7510e printer, cannot send or recieve faxes or scan to computer

This is the second printer, my first one purchased on the 16th of August 2012 but never worked, also purchased a 2 year service plan on the 24th of August, HP support could not get the printer to work and sent me out another printer which I recieved on the 19th of SEPTEMBER.
REREGISTERED WITH CLOUD SERVICES and was able to send and recieve faxes ok, installed Norton internet Security 2013 and it changed my wireless set up settings and channel # from 11 to 1, HP support said it would be ok but now I cannot scan a picture to my computer or send and recieve faxes, disabled Norton but same result. Tried to log into e print services but will not accept my printers e.mail address or pin #.
Any help would be appreciated. I am using windows 7 home premium IE 9, my desktop is wired.

Hi,
For fax, no support in my country (Australia) therefore I don't know. But for scan, you need to enable the connation first. I've mentioned few times, the software guys/girls put Disable as default. Please use these steps:
   Click the printer icon on desktop,
   Click Manage scn to computer,
   Click Enable,
   Tick the last square.
Hope this helps.
BH
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