7960 IP Phone Reconfiguring

We have eight district locations with approximately five users in each location with 7960 IP phones. A few weeks ago at two of these locations the phones began reconfiguring without any known cause. To resolve this problem the users must disconnect and reconnect the phones. These phones are connacted via a 1760 router via VPN.

Try Bug - CSCea79644

Similar Messages

Factory Reset - 7960 Series Phone

Hello. I've got a frustrating issue here. I just purchased a 7960 IP Phone and would like to perform a factory reset on the unit. I have followed the directions in the following article but my phone doesn't respond as it should.
http://www.cisco.com/warp/public/788/AVVID/7960_default.html
When I power up the unit and hold down the # key, I never see the message stating that a factory reset initiated or similar. The current load is different from what I use and need to get it to reload.
Please help! Thanks in advance.
Brian

When I power my phone on, it boots up normally like the rest of my phones but it has some old POS3 load on it and I am unable to provision it manually. I believe it has a SKINNY load on it currently and I would like to upgrade it to a SIP load. I have all the correct binaries and have done this many times previously by just doing a factory reset and putting the right files in my TFTP directory.
But when I power the phone on while holding #, it lights up headset steady for a fews seconds, then mute steady for a few seconds, then the speaker button, then it goes into normal boot.
I believe at this point, it should flash all three buttons and I can then enter 123456789*0# to reset. But it never gets that far.
BTW, I have verified that the # button does in fact work.
I wish there was I way I could open up the phone and change a jumper to manually force a reset or something. Kind of like what you can do on a motherboard for a BIOS reset.
Brian

7940 and 7960 IP Phone speaker issue

While on a call using the handset, if I raise the volume level up to maximum, you can hear the conversation coming through the built in speaker, as well as the handset.
Anyone know of a fix to this?
Thanks
Christopher

I just found this Bug: CSCsz35375.
Original 7960 and 7961 phones had same hardwiring for handset and headset, that's why is not possible to mute only one of them. 7942 and 7962 models have a different hardwiring for headset and handset, but you can go and disable the "headset/handset monitor mode" on the device settings. All is reported in the Bug.

Cisco 7960 IP Phone Dropping Random Digits

We have several 7960's that drop random digits while dialing. You hear th tone but the digits doesn't register on the phone. You end up having to start dialing over again.

Cisco found bug in software. Ver7 is suppose to take care of it.

Cisco ip phone 7960 cannot connect to call manager express

The 7960 ip phone seems not to connect to the call manager express
router and i have already put the firmware and configured the tftp
server,the rest of the phones the 7911`s are all working ok,i have tried
to reset the phone but it doesnt respond to the # key so as to reset to
factory defaults.
I have tried all the options of resetting it but to no avail.
could someone give me some techie tips on this ? could it be a hardware issue ?? please assist.

Go to the phone and check if the TFTP server is correct (should be the CME IP address). Also check the DHCP address.
Resetting 7900 Series IP Phones to Factory Defaults:
http://www.cisco.com/en/US/products/hw/phones/ps379/products_tech_note09186a00800941bb.shtml
Check the bug:
CSCed93627: Not able to reset 7970 back to factory defaults

How to load firmware maualy into 7960 Phone

All,
First of all , forgive my silly question.
Is there any way to load the firmware unzipped file(cmterm-7940-7960-sccp.8-0-8.zip) into a 7960 IP Phone without having to access to a CCM or TFTP server? An alternative Cisco CallManager is not available to run the executable installer program and the IP phone is MGCP and need to load SCCP firware into it.
Thnaks a lot in advance .
Regards,
Maddox

Wow
Now i need a points for this please rate.
Ok i will explain you this how it works
First you will be require xml file while u have to get it when u make router as a CME server.
Just configure router as a CME server by telephony-service setup do any configuration once done to the last step it will create a xml file copy that xml file to one folder and open the same.
Now go to CCM server and check CCM is using which load through device default load
Then download the same load from Cisco.com and copy on the same folder where you have kept the xml.txt file open that xml.txt into notepad and try searching the phone model number e.g 7960 once u will find that u will see the load information which is there by default just change the load information parameter to yr load without .load extension
and save it
Now on yr ip phone point to yr LP tftp where that u have kept yr folder with xml.txt & firmware.
It will work without have yr Cisco Call Manager it will update the same firmware image.
If someone have a problem please mail me
I will help
THks in advance.

May I use c2620 as a CCM for 7960 SCCP ip phone ?

Hi, All.
I have a question. I want to know that may I configure 2620 router as a CallManager . Because there are two 7960 Ip phones we have . I want to
test voice quality between link without CCM system and wish can use SCCP
on these two 7960 Ip Phones .
Because my customer ask me to show a performance on stand along IP phone .
Can you help me ?
Thanks .

