79 Service Error Message on the LaserJet Pro 200 color M251 Series printer

I've been using this printer with the Mac OSX 10.9.4 OS for about 9 months.
I'm now getting a 79 Service Error message. I've tried to turn the printer Off and On several times to no avail.
Strangely enough, when I try to print a new document, a message keeps appearing on my computer, that says "The printer has been paused. Do you want to resume printing?" When I click the Resume button, nothing prints out.
The user manual says that the 79 Service error message is linked to a firmware problem? Do you know how I can fix this issue?
Many thanks,
Pierre
This question was solved.
View Solution.

Hi NebraskaPierre,
I see by your post that you are getting a Service 79 error on the printer. I can help you.
Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation.
This can be caused by malformed PostScript documents.
Please do the following:
Locate the on/off switch on the bottom of the printer.
Switch the printer off position and COUNT to 10.
Turn the printer on again and the system should be all set.
Try printing from another application to see if you have the same issue.
If a print job of yours repeatedly causes this error, it may indicate a problem with the print job.
Try breaking your document up smaller before printing it.
Repair the Disk Permissions on the Mac:
Close all applications.
On the Apple menu bar, click Go, click Applications and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left.
Click Verify and then Repair Disk Permissions.
Restart the computer.
Reset the Printing System:
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Click the Apple icon ( ), and then click System Preferences.
Click Printers & Scanners.
Right-click (or Ctrl +click) in the left white side panel, then click Reset printing system.
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system.
Then click the + sign, then select the printer from the list and click on the Add button.
(make sure it shows the printer name beside Use, not the Airprint driver)
Try printing again.
I would recommend to run a firmware update on the printer if the issue continues.
There are none on the website for the 10.9, but you can run the updates right from the printer.
Go to setup, services, Laserjet Update, Check for Updates now.
What are you trying to print and from what application are you using? (PDF)
Please provide in detail the results if you are still having issues.
Have a nice weekend!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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Hi Choffman,
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
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What kind of paper are you using?
What is the weight of the paper?
Was there any black on the toner?
Please provide in detail the results if you are still having issues.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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This question was solved.
View Solution.

Hi Robvale,
Welcome to the HP Forums!
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If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

79 Service Error Message on the LaserJet Pro 200 color M251 Series printer

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