7510e printer loses internet connectivity when it goes to sleep

I own a 7510e all in one printer, I connected it wireless again after having it connected with a USB
cable, I had to do this because my printer loses internet connectivity when it goes to sleep or if I get a power outage, this has been going on since I purchased it last year. I got a new wireless router/modem combo from my ISP server and hoped that would solve the problem but it has not.
I cannot get any apps except for those that are on the front of my printer which are just for small kids. I am now told that this printer has been discontinued and 7520 has replaced it, I do not wish to spend another $200.00 in less than a year for a printer. It is registered with HP connected and I have a Efax # and HP connected address, I did everything correctly but it seems that each time I set it up wireless it messes up my desktop windows 7 home premium 64 bit, cloud services told me not to use IE 10 but we are ready to download IE11 so I am using IE 10, this time HP support assistant quit working and I could not even uninstall it until I downloaded microsoft fix it and then redownloaded it from HP web site.
If anyone has any ideas I would appreciate it, I am not on a home group yet it always tells me I do not have administrators permission to do a lot of things, I am the only user.

Hi emma22
Here is a document for Getting the Latest Firmware and Product Updates.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02979046&cc=us&dlc=en&lc=en&os=4063&product=507...
I checked and there is no way to turn off the sleep mode on this model.
I included a document for Printer Does Not Maintain Wireless Connection and to try Solution three: Assign a static IP address to the printer. You will need to get your It department most likely to set this up for you if you don't have full admin rights.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03678348&tmp_task=solveCategory&cc=us&dlc=en&la...
Hope this helps.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

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Printer loses wireless connection when it goes to sleep?

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If you mean WPA, that is good.
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- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway.
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Now, shut down the router and printer, start the router, wait, then start the printer.
After this you may need to redo 'Add a Printer' using the new IP address.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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Message Edited by geoxena on 10-20-2009 10:56 PM
Message Edited by geoxena on 10-20-2009 11:03 PM

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Yes, the passphrase is the same as the WPA-PSK key.
No, it's not normal to have to re-enter the wireless security key over and over again. Politely tell our service agent that he is mistaken on this point.
There's no sense in having to turn the radio on and off all the time to get the printer to remain on the network.
When the printer goes into power-save mode, can you still access the printer's internal web page by browsing to it's IP address? When the printer loses wireless connectivity, can you wake the printer by pressing any of the buttons on the front panel?
I have a couple more questions:
What WRT54G HW version do you have (it'll be on the bottom label of the router)?
What version of FW does your router have? You'll have to browse to the router's internal web page to find out.
Finally, change the WPA-PSK group key renewal period to the largest value possible. Tell if this affects the frequency of printer losing Wi-Fi connectivity?
One more question. After you have the printer connected to your wireless network and it's working, if you turn the printer off (via the power button), wait five seconds then unplug it then plug it back in and turn it on, does it connect to your network?
Regards / Jim B / Wireless Enthusiasts
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
+ Click the White Kudos star on the left as a way to say "thank you" for helpful posts.

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If this reply also fixed your issue - please click the "Accept as Solution" button, so that others can find the same answer. ***

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7510e printer loses internet connectivity when it goes to sleep

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