7520 Photosmart Printer Cartridge Problem Missing or Damaged

I am looking for help because we keep getting a cartridge problem stating one or more cartridges appear to be missing or damaged. When we bought the printer, we had problems getting the cartridges to work. This is our first time changing any color cartridges and we get this same issue. After two days of trying everything, as soon as I logged on to this site, the cartridges decided to work. But I am hoping someone can give suggestions to make this process easier in the future. We followed all directions and put in read HP cartridges that were brand new. We could get all but blue and yellow to work. Then we could get yellow and not blue; then blue and not yellow. The system keeps giving the message Cartridge Problem.

Ours is now working, but I have no way of knowing what we did differently to get the cartridge to work. They are all HP cartridges. We just kept putting them in over and over. I had given up and logged on to this chat room and suddenly it recorgnized the last cartridge. I was hoping someone could give us a hint of what the problem would be so we could avoid it next time. My only suggestion to you is to keep trying. Sometimes it helped with one cartridge to tilt it slightly. It is very frustrating because you are correct that you cannot do ANYTHING until you fix the problem. If you could at least print in black and white, it would not be so irritating. We have owned a number of HP printers, and this has never been an issue with the prior ones.

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My printer says print cartridge(s) missing or not detected. I have a HP Photosmart C4200. The cartridges were working. I popped the cart.'s out

My printer says print cartridge(s) missing or not detected. I have a HP Photosmart C4200 & the cartridges have worked in the past. I have popped the cartridges out & back in to get it to print twice, but now that doesn't work. Is the problem in my printer or have the drivers installed on my iMac become corrupted? I have the CD that came with the printer but to reinstall the drivers I would need to uninstall the ones on my iMac. I don't know how to do that. Does anyone know how to uninstall printer drivers? My OS is OSx but I don't know which version. My iMac is 3.5 years old.

Hi there anne_a,
This article should cover the issue you are experiencing. Give the steps outlined a shot and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Photosmart C4580 All-In-One - Error Message: Print Cartridge(s) missing or not detected

Hi
I have recently encountered a problem with my printer.
I went to print a document and the following error message was displayed on the printer "Print Cartridge(s) missing or not detected", and the document would not print.
I am unsure as to why this message was displayed as I had not changed anything to do with the printer.
The cartridges that were in the printer had been in the printer since October so I thought that it could be due to the cartridges needing to be replaced, therefore, I changed the black ink cartridge. Once the cartridge had been replaced the error message disappeared and the document printed.
However, I went to print another document shortly after and the error message reappeared and the document would not print.
Due to the fact that changing the black cartridge cleared the error message, I replaced the colour cartridge, however, this did not cure the error message this time.
I have followed all of the advice on the HP support pages about cleaning the contacts etc, however, it has not worked. I have also contacted the support team by Email, but have had no reply.
Does anyone know how to cure the problem, or if in fact it can be cured. I am a university student and desperately need the use of my printer, so any help would be appreciated.

Hi
Yes it did get resolved in the end.
It seems that the fault came from using remanufactured or re-filled cartridges.
I had to replace both of the cartridges so that they were genuine HP cartridges.
Originally I only replaced the one that was causing the problem, but in the end I had to replace both of them. This then resolved the problem immediately.
I hope this helps.
If not, I would advise contacting the HP support team as when they finally replied to my email they were very helpful and quick to reply to queries and offer advice and suggestions.

Cartridge reported missing or damaged

Not for the first time, the computer reports a genuine black ink cartridge as "missing or damaged". Last time (six months ago) it was a new large sized genuine cartridge from Tesco; this time a standard sized (364) cartridge, 60% full.
Last time I remedied the problem by scrapping the cartridge and washing the print heads with de-ionised water... but this is expensive. Will it work again? and will the problem recur?