What you need is the IOS telephony service feature, also known as ITS. It is used for small deployments, upto 48 phones and can act as a "call manager" in such scenarios.
The advantage is you can use the ITS gateway as an existing gateway in your network. Please take a look at
http://www.cisco.com/en/US/products/sw/iosswrel/ps5012/products_feature_guide_book09186a00801812e4.html
for the latest version of ITS.

Losing network connection (phone, text, data)

For the past couple of weeks I have had problems losing my network connection affecting phone calls, text messages and data access. The problems seem to be occurring more frequently, and have not been able to identify a consistent pattern yet.
Phone: On 2-3 occasions recently, I have had calls dropped. I see that I have no [phone] network connection. In each case I've been in a location where I frequently make calls. Twice this was while on a major freeway in the SF Bay Area. In each case I do get a signal back, but it takes several minutes until I re-acquire a signal.
Text: On multiple occasions (3-4 in the past week), I have tried to send text messages from my office (in San Jose), where I have not had problems in the past. After waiting for several minutes to re-acquire a signal, I re-booted my phone and my text messages were sent as soon as the phone re-booted. Note: changing the phone to airplane mode and then off, did not resolve the problem.
Data: On multiple occasions (8-10 times in the past couple of weeks), I noticed that my phone shows "4G", but no arrows and I have no data access (i.e. no access via web browser, can't use any email apps, can't use any apps that use data access). Once I lose the data connection, it never re-acquires the network even after moving and/or waiting in excess of an hour. The only way to re-acquire data is to re-boot my phone.
This seem to have started 2-3 weeks ago, but definitely getting worse over the past week - very, very frustrating!
Using Samsung S4, running Android 4.4.2. I don't recall installing any new apps or new O/S versions in the past couple of weeks, though many updates auto-installed.

I tried removing/replace the Sim card. Still have the problem.
I got really frustrated with this and after spending over an hour on the phone with technical support and then with Assurion, I got them to replace my phone, with a replacement S4.   Spent another couple of hours getting my phone reconfigured, including having to spend another half an hour on the phone with technical support because the new phone wasn’t activating on the network.   And, still have the same problem on two consecutive days where the phone hangs when I try to make a call at the end of the day. (Though I had been able to make a couple of calls during the day).
So:
·         It fails in safe mode
·         It fails if I set the network to LTE/CDMA rather than Global
·         It fails after re-seating the Sim card
·         It fails with a replacement device
What’s going on? How do I fix this?

802.1x and 7960's

Hello there,
I am having an issue with 7960/7940 phones and their connected pcs authenticating with 802.1x. I read a post that an individual had in 2009 but it doesn't quite describe the situation I'm having and cannot figure out. I know that the 7940 and 7960 phones have to be at version 8.1(1) in order to work with 802.1x; our phones are running at version 8.1(SR2) so, according to Cisco, they should work. The problem I'm having is that the port on the switch gets thrown into an err disabled state. Once I bounce the port, the phone will authenticate but the associated pc will not, even though both the phone and the pc are configured correctly in the NPS server and in AD. If I force the pc to authenticate to the user vlan, the pc will authenticate but the phone will not. Each device will authenticate independently if they are separated on the network.
The only way I can avoid this situation is if I put on the switch the following band-aid: errdisable recovery cause security-violation or I remove 802.x completely. I tried putting the errdisable recovery command on a bunch of switches and that caused the trunk ports and the ports that wanted to go into errdisable mode to start flapping and almost brought down the network soooo, I took it off.
The switches we use are 3750Gs or 3750V2s running ipservicesk9 images. I'm attaching the configurations we use.
I appreciate any insight into this maddening problem that just won't go away.
I should also note that it is not ALL of our 7940/7960 phones that do this.
Thanks,
Kiley
interface FastEthernetx/x/x
switchport access vlan 666
switchport mode access
switchport voice vlan 667
authentication event fail retry 1 action authorize vlan 666
authentication event server dead action authorize vlan 666
authentication event no-response action authorize vlan 666
authentication host-mode multi-domain
authentication order mab dot1x
authentication priority mab dot1x
authentication port-control auto
authentication periodic
mab
dot1x pae authenticator
spanning-tree portfast
spanning-tree bpdufilter enable
spanning-tree bpduguard enable
end
show mac address-table int fax/x/x
          Mac Address Table
Vlan    Mac Address       Type        Ports
xx    xxxx.xxxx.e9f1    STATIC      Fax/x/x --> phone
666    xxxx.xxxx.2681    DYNAMIC     Drop --> pc

