7961GE Hunt Group ringing name

Our shop has been exclusively 7961Gs for 7 years now. We recently purchased some 7961GEs and are noticing that when a phone is part of a Hunt Group, the Hunt Group no longer displays on the inbound call. On the 7961Gs it would say the From: <Caller> For: <Hunt Group> .
Our Help Desk personnel love the 1Gbit speed, but hate not knowing if the incoming call is for them or the Help Desk.
Any help is much appreciated!!
Thank you,
--Whammer

Hi Whammer,
I'm guessing the new 7961GE's are running a pre - 9.0 firmware;
It sounds like this bug
CSCth95017 - Configurable parameter on how callingparty is displayed for hunt groups.
Description
Symptom:
As of phone load 9.x and higher, calls to a hunt pilot show the following format for the calling party on the ringing phone.
From 'Calling Party Name' for 'hunt pilot DN'
i.e. From John Doe for XXXX
The previous format was
From 'Calling Party Name' ('Calling Party Number')
i.e. From John Doe (XXX-XXX-XXXX)
Need a configurable parameter to change the format to the previous format if the customer desires.
Conditions:
Occurs on phone loads 9.0(x) and above.
Workaround:
Downgrade to 8.4.x
Details
1st Found-in:                          (1)
8.6(2)
More
Less
Status:
Fixed
Last Modified:
Mar 11,2012
Known Affected Versions:
More
Less
Fixed-in:                          (3)
9.0(0.98000.74), 9.0(0.98000.21), 8.6(2.21023.1)
More
Less
Product:
Cisco Unified Communications Manager (CallManager)
Platform:
Dependent
Severity:
2 - severe
Customer Reported:                          (26)
Cheers!
Rob

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Hunt Group Rings Fast Busy After First Member

I created a Hunt Group per Cisco documentation that included Line Group, Hunt List and Hunt Pilot. The Line Group is setup with RNA Reversion Timeout at 5, Distribution Algorithm - Top Down, Hunt Options all set to - Try next member, but do not go to next group. I have 4 extensions in the Line Group Members list.
The issue I am having is that if I call the pilot number, the first extension in the Line Group Members list rings three times then goes to fast busy and never gets to the second line in the Line Group Members list.
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Hi Wes.
This is the normal behaviour of a line group.
A workaround you can use is create another Line Group with the same extensions and the same selection order, another Hunt List and a new pilot.
Than you can use CFW no answer from one pilot to the other so that you can reiterate the hunting between line groups
HTH
Regards
Carlo
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Hunt Group phones ring but caller gets silence

Hi,
Have a problem where a call ends up hitting a Hunt group pilot number and the phones in the hunt group ring as expected but the caller only gets silence until the call is answered ? If I call the pilot number direct it works fine.. Weird.
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Matt.

Have a problem where a call ends up hitting a Hunt group pilot number and the phones in the hunt group ring as expected but the caller only gets silence until the call is answered ?
If I call the pilot number direct it works fine.. Weird...
You mean the call first hit other number like another DN then CF to the PP (Pilot Point) it doesnt work? Calling from PSTN or internally?
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I have a broadcast huntgroup built that has 4 phones assigned to it. It has been working for a while now, but today all of the sudden only the first phone in the hunt group rings. I have verified that the line group is still set as a broadcast group and that all 4 phones are in the group too.

You minght want to reset the Hunt List and see if that help.
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Hunt Groups and Voicemail

Was not sure if this was the right group to post these questions. I believe that these will be super easy for this group, and I want to double check my thinking against you guys. So, here they are.
If we elect to use a BROADCAST type of hunt group in some of our departments (all phones in the hunt group ring simultaneously when a call is directed to the group) and then direct that call to a DEPARTMENTAL VOICE MAIL BOX in a BNA condition:
1. Can the call ring with a unique ring that those in the hunt group can identify as different from a call that is directed specifically to their personal extension?
2. If the call to the hunt group ends up in the departmental HUNT GROUP VOICE MAIL BOX, will all phones in the hunt group receive notification that a message exists in the GROUP voice mail box?
3. If yes to 2 above, when any one individual in the group dials in to the group box and listens to the message, are all message waiting indicators subsequently turned off and does the person who responded to the message then become the owner of the message in his personal mail box?
Additional questions not related to hunt groups:
4. Do internal station to station calls ring with a special tone that differentiates them from external inbound calls?

