7975 user guide is not available
Hi,
We are running UCM 5.1.3 cluster.
We are not able to find 7975 IP Phone user Guide:(it shows http error)
https://x.x.x.x:8443/PhoneGuides/locales/en_us/PhoneOnlineGuide/7975/75sccp.pdf
Please let me know how to upload the user guide.
Regards,
Hi Steve,
Sure sounds like a bug to me. What CUCM Version are you running? There is a similar bug in 5.1(x) for 7941/7961 and other Locales.
CSCsi56192 Bug Details
FRA: ITA: DEU: User guide for 7941/7961 phones not found
Symptom:
German, French and Italian user guides for 7961/41 not downloadable from user web page.
getting following error:
HTTP status 404
The requested resource (/phoneguides/locales/de_de/phoneonlineguide/7961/6141sccp.pdf) is not available.
Conditions:
CCM 5.1.1 with following locale installed:
cm-locale-combined_network-5.1.1.0-1.cop
cm-locale-de_DE-5.1.1.0-1012.cop
cm-locale-fr_FR-5.1.1.0-1.cop
cm-locale-it_IT-5.1.1.0-1.cop
Workaround:
user can change the URL with following:
https://x.x.x.x/PhoneGuides/locales/fr_fr/7961/6141sccp.pdf
It will bring up the corresponding user guide for the language selected.
or you can use the online help guide from Cisco.com :
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
Status
Fixed
Severity
3 - moderate
Last Modified
Any Time
Product
Cisco Unified Communications Manager (CallManager)
Technology
1st Found-In
5.1(1)
Fixed-In
Release-Pending
Hope this helps!
Rob
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