Leo,
the IOS is: 15.0(2)SE2. This particular user is on a 3750V2-48PS
#sho mac address-table int fax/x/x
Mac Address Table
Vlan      Mac Address                Type     Ports
90         xxxx.xxxx.a712             STATIC x/x/x
#sh authentication sessions int x/x/x
Interface: x/x/x
MAC Address: xxxx.xxxx.0727
IP Address: Unknown
User-Name: xxxxxxxx0727
Status: Running
Domain: UNKNOWN
Security Policy: Should Secure
Security Status: Unsecure
Oper host mode: multi-domain
Oper control dir: both
Session timeout: N/A
Idle timeout: N/A
Common Session ID: 0000000000000C9E982BA216
Acct Session ID: 0x00005E48
Handle: 0x84000C9F
Runnable methods list:
Method State
mab Failed over
dot1x Running
Interface: x/x/x
MAC Address: xxxx.xxxx.a712
IP Address: Unknown
User-Name: xxxxxxxxa712
Status: Authz Success
Domain: DATA
Security Policy: Should Secure
Security Status: Unsecure
Oper host mode: multi-domain
Oper control dir: both
Authorized By: Authentication Server
Vlan Policy: 90
Session timeout: 3600s (local), Remaining: 3571s
Timeout action: Reauthenticate
Idle timeout: N/A
Common Session ID: 0000000000000C9F982BB8FD
Acct Session ID: 0x00005E49
Handle: 0xD4000CA0
Runnable methods list:
Method State
mab Authc Success
dot1x Not run
#show mac address-table int x/x/x
          Mac Address Table
Vlan    Mac Address       Type        Ports
90    xxxx.xxxx.a712    STATIC      x/x/x – phone; should be in different vlan
90    xxxx.xxxx.0727    DYNAMIC     Drop – pc; is in correct vlan
Total Mac Addresses for this criterion: 2

SIP 7960 to non-Cisco Switch

Does anyone know if a 7960 (SIP) phone can connect to a non-Cisco switch and separate the Voice traffic from the access port traffic?
I tried connecting a 7960 to a baystack 450T, configuring the switchport as a "tagged trunk", and then changing the Admin Vlan ID on the phone to the desired voice vlan. It looks as though the switch wants the access port traffic to be tagged as well.
Any help would be greatly appreciated!
Thanks,
Darin

Hi !
You need to configure a 802.1q trunk on your non-cisco switch. The 802.1q native vlan should be the one the PC is in. The voice vlan will be tagged.
Configure all parameters (like voice-vlan-id etc) on the phone manually (obviously CDP does not work). I have done it and it works fine (but i never tried on the switch you mentioned).
Inline Power will also not work because the 7960 is not 802.3af compliant (yet).
Mike

How to upgrade cisco 7940 ip phones

hi
i have cisco 2801 autocom with 7940 ip phones.
i wish top upgrade to the latest version but don't really know how i can do it.
please ask everything you need to know to solve the problem.
thanks a lot
reply to :
[email protected]

Do you mean upgrade the phone load? If yes, then try upgradign to the latest phone load that is 8.0.4 SR2 that can be found in the following link:
http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser
cmterm-7940-7960-sccp.8-0-4.exe
7940/7960 IP Phone load - Compatible CCM Versions: 3.3, 4.0, 4.1, 4.2
The installation instructions are in the Readme file in the same link:
When using Cisco CallManager Release 5.0 or later
For Cisco CallManager 5.0, you must do all software installations and upgrades by using the Software Upgrades menu options. The system can upload and process only software that Cisco Systems approved. You cannot install or use third-party or Windows-based software applications that you may have been using with a previous version of Cisco CallManager with Cisco CallManager 5.0.
Using your web browser, login to the Cisco IPT Platform Administration web page
Under the Software Upgrades menu, select Install/Upgrade.
Fill in the appropriate values in the Software Location section for the file you downloaded above, and click Next.
In the Available Software drop-down box, select the file you downloaded above, and click Next.
After validating the MD5 has the correct value, click Next.
In the Warning box, verify you have selected the correct firmware, then click Install.
Check that you received a Success message.
When Using Cisco CallManager earlier than Release 5.0
Login to the console of the CallManager Server where you downloaded the installer.
Note the location where you saved the downloaded file.
Double-click the file to start the installation.
In the Welcome window, click Next.
In the License Agreement window, click Yes.
If a Read Only File Detected window pops up, click Yes.
After the installation finishes, click OK.
Reset all corresponding devices.
Cisco IP Phone Model 7940/7960 Alternate Firmware format
The Cisco IP Phone Model 7940/7960 Firmware version 8.0(4) is also supplied in a zip file, as an alternative in case a Cisco CallManager is not available to run the executable installer program. The name of this file is cmterm-7940-7960-sccp.8-0-4.zip.
After unzipping the firmware files, they should be manually copied to the appropriate directory on the TFTP server.