Brian,
1. There is not a distintive ring option in CM. You could create a 2nd line on your user's phones and add those lines to the hunt. From there the user can select a different ring for the line (this is a local phone option for ring).
2. Setup alternate MWI on the group vmail box. Alternate I believe has a limit of 9. If you have more users than that then create a DN on each of their phones with the same # of the voicemail box. If that number is the original vmail pilot that is a CTI or other device then you wont be able to do that but you could create another DN and use a translation and the Multiple Tenant MWI option in CM service. Reply back if you need more detail.
3. MWI is turned off. The message stays in the group mailbox, there is no forwarding unless the user manually forwards it.
4. Not by default and I don't believe you have that option but not totally sure.
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Thanks
Fred

Hunt group in CUCDM is ringing first extension in list when set to broadcast?

I'm working with CUCDM 8.1.3+er1.
We have a Hunt Group setup that rings 4 extensions through broadcast. Each of these 4 users have each others line appearances on their phones too.
Hunt Group example:
0 - User1
1 - User2
2 - User3
3 - User4
Problem is, when the hunt group is called the call will show up under User1 (or whoever is first on the list) and not actually everyone's line. I can change the order and the hunt group call will then ring only their line instead of broadcasting it out to the 4 users at the same time.
Is this a bug or a limitation on the platform? Where we cannot have users with line appearances of other users in the same hunt group...

Hi
This configuration sounds odd - why do you need a broadcast hunt group when a call to any extension will ring all the phones anyway due to the shared lines?
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Extension not ringing in hunt group

Callmanager 8 environment (2 subs, 1 pub). There are four extensions in a hunt group and one of them stopped ringing today when you dial the hunt pilot. No recent changes to CUCM were made prior to this occurring.
I have tried the following:
1) Removed the extension from line group, reset hunt list, added it back to the hunt list and reset hunt list again.
2) Had the user unplug his phone and plug it back in to force a restart.
3) Remote-reset the phone from CUCM
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5) Deleted the phone from CUCM and reprogrammed it then reset the hunt list
6) Replaced the phone with a brand new phone and reset the hunt list
I can direct dial the phone extension and if someone forwards their phone to this extension it rings as well. Any ideas would be appreciated.
Thanks
Matt

All,
I just got confirmation that the hunt group is now working. Although I cannot say for sure which changes actually fixed the problem it was some combination of the following:
1) Removed unassociated Line 5 instance of the extension (found in Route Plan Report)
2) Restarted all 3 CUCM servers (per recommendation from a Cisco contractor we worked with last night)
3) Changed RNA settings from 25 to 10 seconds
4) Disabled forwarding of 2 other extensions in the line group
5) Unchecked the "logged into hunt group" box, reset the phone, applied the setting again, reset the phone again
Thank you for everyone's help, much appreciated.
Matt

How to enable HLog for B-ACD Hunt Group

We are using B-ACD for imcoming calls, the hunt group for BACD has 5 members. I want people to be able to login/logoff from this hunt group.
I have this working with the DND button, but then the phone doesn't ring when the extension is dailed directly. So it seems the alternative is using another feature/button called "Hlog".
I've added the HLog softkey but nothing happens when its pressed. I can't seem to find instructions on what else might need to be done to enable HLog.
Here is a bit of the related config info
ephone-template 16
softkeys idle Redial HLog Cfwdall Pickup Dnd Mobility
softkeys seized Cfwdall Endcall Redial Pickup Gpickup Callback
softkeys connected Trnsfer Endcall LiveRcd Hold Mobility
ephone-dn 15 dual-line
number 206
no-reg primary
label 206
description Kathy
name Kathy
call-forward busy 299
call-forward noan 299
timeout 10
ephone 6
device-security-mode none
video
mac-address 0021.1BFC.BF2B
ephone-template 16
max-calls-per-button 2
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type 524G
button 1:15
ephone-hunt 50 sequential
pilot A888
list 204, 205, 201, 206
timeout 8, 8, 8, 8
no-reg pilot
statistics collect
auto logout 3
description *** CCA BACD ***
display-logout All agents logged out

