excellent step by step instructions to disconnect the wireless card connection but if your machine is still under warranty you COULD void that warranty I'd assume. But since this involves a simple unplugging of a connector that can be reconnected it's sure worth a try!
As I mentioned it seems that there's an issue with the wireless card that is somehow responsible for the device locking up permanently as well as it becoming invisible over the network. It becomes unusable over a wireless network as well as via direct USB connection. This shakes it all loose and gives immediate access via USB. There is apparently a few ways to reestablish wireless connectivity but I need to research that a bit more. If/when I find that I'll add another post to this thread.
http://larrycrazyness.blogspot.com/2009/01/hp-fixed.html
After the initial blog entry there are over 150 responses from people that it has worked for including me. I'm not associated with that blog but I thought the information could save many the expense of a service call (that apparently doesn't result in a fix) and the cost of a replacement. Enjoy!

UPDATE: As it stands, I opened the scanner bed and cleaned the glass Home Position strip (for the 6th time now) and low-and-behold, the printer functions properly again.
I know this issue will happen again in a few weeks to a month or so...
My question still stands...
Can ANYONE come up with a permanent solution to repair this issue?
Thanks again in advance.

Uninstalling the drivers and programs for Windows 7 SP1 64 bit of the OfficeJet 7410 All-In-One

Hi
Which utility should be used to properly and completely uninstall the drivers and programs for Windows 7 SP1 64 bit installed with the OfficeJet 7410 All-In-One printer?
Thanks
Bye
balubeto

Hi @balubeto
I located a software removal utility for you but if you have other HP printers or scanners you may perform the more basica uninstall.
Software and Driver Removal Utility
Uninstalling the Printer Software (more basic uninstall)
I hope this resolves your inquiry.
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Error Message flashing on Screen of 7410 All in One

The screen on my officejet 7410 all in one printer fax is flashing the word error (Ox84714145e1) and the auto answer light is alternatingly flashing. We have done the obvious by unplugging everything and trying to reboot but it is frozen. Cannot turn it off with the power button.

Hello there! Welcome to the forums I read your post about the "0x" error code you're seeing on your Officejet 7410. Please check out the link below for the error that might help you! 'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error Message Displays on the Printer Control Panel If the troubleshooting does not help at all, I would lastly suggest technical support.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html Happy Holidays,

Ink cartridge alignment - 7410 All-in-one

The black ink cartridge in my 7410 all-in-one printer is having an alignment problem. I first received the error message after the printer had been idle for several days (I was traveling). Since then, I have followed the manual's instructions for cleaning the cartridge, run the alignment function several times, and replaced the cartridge with a new one. It still will not align correctly. Can someone suggest what the next step should be?

Yes you are right there are settings that are needed to be changed and you will be
able to use the inks you bought. Just call the HP technical support:
http://welcome.hp.com/country/us/en/contact/phone_assist.html#section1
I work for HP but my posts and replies are my own.
-Michael

"Invalid WEP Key" Error on 7410 All-in-On Wireless Set Up

My 7410 has been connected wirelessly for over a year but I just installed a new router (Linksys N600) and can't get the wireless connection back up. All other wireless devices are connecting to the new router. Using WPA2-PSK[AES] security on router. Using installation wizard on front panel of printer and it is locating network SSID fine. But only allowing for WEP key and giving me error code every time it is entered. Have tried to change length of key on router to 5 or 13 characters and also tried 10 HEX digits. Have powered off/on the printer and restored to factory network settings. No luck with anything. The Cisco router I previously had installed was also an N router - no problems connecting the 7410 wirelessly but swapped it out because of too many lost connections. Any advice?
This question was solved.
View Solution.

If your WEP key is all alphabet then it is not WEP, it is WPA or WPA2. As discussed above, this printer will not accept WPA2.
Get into your router settings and change your wireless security type to WPA or WPA/WPA2 (you can keep the same passphrase).
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

7410 All-in-1 "Can't Connect To Ntwk" when install post-moving from home ofc to work ofc wireless

Hi. I've had this 7410 printer a few years now (hand me down from family member). It has worked fine in my home (wireless router) the whole time.
Recently, I moved it to the work office (across town) and have spent TWO nights (4 hrs each night) AFTER WORK to try and get it to correctly set-up. It has never been this difficult with all the moves I've had from apartment to apartment and now to my home. This shouldn't be any different, right?!
This is where I'm stuck:
Setup Menu >> Network >> Wireless Setup Wizard ....yes, it finds the office network... I select it.... then, I enter the WEP key.... correctly have done it 30 times (spelled it correctly, caps sensitive, etc)... hit Done, and the answer after its search is "can not connect to network".
I've read on HP's website and my manual (over and over and over) how to self-correct it... that is why I'm here now!
Things I've done:
Setup Menu >> Network>> View Network Settings >>> Print Network Configuration Page.... it comes up with the IP, subnet and default gateway as 0.0.0.0
Setup Menu >> Network>> Restore Network Defaults.... no change in outcome
Unplugged and replugged printer.... no change in outcome
Unplugged and replugged modem and router (with the 30+ sec recommended wait before replug).... no change in outcome
I have checked the network strength via my personal laptop, my work laptop, my mobile devices... all say it is present and excellent.... yet not able to connect printer to it
I have checked the network via my work laptop, to see what is accessing it (can you overload a network?)... but it only has 6 items connected at this time (evening when no one here but me...2 printers already and 4 computers), which is even less than daytime access when we have all co-workers plugged into it also (healthcare facility... but still, always just 2 printers... THIS printer would be the 3rd)
Now, I ask you what is my next step?
PLEASE help soon, I need this printer to be up and working to help alleviate some office flow issues!!
I cannot keep spending my evenings reading all these bulletin posts, self-help FAQ's on the HP site without any good outcome for my scenario!!! I have other paperwork to be doing and this is keeping me from getting it done!
Thank you in advance!

Hello edPT2001.
Please, download and run the HP Print and Scan doctor from http://www.hp.com/go/tools
With this tool, you can see what channel is being used by the wireless router you're trying to connect your printer.
Run the tool and after the initial search for HP products, you might be able to go to Help menu - Show advanced info and then click the button Show wireless info. You will see a list of wireless networks detected by your computer and if you scroll to the right, you might be able to see the channel being used by the network. Find the network you're trying to connect your printer and let me know the channel number.
Cheers!!
Wixma.
I am an HP employee.
Say thanks by clicking the Kudos star in the post.
If my reply resolved your problem, please mark it as as Accepted Solution so that it can be found easier by other people.

Wifi WEP passphrase vs. key - how to connect?

My iTouch only connects to my secure Wifi by using the 26 character WEP key when challenged for the Network password. How can I get my iTouch to connect using the passphrase, instead, which is much easier to remember?
The network password gets blown out everytime I reset my iTouch (which is a sucky "feature", IMO).
TIA

Hi,
The issue may be the length of the password phrase. If you are using WEP, you'll want to use a 5 or 13 character password phrase as described here: http://support.apple.com/kb/HT1344
If you are already using a 5 or 13 character password phrase, you may be able to resolve the issue by Resetting Network Settings on the iPhone. To Reset Network Settings tap Settings> General> Reset> Reset Network Settings.
+"When you reset network settings, your list of previously used networks and your VPN+
+settings are removed. Wi-Fi is turned off and then back on, disconnecting you from any+
+network you’re on. The Wi-Fi and “Ask to Join Networks” settings are left turned on."+
From the iPod touch User Guide http://manuals.info.apple.com/enUS/iPod_touch_2.2_UserGuide.pdf
-Jason

7410 All-in-on WEP passphrase

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