7960 stopped printing in color

Replaced cartridges, ran test, calibrated printer all seems to be working fine but when I try to print in color, prints black only. I have tried everything... any suggestions. Thank you, Sara

Hi
You did not mention if when you ran the test and calibrated the printer that the colour part of the print was OK.
If it was not then maybe take a look at the colour cartridges and just confirm that the tape has been completely removed from the head of the cartridge. Over the years I have done this several times.
Please see pg 18 of the user guide
http://h10032.www1.hp.com/ctg/Manual/bpy21338.pdf
You might also try the cleaning process outlined in this link.
http://h30434.www3.hp.com/t5/Other-printing-questions/black-ink-not-working/m-p/446483/highlight/tru...
Scroll down to the bottom of the page where it talks about the process for 7960 printers.
Hope thatthis helps.
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

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(128,128,255)
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(128,255,128)
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(255,128,128)
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Photoshop RGB
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1
(198,198,198)
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2
(255,128,255)
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(128,128,128)
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(0,255,255)
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(255,0,255)
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(255,255,198)
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(255,255,255)
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(255,0,0)
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(0,255,0)
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(0,0,255)
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(128,128,255)
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(128,255,128)
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(255,128,128)
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(198,198,198)
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(255,128,255)
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(128,255,255)
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(128,128,128)
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(0,255,255)
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(255,0,255)
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(255,255,198)
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(255,255,255)
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(0,255,0)
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(0,0,255)
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(128,128,255)
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(255,128,128)
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Did I miss something in the Lightroom print section?
Message was edited by: David Nestico. Rather than just posing a list of numbers, I summarized what I thought was important. All data is there in case someone smarter than me can make more sense of it :)

I thought my problem could be Lightroom is in ProphotoRGB color space, and my printer is Adobe1998 color space. To test this, I changed the color space of my patches from prophoto to AdobeRGB. I checked my colors in Photoshop, and made them match the RGB number I specified. It was interesting to note that (128,128,255) had a noticeable shift to purple. the other colors shifted slightly. Now I printed the test page with Lightroom managing color and the printer managing color. Both images came out similar.
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Printer has stopped printing in black, HP Printer Photosmart 5514

My printer suddenly stopped printing in black. We have two computers networked wirelessly, and from my husband's computer there are no problems. From my computer I can print other colors, but not black. Test prints print in colors but not black. I have tried uninstalling software, reinstalling, and reconfiguring for wireless without success. Reinstallation seems to have gone OK but problem is not resolved. I have also tried to connect via a USB port, but no success here either. I turned off the firewall for the last installation but this did not help either.
Printer: HP Photosmart 5514
OS: Windows 7
No error message just blank pages
No system changes made
This question was solved.
View Solution.

Start by following the troubleshooting steps in this document, especially check the vent as shown in step three of Solution Six.
I suspect when you print the test page in Solution Six there will be no black ink on the page. Most likely the computer you have that appears to print in black has its media settings set to photo paper, which would use the color inks to print black.
If the printer is in warranty I would suggest you Contact HP for replacement.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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7960 stopped printing in color

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