We still don't have Logging in and out of the BACD Hunt group working.
The #350 and *350 don't seem to work. On the phone when I dial them it connects for a second then disconnects, no feedback if it worked. But when I try calling our business number the phone still gets rung in the hunt group sequence. So the phone isn't getting logged out.
On some of the phones I can see the "HLog" button but when pressed it says "that key is not active here".

CSCth95017 - Configurable parameter on how callingparty is displayed for hunt groups.

Hello all,
The "fixed-in" versions for this bug are listed below;
Fixed in: (5)
9.0(0.98000.74),9.0(0.98000.21),8.6(4.98000.21)
8.6(2.21023.1),1.9(9.98000.16)
But the bug is related to firmware and the "fixed-in" versions look like CUCM versions;
Symptom:
As of phone load 9.x and higher, calls to a hunt pilot show the following format for the calling party on the ringing phone.
From 'Calling Party Name' for 'hunt pilot DN'
i.e. From John Doe for XXXX
The previous format was
From 'Calling Party Name' ('Calling Party Number')
i.e. From John Doe (XXX-XXX-XXXX)
Need a configurable parameter to change the format to the previous format if the customer desires.
Conditions:
Occurs on phone loads 9.0(x) and above.
Workaround:
Downgrade to 8.4.x
Can anyone clarify the "fixed-in" versions for this bug and where the versions are available for download.
Cheers!
Rob
"Always movin' ahead and never lookin' back" - Springsteen

Hi Rob, The original documentation highlighted this as a phone issue. You have a good eye to catch this. The ultimate resolution was committed on the server side. I updated the bug Release-note to include more information about the fix. You will see that in Bug Toolking and Bug Search Tool in 24-48 hours. Looks like it was necessary to change the information CUCM was sending out in order for the phones to leverage that information. Here is what I added to the bug: New Service Parameter : "Display Hunt Pilot Name or DN for Hunt Group Calls When Alerting" Default Value : True ? Default behavior will be new behavior from 8.x . For customers who want the previous behavior of 7.x will have to set this parameter to false after upgrade. Call Processing Fix from SCCP and SIP Side : - For Hunt Pilot calls, CUCM will not send Hunt Pilot URI to in outgoing INVITE when this service parameter is false but internally CUCM still treats this call as Hunt pilot call so that we do not break other features. - For Hunt Pilot calls, CUCM will send the HP URI to phone when this SP is true. For the versions above: 9.0(0.98000.74) - this is an internal nightly build (.98xxx.). this *may* get it included in 9.0(1) 9.0(0.98000.21) - this is an internal nightly build (.98xxx.). this *may* get it included in 9.0(1) 8.6(4.98000.21) - this is an internal nightly build (.98xxx.). this *may* get it included in 8.6(5) 8.6(2.21023.1) - this gets it fixed in 8.6(2) engineering special branch commonly referred to as es23. TAC can provide this to you. This *may* get it included in the next 8.6.2su that gets posted to Cisco.com. 1.9(9.98000.16) - this appears to be a typo. Regards, Wes

Hunt-group description on CME 4.0(3)

Hi all,
I set up a CME with release 12.4(4)XC4 with 3 hunt-group. See config:
ephone-hunt 1 sequential
pilot <omitted>
list 105, 104, 103, 102, 101
max-timeout 120
timeout 10, 10, 10, 10, 10
statistics collect
description PostOperatore
ephone-hunt 2 longest-idle
pilot <omitted>
list 102, 103
timeout 10, 10
statistics collect
description Numero_Verde
display-logout All LogOUT
ephone-hunt 10 longest-idle
pilot <omitted>
list 151, 152, 153, 154, 155, 156, 157
timeout 11, 11, 11, 11, 11, 11, 11
statistics collect
description Gruppo_SDH
You can see that in group 1 and 2 there are 2 ephone-dn (102 and 103).
I need that a description can be added to "phone displays" to provide hunt group information associated with ringing and answered calls.
for example: I call the pilot number of hunt-group 2, and the display of telephone with number 102 or 103 show, for example, the pilot telephone number.
In the command reference, this is documented with description command but it seems doesn't work. The telephone are 7912 and 7940.
Any idea?
thanks
Diego