Hello @dustyone,
Welcome to the HP Support Forums!
I would like to assist you today with resolving the black cartridge error that you're receiving on your HP Photosmart Premium e-All-in-One Printer. Now I understand that you have come across this issue in the past and was able to resolve this issue by discarding the ink cartridge and washing the Printhead. At this time I am going to run you through some standard troubleshooting steps. But, because this is a reoccurring issue I do think your Printhead may be defective. The Printhead is a replaceable part in your machine. It is the mechanism that 'reads' the cartridges and controls ink for going on the pages. Therefore, should the Printhead be defective, than your print system is defective. To verify if this issue can be resolved once again, can I please have you follow the steps below.
To start, can I please have you click here to access the appropriate cartridge troubleshooting steps. Please run through Step one, Step two, Step three, Step four, and Step five.
Should these steps fail to resolve your issue, you may want to refer to the thread by @Bob_Headrick for Re: black ink not working as there are additional Printhead cleaning steps that you may find useful. These steps are only to be followed if your printhead is out of warranty.
Please let me know if the steps I've provided resolve your cartridge issue. Good luck!
X-23
I work on behalf of HP
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C4385-print cartridge(s) missing or not detected

Hello - this may be a systemic issue, but we'll begin at the beginning. Moved my printer and plugged in to new location, then began receiving this error message:
print cartridge(s) missing or not detected
have tried reseating both cartridges repeatedly, as well as powering down and up again. i'm stumped. and of course, i really, REALLY need to run this print job.
Any ideas out there?
thanks in advance,
Serenity42

Hi serenity42,
Sorry to hear about your cartridge problem. You can check this article if you haven't tried cleaning the inks yet. You can have the cartridge/s checked by calling HP Tech Support.
Hope this works for you!
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Cheers!
* If this post has helped you, the White Kudos star on the left is a great way to say thanks!
* Please mark Accept As Solution if it solves your problem so other users can benefit as well.

C4340Eorror message "Print cartridge(s) missing or not detected

I have recently replaced black Cartridge with a 350xl cartridge and cannot get rid of this message no matter what I do. Anyone any ideas please.

Hi,
I found a link to a troubleshooting document that may provide you with some help for your Print Cartridge(s) missing or not detected message.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01530839&tmp_task=solveCategory&lc=en&dlc=en&cc...
I hope that this helps.
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If your problem is solved please click the Accept as Solution button so other forum users can use the solution.---->
(I am an HP employee) I am not a expert on all our products, but I'll do my best to help you.

Print Cartridge Problem: Tricolor - HP Officejet J4680 All In One

I am seriously going to have an anxiety attack. I run a business from home & I HAVE to have a printer. I just spent $50 on new ink cartridges. My printer was working fine for the last week, and then tonight I have this error message:
Print cartridge problem: [Tri Color] . Refer to device documentation to troubleshoot
SO I reset the printer, shut it on and off, cleaned the cartridge and the printer, switched out the new cartridge with the old one ~ same problem. Over and over.
I called HP and they said that since my printer is out of warranty they can't help me unless I purchase a new warranty plan. What horrible customer service. This printer is a product of HP and I should be able to get help regardless of when the warranty expired.
This is so frustrating. If I can't get help, I think I would rather buy a new printer of a different brand instead of paying for a warranty after I just spent 50 bucks on ink. GRRR!

The page here has troubleshooting steps that may resolve your issue.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Error message: Printer cartridge problem

I'm copying only at the moment. A small stack of papers.
Suddenly the printer seemed like it was taking too long on a page, and it just kept staying in the same position but nothing was happening.
Finally I tried to shut it down but it wouldn't shut down. It said, shutting down, but it wasn't.
So I unplugged it and waited a bit, then plugged it back in.
Then it appeared to be OK but when it started the copying process again, it stopped and gave that error message.
Is it something as simple as it's out of ink? But I don't think it should be. It wasn't showing that it was low.
Any suggestions, anyone?

Hi melegay,
Welcome to the HP Support Forums! I understand you were trying to copy on your HP Printer and the paper was not feeding, you did a hard reset now your printer's front panel is saying 'Printer Cartridge Problem'. Can you please let me know the Exact model of HP Printer you are using?
Please start here: 'Ink Cartridge Problem' Message Displays on the Product Control Panel. Follow these steps in the order presented to resolve the issue. When one of the steps resolves the issue, there is no need to continue troubleshooting.
If you are still getting the error message let me know and leave me with the requested information.
Thank you,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Print Cartridge problem : [Tri Color]

I have HP officejet 4500. On installing the new cartridge, I get error message "Print Cartridge problem : [Tri Color]. Refer to device documentation for troubleshoot." I have run diagnostic test 41 and it shows Previous error as "Pen in left chute has too many good resistors, probably means shorted fires". Can somebody help me what does this error means?

