7920 Wireless Phone cant look up Corporate Directory!!!

CCM4.13 with phone load "cmterm_7920.4.0-02-01"
7960, 7940 has no problem to look up Corporate Directory, the problem only happne at 7920. The error said "access denied".
Anyone has idea??
Thanks
Ken

Hi Ken,
Have a look at these 2 threads with great answers from Srikanth and Gonzalo from Cisco systems.
http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=IP%20Communications%20and%20Video&topic=General&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1dd8f587
http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=IP%20Communications%20and%20Video&topic=IP%20Telephony&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1ddaf2c7/2#selected_message
Hope this helps!
Rob
Please remember to rate helpful posts.........

Similar Messages

ACS EAP-FAST and LEAP restrictions. regarding 7920 wireless phones

Hello, The 7920 still doesn´t support EAP-FAST. So I´m wondering if it is possible to restcrict EAP-FAST users from turning LEAP on. Is there a way in ACS to do that ?

Hi
Kristjan's question above is a good one - I'm looking for a similar answer...
I.e. can I add all my 7920 handset usernames to a group, and only allow these to do LEAP?
Also can I restrict LEAP users to a set of pre-defined MAC addresses?
Thanks
Aaron

Need to add mobile (cell) phone in corporate directory via LDAP

Hello All
Can I just start by saying that I am not a developer so expect some dumb questions to follow.
We have cucm 6.1 and am using ldap sync to AD. The problem is that we would like to query the mobile phone field within AD and present it on the phone when the directory button is pressed.
Is this possible ?
From what I have read in the forums I have to create another directory ???
I have downloaded the sdk 4.1 and tried to copy the asp files from the following directory C:\CiscoIPServices\ASP\ldap
I have replaced the variables
var s = new ActiveXObject("LDAPSEARCH.LDAPSearchList");
s.server = "ldap.cisco.com";
s.searchbase = "ou=people,o=cisco.com";
with
var s = new ActiveXObject("LDAPSEARCH.LDAPSearchList");
s.server = "demounity.demo.voyager.net.uk";
s.searchbase = "ou=users,ou=demo,dc=demo,dc=voyager,dc=net,dc=uk";
s.SetOutputTitle("ActiveX Directory Search", 45);
s.SetOutputPrompt("Records %s to %e of total %c", 45);
s.AddReturnAttr("givenName,sn","Name","%1,%2", 20);
s.AddreturnAttr("telephonenumber","Telephone","%1", 20);
s.AddreturnAttr("mobile","Mobile","%1", 20);
s.Addreturnattr("mail","Email","%1", 20);
s.AddSortingAttr("telephonenumber", 1);
s.SearchByEmail(email);
I made these changes to all the asp files and referenced them all in a file called test_main.asp. Which is similar to the ASP_main.asp.
I have run the regsvr32 LDAPSearch.dll and have added the following url to the phones directory url field ttp://192.168.9.101/CiscoIPServices/ldap/test_main.asp. Where 192.168.9.101 is my AD and IIS server (demounity.demo).
The phone only display the Missed, received and places calls when I press the directory button. The corporate directory is missing.
Are there any steps that I am missing or am I barking up the wrong tree all together
to achieve what I need to ?
I have also configured the CiscoUrlproxy for what reason I don't really understand.
Thanks
Feisal

Since the CCM is a black box now, unless you pull out a HD and mount it on another Linux box where you have full access, or booting from a Linux boot CD there's no way to access the file system.
However, you posted an ASP sample so I'm not sure if a jsp (java server page) would help you a lot - there's also no way of telling how much logic will be in the jsp page and how much logic will be behind in a compiled class - e.g. my own directories only have very basic logic (reading input, writing output, limit the number of results per page) and everything else is done in a bunch of jar files - so using them would only work if you can restrict yourself to doing exactly what my frontend page does.