Diego,
The description under ephone-hunt should only for documentation purpose. I think what you can possibly do here is to add two directory entries for each hunt pilot with the appropriate nmaes PostOperatore and Numero_Verde. Under telephony-service give the command "Service dnis dir-lookup". Based on the number the Original called party dialed, you should get a display name at the bottom of the LCD screen of a 7940 or 7960 showing the name of the original called number. I havent tested this with hunt groups. Just an idea. Let me know if that works by rating the posts.
PS: Make note of what changes you make, in case you need to revert back. Also take a back up of your old configs.

Hunt-group not working in telephony-service srst

Cisco IOS Software, 3800 Software (C3825-IPVOICEK9-M), Version 12.4(24)T5, RELEASE SOFTWARE (fc3)
ROM: System Bootstrap, Version 12.4(13r)T10, RELEASE SOFTWARE (fc1)
show telephony-service
CONFIG (Version=7.1)
=====================
Version 7.1
Cisco Unified Communications Manager Express
For on-line documentation please see:
http://www.cisco.com/en/US/products/sw/voicesw/ps4625/tsd_products_support_series_home.html
CUCM System version: 8.5.1.13900-5
Hi,
when the Call Manager fails and phones goes to telephony-service srst, phones get registered, can call out and receive calls. However when i try to ring the hunt group it fails with a beep sound. So i tried to create the hunt-group manually using the following commands, still no help. Could anyone please help on this issue.
dial-peer hunt 2
ephone-hunt 1 peer
pilot 8066700
list 8066721, 8066722
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ephone-hunt 3 peer
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list 8058609, 8058829
timeout 25, 25
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Thanks

Hi adcompto,
As you said based on the debugs, I can see that the number get translated(8058600) as below
Interface=0x67A07950, Interface Type=1, Destination=, Mode=0x0,
Call Params(Calling Number=,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
Called Number=8058600
then it is matching cucm dialpeer as below,
Apr 28 21:04:59.138: //705991/93F21854B47A/CCAPI/ccSaveDialpeerTag:
Outgoing Dial-peer=202
and finally getting disconnected with the cause code of 38(network out of order)
*Apr 28 21:05:02.142: //705994/93F21854B47A/CCAPI/cc_api_call_disconnected:
Cause Value=38, Interface=0x67A07950, Call Id=705994
do you know why it is hitting the cucm dialpeer instead ephonehunt? Also the all the numbers( 8066721, 8066722, 8058609, 8058829) in the hunt group are all registered and works fine, when I dial them directly. I will try your suggestion tomorrow by shutting down the cucm dialpeer and see how it works, in the meanwhile do you have any other suggestions.
Thanks for your help.
Barry

Hunt Group and Voice Mail - How?

Hello,
We are setting up a Hunt Group (Line Group, Hunt List, Hunt Pilot) for call distribution. We don?t want to use the Attendant console for this, we just want the calls distributed. We need to send some calls and broadcast them to different phones. We have it working but we have a need that if no one answers to send the call to voicemail.
The way we have it configured right now?
Line Group:
Broadcast Distribution
2 Lines ? Client Phone Lines
Hunt List:
Line Group Above
Hunt Pilot:
Number & Information Configured
Hunt List Above
What we planned on doing was to take and add a second line group with a single number that is forwarded to voicemail. Then in the hunt list, if no one answers the fist group, go to the second. The problem is, CTI Ports and CTI Route Points don?t seem to be able to be added to the Line Group.
Someone suggested that I add a ?fake? phone and forward the line to voicemail. I tried that and when I call that number it goes to voicemail but when I add it to the Line Group it rings fast busy when it rolls to it.
Any ideas?