CP-7910 Phones Logging Input Errors on my 3524PWR

I have been seeing many input errors on the fastethernet interfaces of my WS-C3524PWR-XL-EN switches that have a CP-7910 IP phone connected to them. The 3524PWR switches are running the following IOS revision: c3500XL-c3h2s-mz.120-5.WC17.bin
This problem is only occurring with the 7910 series phones. The 7940 & 7960 IP phones on theses switches are not logging any input errors.
Has anybody seen this occur in their network? Is there a solution for the problem?

Hi Ryan,
I'm pretty sure we used to get alot of errors with the 7910 as well. If I remember correctly we had to hard code the port for 10/half.
Hope this helps!
Rob

Cisco 7960

i have a cisco 7960 ip phone attached to my network aboard a naval ship. it is registered to a cisco call manager located at camp pendleton. i put in all the configurations verifed then with know working phones aboard another ship. all the settings match aside from the network related configs. the phone will go throught the configuration process and will give an error "tftp retry: sep with the mac" i created an access-list allowing all traffic from the call manager into the network. i have tried more then 1 phone with more then 1 cable on more then 1 port. there is a configuration or something i am missing that is causing the tftp retry error. any inside would be helpfull.
Semper Fidelis

Usually, the phone doesn't get an image file if the server is not reachable. Or the CCM does not have the image that the phone is requesting. My first step would be to ensure that the CCM is reachable from the network. I'm sure a few other things would be broken if that were the case. And if you have remote access to the CCM you can confirm the server has the correct image file.
If all else fails thereafter, a confirmation of the DHCP server is needed. And/or you may need to download the image file from Cisco again for the 7960 phones.

Issue defining DN 7965 because using 7965 SD Phone button template on Cisco 7965 VoIP phones

I am having issue with assigning DN7965 to a phone device. Error message indicates that 7965 is already associated and in use. We have associated phone template 7965SD because most our phones are CISCO 7965. Is there a way to overcome this issue ?

Hello, All!
I have continued testing this in my lab and have come up with the following results.
When setting up a new device, TAPS will generate an error if the DN is already in existence across multiple devices.
If replacing a device, you must use the same model device or else TAPS will generate an error.
Unfortunately, based on the above rules, I was unable to utilize TAPS for bulk upgrade of user devices from 7960 model phones to 7965 model phones. However, I have come up with an alternate solution.
Note: This solution would only need to be used in a scenario where you do not want to assign a MAC address before physically deploying the equipment. The below solution provides the flexibility of creating the phone configurations prior to deploying the equipment without having to have all hardware specifically assigned to a user/DN.
Bulk Update Cisco Phones without MAC Addresses
Bulk Admin > Phone > Export Phones > Specific Details (Pull relevant information, DN(s), Description, Owner User ID, CSS, so on…)
Download the file, change to csv, open in Excel
Clear contents of “Device Name” field. Parse through and update other fields if needed.
Save a copy as CSV, upload to CUCM as Insert Phones > Specific Details
In CUCM, create a Phone Template for import
Bulk Admin > Phone > Insert Phones > Choose File > Choose Phone Template > **Important** Select Create Dummy MAC
Run Job
Once job is completed, all 7965 devices will be created with a BAT prefix and dummy MAC address, check Device > Phone to confirm
…When ready to activate
Device > Phone > Search by DN for BAT device
Open device, change MAC address to new 7965 hardware, check “Is Active”
Click Save.
Plug-in 7965 device to network. When the phone comes online and gets past firmware it will pull newly generated SEP config with user ext.
I hope this helps. I appreciate the communities continued assistance.

Cisco 7960 is not booting with PoE port

Hi,
I have Cisco 7960 ip phone, i have connected that in a PoE port, the phone doesn't boot, so what i use to do is, i use a power adaptor, then the ip phone bootz after the ip phone is booted completely, i remove the power adaptor, the ip phone functionz normally, this practice i am doing it when ever i switch OFF & switch ON the ip phone. I also tried connecting to the existing working IP phonez which doesn't even require a power adaptor for booting. those phones works perfectly, i tired replacing with this ip phone on that, the problem is same.

Actually the reason is that the 7960 is a pre-standard PoE phone, so called cisco PoE.
As fa as I'm aware, the 3com switch doesn't supports cisco PoE.

7960 IP Phone Reconfiguring

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