7920 IP Phone with PEAP

Hi,
I am trying to install Cisco wireless IP Phone 7920 with Unified Call Manager Express
Wireless AP 1241 configured with PEAP and WPA
Does the 7920 phones support PEAP ?
Regards
Mohamed

Hi Mohamed,
The 7920 does not support PEAP :( Have a look;
The Cisco 7920 Wireless IP Phone supports both Static Wired Equivalent Privacy (WEP) and Cisco LEAP for authentication and data encryption. If either encryption model is used, both the signaling (Skinny Client Control Protocol, or SCCP) and media (RTP) are encrypted between the Cisco 7920 phone and the AP.
Static WEP
Static WEP requires that a 40-bit or 128-bit key be entered manually on all of the Cisco 7920 phones as well as the APs. It performs AP-based authentication by verifying that the accessing device (in this case, the Cisco 7920 phone) has a matching key.
LEAP
LEAP allows devices (such as the Cisco 7920 phone and AP) to be authenticated mutually (phone-to-AP and AP-to-phone) based on a user name and password. Upon authentication, a dynamic key is used between the Cisco 7920 phone and the AP to encrypt traffic.
If LEAP is used, a LEAP-compliant RADIUS server, such as the Cisco Access Control Server (ACS), is required to provide access to the user database. The Cisco ACS can either store the user name and password database locally, or it can access that information from an external Microsoft Windows NT directory.
When using LEAP, ensure that strong passwords are used on all wireless devices. Strong passwords are defined as being between 10 and 12 characters long and can include both uppercase and lowercase characters as well as the special characters * & % $ # @.
Because most users save their passwords on the phone, Cisco recommends that you use different user names and passwords on data clients and wireless voice clients. This practice helps with tracking and troubleshooting as well as security.
From this excellent doc;
http://www.cisco.com/en/US/products/hw/phones/ps379/products_implementation_design_guide_chapter09186a00802a0a2d.html
Hope this helps!
Rob

Transfer from corporate directory with 8945

Hi,
we have a strange issue with transferring from corporate directory.To be honest we have never really used it so I'm struggling a little with the setup.
Call is placed to a phone and answered.
on the answered phone User looks up person on Corp directory the person they want and dial
The phone selected In corporate directory rings but then there is no option to complete the transfer.
Now I believe this is to do with enabling Direct Transfer , but I'm unable to assign the softkey to any state that I can see , or perhaps enable the transfer hard key with direct transfer???
anyone had anything similar?

Ebert, Did you solved this issue?
Thanks a lot for your answer.

Cannot dial from corporate directory

Hi all,
In my IP phones I got the option corporate directory,but after I select any person from that list I can,t dial from the corporate directory list..
Please help
thanks

Can you put the Directory URL into your browser? If it looks like mine, the first URL will be the Directory input page which allows the user to enter criteria to search. That XML will include another URL that generates a Directory Listing. Put that URL in your browser, then scroll to the bottom. Near the bottom, you should see a number of SoftKeyItem instances. One of those should include a line that looks like SoftKey:Dial. It will also need a position specified that equals 1 throug 4 (5 if you use 7975's). If the position flag is invalid, you may not see the Dial softkey. If anything is off when you veiw it in the browser, you need to go into the DirectoryList.asp that generated the XML and correct it.

How to remove (0) from the CUCM corporate directory

Hi,
My users are using the CUCM corporate directory to look for contacts. The CUCM is currently synchronized with Active Directory server using the "Telephone Number" to synchronized the CUCM field "Phone Number".
My problem is about directory numbers like : +49 (0) 4034563 20-32
Currently when users try to dial this number, the CUCM automatically removes round brackets et dash, so the number dialed is : +49040345632032
I would like to remove (0) in place of just remove round bracket and keep 0. Is it possible to modify the CUCM behavior to obtain +4940345632032 ?
I'm currently using CUCM 8.6

No, this is not possible using the native corporate directory application. The options are:
1. Use another AD attribute (e.g. ipPhone) and populate that attribute the numbers you want to present to Cisco phones
2. Keep the digit presentation the same and see if the CUCM dial plan can be modified to deal with the extra zero (this may or may not jive with your requirements. So, this option may be useless)
3. Build (or have someone build) a custom corporate directory that deals with the digit manipulation so you present exactly what you want to present to the IP phone
4. Purchase an off the shelf corporate directory that provides digit manipulation functionality
I have employed #1 and #3 (sometimes together) for my customers. For #1 it is relatively simple to export telephoneNumber attribute, run it through a filter, and update the AD user object with the ipPhone attribute. It is a little more challenging operationally because you have to ensure this is followed by admins (or automation?). For #3, I use a corporate directory toolkit I developed. If you are savvy with coding then this is do-able or you can hire someone who can do it for you.
Since my company has their own custom directory solution, I have not shopped around too heavily for an "off the shelf" solution. So, I can't make a specific recommendation there.
HTH.
Regards,
Bill
http://ucguerrilla.com

CCM 4.1 Corporate Directory Listings

Our organization is installing IP Telephony across seven sites, and our Corporate Directory is incomplete - it lists only 64 members out of several hundred. Our CD also lists about 20 members with names but no extensions. So far we haven't found an answer in Cisco's documentation. Would appreciate guidance and help! Thanks!

