7920 - Cant handle more then two callls?

Hi,
We got a person who have one active call, with person #1.
Then she receives one more call, from person #2.
She want's to transfer person #1, and then speek to person #2.
She is not possible to transfer #1, how come? Is it a limit in 7920? We have tried to change busy trigger and maximum number of calls. but without success.
This is on both CCM 4.1(3) and 4.2..
Is it anyone else who have got this problem?
Thank you,
Sorry for being bad at describing the problem, please ask if you have any question.
Best regards
Christer

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