781084 - Cannot add document which needs approval to a Service Call

Question

Hi Experts,
Is there any update on this error per SAP Note 781084?
Symptom:
When linking a sales document, which needs to be approved via an
approval procedure, to a Service Call under the Expenses tab page, the
document will not be displayed in the Service Call window after its
approval.
Cause
Definition problem.
Solution
A DRQ number 3383528 was opened.
IM 2653636.
I am now using 8.82 version and the issue still exist. Any help would be greatly appreciated.
Thanks,
Don

Answer 1

You can add the document to the service call once it has been approved. For instance:
1) Create service call
2) go to Expense tab, create a new Sales Order
3) Sales Order goes to Approver (at this point, the sales order doesn't appear on the expense tab)
4) When the Sales Order has been approved and added to the system, go back to the Service Call > Expense Tab > > Expense Details > New Document > Order
5) At this point, the Sales Order window opens in Add Mode. Press Ctrl-F, and go to the Approved Sales Order. Click OK.
6) the Sales Order should appear on the expenses tab in the Service Call.
Hope this helps.
Reza