Hi Kathy,
Here is the information that pertains to the Corporate Directory that you may be looking for;
Setting User Search Limits
To limit the search time for accessing users in the corporate directory and to reduce overhead for Cisco CallManager, set two enterprise parameters. The parameters apply to the user search from the Cisco CallManager User window and from the Cisco IP Phone directories button.
Enable All User Search This parameter specifies True by default. The False setting requires that a user search the corporate directory by entering search criteria (e.g., first name, last name, DN).
User Search Limit By default, this parameter specifies 64 search results at a time (the range is 1 to 64 search results). This parameter remains invalid if the Enable All User Search parameter is set to False and no search criteria is set.
Searches are limited to 64 results and are random. If the directory contains more than 64 records, a message displays stating that the search exceeded the search limit and the user must specify more specific search criteria.
From this doc;
Managing User Directory Information
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803edad6.html#wp1025561
Hope this helps!
Rob
Please remember to rate helpful posts...........

Corporate Directory - host not found intermitently

We have a new installation of a CUCM cluster (10.5.2.10000-5).
The phones are a 7821 and 8851.
Corporate directory was working fine but all of a sudden it just says Requesting... and then it says Host Not Found.
Then all of a sudden it will start working on some phones but on others it will still not work.
If we restart a phone on which it is working at the moment after reboot it doesn't work.
Does anyone have an idea how to fix this?
Regards.