Hello, I see by your post that you are getting the message "Print Cartridge problem : [Tri Color]. Refer to device documentation for troubleshoot." I can help you with this.
Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation. I have provided a document with some steps to try to see if that will resolve the issue. Manually cleaning the cartridges and contacts and resetting the printer.'Incorrect Print Cartridge' or 'Print Cartridge Problem' Message Displays on the Computer. Are you using Genuine HP Cartridges?
What are the ink levels? If you need further assistance, just let me know. Have a nice day!
Thank You.

Print Head is missing or damaged HP Officejet 6500 Wireless

I have an HP Officejet 6500 wireless. It is installed on a desktop with Windows 7 Ultimate 32 bit. The printer is telling me it cannot print because the print head is missing or damaged. I have removed everything and cleaned as directed but still the same error. Doesn anyone know if I can buy a new printer head for this particular printer?

Hi,
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MrMatthew - HP Support Forums Moderator
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Photosmart 7510 cartridge problem error

I keep getting a "Cartridge Problem" error. It says "until cartridges are installed, make sure the printer is turned on to avoid damage to the printer.
I have new cartridges in and everything looks okay but I cant get past this message.
Help please!

Hi SLC123,
I understand you have a Photosmart 7510 that is giving you a cartridge problem error even though all of the cartridges are inserted. I'm sorry to hear this, but I will definitely do my best to help you!
I will recommend that you start with following this 'Ink Cartridge Problem,' 'Incompatible Ink Cartridge,' or 'Ink Cartridge Failure' Message Displays o... document and these steps should be able to help.
Hope this helps, have a great day!!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Printer C4385 - Print cartridge(s) missing or not detected

Have gone through the trouble shooting solutions but with no luck.
Has someone else come across this problem.

I'm experiencing the same problem with my HP C4500 saying the same! Print Cartridge missing or not detected! It worked last week!
Ed

How to fix - print cartridge(s) missing or not detected

have an all-in-one c4280 photosmart, CC210A. getting message that cartridges are not detected. Both are properly loaded. I suspect a sensor is crapped out. maybe ink over-spray over time? how to fix??

I had been printing and the message "Print cartidge missing or not detected" came up. I knew I was in trouble when I tried a new HP cartridge and it didn't change the message. Found this site and I have tried all the steps in the "How to Fix - Print Cartridges missing or not detected" and nothing has worked so far. Also found a thread on another site about how to do a partial reset on your printer. That didn't work either. I have had the printer 4 years. What are the chances of repairing...and where can I take it to get repaired ....or is it worth it?

HP Printer cartridges problem

Hello,
My Photosmart C4480 was ok for 3 years.
Now I am having cartridges problem.It keeps saying wrong kind of cartridges.
Should I just go get a new one?
What is the life span of the printer?
Thanks in advance !!

First pull out the cartrdiges and check the dates on them, if they are expired they might need replacing. Also try to print a testpage by pressing the [Cancel and power buttons together, you should get a message "special key combo" ], then blue, green, gray. You will be in a hidden menu now, in that menu go to Reports Menu and then to Selftest.
Please scan this page and add it to your post by clicking the insert/edt picuter button and i will have a look.
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Although I work for HP my posts and replies are my own
Please mark the post that solves your problem as "Accepted Solution"

Upgrade 7180 printer to 7520 : exchange printer cartridges.

I recently upgraded my 7180 printer to a 7520 printer. The technician at Tech Support gave me this address.
I would like to exchange the two unopened "02" cartidges for a credit for the 564 cartridges I will need for the new printer.
Please advise me of the best way to do this.
Thank you. D. Cheney

Hi Debill,
Thank you for visiting the HP Support Forums! Congrats on the upgrade to the HP Photosmart 7520, I see you would like to exchange the cartridges from your old HP printer for compatible cartridges for the new one.
I have sent you a Private message on the Forums, please go to your User page and to the right of your Username you will find your inbox.
Also I will leave you with the How To's for your new HP Photosmart 7520 for future reference: HP Photosmart 7520 e-All-in-One Printer support
I hope this helps!
Thanks again,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

7520 Photosmart Printer Cartridge Problem Missing or Damaged

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