I did understand you do not want the attendant console, which is why I said similar but using AC.
The key thing in my earlier reply is that the last member of my hunt group is another CTI routepoint with another DN which is the actual directory number I use in Unity as an alternate extension, but it might be that this does not work for you.
For your case it might be something like:
On the xisting CTI routepoint configure the forward no answer to VM (this works today, correct?)
Then add another CTI route point to your hunt list and configure that CTI route point with forward all to VM.
Then setup Unity with the DN for the first CTI route point and add the DN of the second CTI route point as an alternate extension.
That way I believe it will go to VM directly when no huntgroup members are available, and go to VM if no answer.
Again, this works for me, with the only difference my line group contains AC users and is not broadcast, but the principle would be the same I guess.
But I might be misunderstanding what you are trying to achieve. If so, I am sorry for misunderstanding ;-)
Thanks,
Leo

CUCM 8.6 - Call Forward All Doesn't Work With DN In Hunt Group

Hello,
I'm trying to make a hunt group that's sole purpose is to dial out to our Help Desk member's cell phone (on-call after hours). The idea is that we want the hunt group to broadcast the call to the on-call engineers. Whoever picks up first takes the call.
At least that's the idea now. They may want to change that to - ring primary on-call cell phone, if no answer ring secondary on-call engineer.
The target cell phones will change every week and I wanted to give the supervisor a means of changing the numbers through the ccmuser page.
I created two DNs and placed them in a hunt group, each with call forward all to a cell phone number.
It seems that the hunt group ignores the call forward all setting and that is by design (https://supportforums.cisco.com/document/9126/cisco-callmanager-call-forward-all-cfa-does-not-work-if-line-hunt-group).
Does anyone else have any suggestions on how to accomplish this?

That's correct, what you're seeing is WAD, this topic has been discussed plenty of times before, the only option you have is SNR

Setting up Hunt Group using an extension number instead of a pilot number

Hi Guys,
I would like to set up a hunt group. My question is can I use a real extension number assigned to a phone to be a pilot number instead of creating a new pilot number.
The requirements are if no one is answering a call to an extension 1000 (extension 1000 is assigned to a user) it should be forwarded to 1001, 1002, 1003 and back to 1000. I was thinking of using 1000 as pilot number. Is that possible ?
Thanks Guys

Hi Guys,
Thank you very much for your suggestions. Here is what I have done:
With Manish's solution the call forwarding works upto the third phone then it got disengaged. Looks like there is a timer I need to increase so that the call will not time out. Could you please let me know which timer I have to adjust. I have checked the max forwards hops and they are set to 15-20 so don't think this is an issue.
With regard to Jamie's solution, I have created a separate partition and assigned same DN 1000 to it. It works great when I call from inside. However when I call it from outside using the full E164 number the call goes to 1000 then it just go to the voicemail of 1000 if not answered. I have removed the settings under DN page so that it will not go to voicemail. After doing this the phone with extension 1000 keeps ringing until it times out. Not sure where the issue is here.
I have given a suggestion to my customer to use a new pilot number with hunt groups. I have tested this as well. When I call it from outside the call goes to all the five phones and it just keep going into circle until someone answered and that's what I want. But when I call DN 1000 from inside it goes to all the five phones and when I reaches to the last phone configured under the line group member the call then just dropped out. Is there a way to fix this so that when someone just dial the extension number from inside all the phones keep ringing in circle manner and did not drop until someone has answered it.
Thanks a lot guys.
Regards

CallerID not correct when calling a Hunt Group #

Not sure what happened, but when users called the 4357(Hunt Group) the caller id would show "Helpdesk and also the callers name and ext" on the caller ID of the users in the 4357 (Hunt Group List).
Now when users call the 4357 the caller id on the (Hunt Group) end just shows the "callers name and ext".
We like when it would show Helpdesk along with the user info because we know the person is actually calling the Helpdesk and not calling directly. For example, my boss knows to only pick up calls that come into the helpdesk when he is the only one here, but now he is picking them all up because it looks as though they are calling him directly.
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Hi Aaron,
I have made the changes you told o make and its working now.
Thanks.
Syed Kazi.

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