Directories or corporate directories?
As for the status messages, you can find them from:
Settings > Status > Status Messages
I'm suspecting that the issue is with the Trust list:
Try deleting the Trust list from the IP-Phone by going to:
Settings (you will see a lock that is locked), unlock it by pressing **#
Once its unlocked proceed:
Security Connfiguration > Trust List > ITL File
Once reach this section you will see the ITL File(ITL File, CAPF Server,TVS, TFTP Server)
to verify if its the same files from you tftp servers(login to cucm) and issue the below command
show itl
admin:show itl
Length of ITL file: 5438
The ITL File was last modified on Wed Jul 27 10:16:24 EDT 2011
        Parse ITL File
Version:        1.2
HeaderLength:   296 (BYTES)
BYTEPOS TAG             LENGTH VALUE
3       SIGNERID        2       110
4       SIGNERNAME      76      CN=CUCM8-Publisher.bbbburns.lab;
                                OU=TAC;O=Cisco;L=RTP;ST=North Carolina;C=US
5       SERIALNUMBER    10      21:00:2D:17:00:00:00:00:00:05
6       CANAME          15      CN=JASBURNS-AD
*Signature omitted for brevity*
The next sections each contain their purpose inside of a special Function parameter. The first function is the System Administrator Security Token. This is the signature of the TFTP public key.
        ITL Record #:1
BYTEPOS TAG             LENGTH VALUE
1       RECORDLENGTH    2       1972
2       DNSNAME         2
3       SUBJECTNAME     76      CN=CUCM8-Publisher.bbbburns.lab;
                                OU=TAC;O=Cisco;L=RTP;ST=North Carolina;C=US
4       FUNCTION        2       System Administrator Security Token
5       ISSUERNAME      15      CN=JASBURNS-AD
6       SERIALNUMBER    10      21:00:2D:17:00:00:00:00:00:05
7       PUBLICKEY       140
8       SIGNATURE       256
9       CERTIFICATE     1442    0E 1E 28 0E 5B 5D CC 7A 20 29 61 F5
                                8A DE 30 40 51 5B C4 89 (SHA1 Hash HEX)
This etoken was used to sign the ITL file.
The next function is CCM+TFTP. This is again the TFTP public key that serves to authenticate and decrypt downloaded TFTP configuration files.
        ITL Record #:2
BYTEPOS TAG             LENGTH VALUE
1       RECORDLENGTH    2       1972
2       DNSNAME         2
3       SUBJECTNAME     76      CN=CUCM8-Publisher.bbbburns.lab;
                                OU=TAC;O=Cisco;L=RTP;ST=North Carolina;C=US
4       FUNCTION        2       CCM+TFTP
5       ISSUERNAME      15      CN=JASBURNS-AD
6       SERIALNUMBER    10      21:00:2D:17:00:00:00:00:00:05
7       PUBLICKEY       140
8       SIGNATURE       256
9       CERTIFICATE     1442    0E 1E 28 0E 5B 5D CC 7A 20 29 61 F5
                                8A DE 30 40 51 5B C4 89 (SHA1 Hash HEX)
The next function is TVS. There is an entry for the public key of each TVS server to which the phone connects. This allows the phone to establish a Secure Sockets Layer (SSL) session to the TVS server.
        ITL Record #:3
BYTEPOS TAG             LENGTH VALUE
1       RECORDLENGTH    2       743
2       DNSNAME         2
3       SUBJECTNAME     76      CN=CUCM8-Publisher.bbbburns.lab;
                                OU=TAC;O=Cisco;L=RTP;ST=North Carolina;C=US
4       FUNCTION        2       TVS
5       ISSUERNAME      76      CN=CUCM8-Publisher.bbbburns.lab;
                                OU=TAC;O=Cisco;L=RTP;ST=North Carolina;C=US
6       SERIALNUMBER    8       2E:3E:1A:7B:DA:A6:4D:84
7       PUBLICKEY       270
8       SIGNATURE       256
11      CERTHASH        20      C7 E1 D9 7A CC B0 2B C2 A8 B2 90 FB
                                AA FE 66 5B EC 41 42 5D
12      HASH ALGORITHM 1       SHA-1
        ITL Record #:4
BYTEPOS TAG             LENGTH VALUE
1       RECORDLENGTH    2       455
2       DNSNAME         2
3       SUBJECTNAME     61      CN=CAPF-9c4cba7d;
                                OU=TAC;O=Cisco;L=RTP;ST=North Carolina;C=US
4       FUNCTION        2       CAPF
5       ISSUERNAME      61      CN=CAPF-9c4cba7d;
                                OU=TAC;O=Cisco;L=RTP;ST=North Carolina;C=US
6       SERIALNUMBER    8       0A:DC:6E:77:42:91:4A:53
7       PUBLICKEY       140
8       SIGNATURE       128
11      CERTHASH        20      C7 3D EA 77 94 5E 06 14 D2 90 B1
                                A1 43 7B 69 84 1D 2D 85 2E
12      HASH ALGORITHM 1       SHA-1
If they dont match, go back to the below steps and erase the ITL File
Security Configuration > Trust List > ITL File
At this point you will see ITL File, there will be a more button.
press more and click on erase it will says "earsing CTL and ITL Files" and reboot

Hiding users in Corporate Directory

I am trying to remember how to hide users in CD in CM. Referring to this tech note, hiding users is not that of a big deal, but this user gets removed from CD in Callmanager and hence the user doesnt show up in the phone. The disadvantage of this method is that you can modify any user related parameter from the web interface. How can we work around this ? Is there another alternative method ?
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00804d2087.shtml

Sankar you might want to try the following:
HIDE USERS
DC DIRECTORY
You can hide users from beeing visible in the Corporate Directory.
For doing this, you have 2 options:
1) Set the first name to blank and put the whole name in the last name
field. Full Administrator users will not appear in the corporate
directory.
2) To hide a user in DC Directory:
First, cut and paste the following 4 lines into a file called "hideuser.ldif"
text file, and save it in the C: drive of the publisher callmanager server.
dn: cn=[userid],ou=users,o=cisco.com
changeType: modify
replace: Description
Description: CiscoPrivateUser
Set the [userid] to be the user you would like to hide. Example for the
UserID "ctifw":
dn: cn=ctifw,ou=users,o=cisco.com
changeType: modify
replace: Description
Description: CiscoPrivateUser
Next run the following command from a cmd prompt on the publisher callmanager
server in order to set the description field in DC Directory.
ldapmodify -h -p 8404 -D "cn=Directory
Manager,o=cisco.com"
-w -c -f hideuser.ldif
From 3.3 onwards, system users (or special users) are filtered out from the
search results. The users are filtered based on the attribute "Description".
If "Description" is CiscoPrivateUser, the user is not displayed in search
results from Corporate Directory or Users->Global Directory.
AD DIRECTORY
To hide a user in AD do the following:
* If integrated with AD 2000:
dn: cn=[userid], CN=users, dc=[domain], dc=com
changeType: modify
replace: Description
Description: CiscoPrivateUser
Save this file on the AD server as "hideuser.ldif".
Then execute on the AD server:
ldifde -i -f hideuser.ldif
* If integrated with AD 2003:
Copy the following 5 lines (please note the '-' after the four lines. In
AD2K3, this is required and has changed from AD2K) into a text file and
replace the [userid] with the userid of the user that needs to be
hidden. Replace the [domain] with your domain. Save this file on the AD
server as "hideuser.ldif".
dn: cn=[userid], CN=users, dc=[domain], dc=com
changeType: modify
replace: Description
Description: CiscoPrivateUser
Then execute on the AD server:
ldifde -i -f hideuser.ldif

