7945 can't delete ITL as More button non-responsive (maybe CSCti99770)

CSCti99770 What is the fix for this? I have some phones I can't delete the ITL on when I walk up to them.
I have a 7945 SCCP 9.1.1SR1S that I can’t press the More button in the ITL (it shows unlocked) to delete the ITL. Is the above my bug? What is the fix? It shows insufficient permissions in Bug Tooklit.
We hit CSCtn50405 CUCM DRF Backup does not backup certificates with a same version hardware replacement.
This shows that a Factory Reset doesn't delete the ITL.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/7965g_7945g/6_1_3/english/administration/guide/7965_613_AG/7965trb.html#wp1087544
Video Demo of Problem
https://www.youtube.com/watch?v=LRmVNPqLGtw

It appears the button was broken on the phone. Customer is going to RMA phone.

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7945 can't delete ITL as More button non-responsive (maybe CSCti99770)

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