7920 Unable to answer with two inbound calls ringing

I have a CME customer reporting that when their 7920s have two inbound calls ringing at the same time they are unable to answer either call.
The 7920s are a shared extension, on Dual Line DNs, with their desktop phones.
CME is 4.0(2), and the 7920 phone load is 4.0-03-00.
Has anyone else experienced this problem, or have any idea what might cause it?
Thanks,
Mike

What type of ap are you using? Controller or autonomous?
If controller is pre-4.0.217.0 version then would want to set the 802.1p tag for the platinum QoS profile to 7 vs 6 or upgrade to 4.0.217.0.
Also would advise to upgrade the 7920 to 03-02.
http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser-crypto
You may be hitting CSCsi02523?
Release notes @ http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/english/wip7920/relnotes/rn302.htm#wp98206.

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