Using Microsoft Exchange to access Gmail (Google Apps for Business) contacts, what is the best way to sync the Corporate Directory?

Using Microsoft Exchange to access Gmail (Google Apps for Business) contacts, what is the best way to sync the Corporate Directory? For instance, we have 40 staff members and wish to populate each phone with the Gmail profile. Right now we have a third party Android app that does this and copies my contacts to each phone. This is problematic. Any solutions to populate a phone with email and phone contacts? Even it it requires double entry for me...thats ok.

Oh, I meant Leopard does do more than Tiger Server.
I don't know enough about Server, even less abut Syncing.
SL is to new, not enough time to iron out the kinks yet imho.
One day SL will be better than Leo, but...
I'd ask over in server...
http://discussions.apple.com/category.jspa?categoryID=96
Or perhaps Collaboration Services...
http://discussions.apple.com/forum.jspa?forumID=1352
They may even have a different opinion on SL.

Corporate Directory not working

We recently changed our DNS servers and the domain suffix used in our environment. We updated the new DNS suffix everywhere we found it.
The problem that we have had since we made that change is that the Corporate directory won't come up on the phones.

Sorry after posting this message I realized that the phones hadn't been reset since the change was made so they were using an old DNS server.

User Extension not showing in Corporate Directory on

I have a User whose name shows in the Corporate Directory, however his Extension not showing in Corporate Directory and unlike all other users who have a telephone Icon next to their name, his just has like a keypad icon.
Where do I start to troubleshoot this?

When I view the "End User" under User Management that User has no Phone listed for that users. I tried to find a way to manually change it, but I don't think I can because we are set to sync with AD.
So I'm thinking that the error may be in AD? What do you think?

Collect UserID from Corporate Directory

Hi
We currently collect Caller Name from our corporate directory in UCM but would also want to collect UserID, is that possible?

I see - in that case, it wouldn't be as simple as you hoped. You are looking up against the user directory that is designed to return contact info for users, not expose their security credentials.
The data is available in CUCM, what I would do is write a small AXL web page that would look up the enduser table based on the number you supply to a parameter on the web page. This would then just return a simple XML document with the userID.
This would also need to be hosted on a seperate server..
Regards
Aaron

Showing Full AP name in cisco Wireless phone 7921-site survey

Hi,
I am working on a project where cisco wireless phone 7921 is utilized. We use phones sitesurvey tool for coverage tests. Our AP names are 18 characters in length and are not dispayed in full in site survey screen. Please suggest on a way to increase the display character count in the site survey or to make it a running text. Thank you.
Regards,
Madhan kumar G

Hi Leo,
Thanks for the suggestion. I looked at the Fluke OptiView XG Network Analysis Tablet. Looks very interesting, but looking at the cost of the Tablet, I am pretty sure that my Employer will say NO.
Anyways, Can you recommend some vendor options (It will be really helpful, if you can share the Model information as well) for the list highlighted below.
1. AP Tripod (Reaches 3 meters max) - Need recommendation on AP Telescopic Tripod which should be portable to carry in the Peli Case.
2. Distance measuring tool - Need recommendation on this.
3. Laptop harness - I did some research and found Connect-A-Desk Laptop Harness, which I am planning to purchase
Also, I need your inputs in choosing Antennas for Site-Survey Kit (I am looking at must to have options for the Kit).
Thanks,
CJ

7920 Wireless Phone cant look up Corporate Directory!!!

Similar Messages

Maybe you are looking for