755P not moving contacts to PC

Question is about Palm Hotsync, not Microsoft ActiveSync. Moved to Windows HotSync.
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 There is only one user and it is selected. I have a screenshot of the log, but unsure how to place here.
It looks like this.
    - Failed to backup 1 file
        PmTraceDatabase
             Protoco; Error: Handheld file could not be opened. (4004)
                    Synceer_file_not_open
All else showed good. Everythng works but the contacts from Palm to Desktop.
If any of this would be easier on the phone my I can give u my number.
Thanks
Rob

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