7th gen nano not recognized by windows 8.1 as a drive OR itunes

When i plug in (USB) my 7th gen nano, my PC (Windows 8.1) doesn't recognize it as a drive (it pops up as a drive for about 2 seconds then goes away) and itunes says its detected but cant be identified properly. My 4th gen nano connects just fine.

Hello Quantum222,
Thank you for the details of the issue you are experiencing with your iPod nano (7th generation) and iTunes. I reommend reviewing the articles below for the issue you described:
iPod nano not appearing in iTunes
http://www.apple.com/support/ipodnano/assistant/itunes/
iPod not recognized in 'My Computer' and in iTunes for Windows
http://support.apple.com/kb/TS1369
Thank you for posting in the Apple Support Communities.
Best,
Sheila M.

Similar Messages

6th gen nano not recognized by windows 7 64 bit

My nano is not seen by my computer or Itunes. also when i download itunes there appear to be no drivers for mobile support. what am i doing wrong? I tried all the steps found on apple support and nothing works. My sync cable is brand new and all my usb ports work fine. help please.

Working solution on win 7 32 & 64 with driver lj1010serieshb-vista, did as follow:
connected printer, windows tried to auto install and failed, device was listed as unspecified.
googled for lj1010serieshb-vista(32/64).zip driver, downloaded from hp website, unzipped and extracted files.
Start > Run > PrintManagement.msc , then Print Servers > Localhost , right click on drivers > add driver > next > choose x86/x64 > next > have disk > browse to location of extracted
files, select hpc1015e.inf > ok > select hp laserjet 1010 hb > next > finish
Repeat above process and this time select select hp laserjet 1015 hb > next > finish , this step is needed as stated on previous post some files are missing on the 1010 driver and adding 1015 fixes the problem.
Now back to Devices and printers , right click on the unspecified device > troubleshoot > then will ask to search for driver, select "apply this fix" , it will find and install the correct driver from previous step > then will ask to set printer
as default, select "apply this fix" > then will ask if you want to share printer, select "skip this fix" if you don't want to share > close troubleshooter.
Now i have perfectly working printer, 'preferences' is working and not crashing win explorer and printer doesn't hung.
I guess you could first add the two drivers to your system before
connecting your printer and it would install perfectly but who would though this old printer would not work trough windows update.
thanks to the people who went by trial and error to find a working solution.

6th Gen Nano not recognized

6th Gen Nano not recognized by itunes 11.3

Hello Diablo6vct,
After reviewing your post, I have located an article that can help in this situation. It contains a number of troubleshooting steps and helpful advice concerning device recognition issues:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Symptoms
Your iPhone, iPad, or iPod touch may not appear under Devices in iTunes after you connect it to your Windows PC. Any of the following may also occur:
The device cannot be restored in iTunes.
An exclamation point, question mark, plug symbol, or "X" appears next to the device's entry in Device Manager.
During an update or restore, the device may no longer be recognized by iTunes.
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD

7th gen iPod Nano not recognized with Windows 8

I am running Win8 and am having trouble getting my 7th gen Nano to be recognized either as a device on my PC or in iTunes. Is the Nano compatible with Win8? I have worked thru many of the troubleshooting guides and Apple support pages. Have the most current version of iTunes and have stopped and restarted the Apple Mobile Device Service all to no avail. Any other suggestions?

Doublechecking. Have you also tried a complete uninstall of both iTunes and all the other related software components and then a reinstall? If not, try the instructions from the following document:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8

5th Gen Ipod not recognized by windows or itunes. Have tried it all. Any Ideas?

Hello everyone. I have a 5th generation Ipod I recently purchased that I'm having what seems to be an common issue. When I connect the ipod to my computer via USB, the Ipod is not recognized in windows or Itunes. Occasionally the Ipod will charge when connected but not always. Though this is the same for the old wire I used and the new one I purchased today. Even when shown charging the Ipod is not recognized and there is no noise that a device has been connected. I have tried the 4 R's (without Restore) which I can't do, chaninging the drive letter, disabling start up software,uninstalling and reinstalling all Apple Software. I have tried connecting to another computer and have gotten the same result. When I check the diagnostic screen on the ipod it shows that a usb cable is detected. I have upgraded all my driver software, disabled and reenabled them. I'm almost 3 hours from the nearest store so that it out of the question. I'm curious if anyone has any other ideas and will try anything you think might be the issue and fix. Thank you for time.

From my experience, the only way you're gonna get a PC afflicted with this disease to work with a 5th gen nano is to roll back to an earlier version of iTunes. Those affected have been exhausted by this ongoing issue. To update or not to update? And I always say never update unless you have to, and turn off all that auto update mess!
I have two core2duo lappies running 32b vista. My workflow dictates 32b fyi. One is acer aspire running itunes v 11.1 (.0.126), 5th gen nano was originally formatted and works just fine on this machine to this day. My other is the bigger badder lenovo thinkpad and the 5th gen will NOT mount using any version of itunes past 11.0 (.1.12) Windows mounts it just fine. itunes is not having it. no shirt no shoes no service.
I have both a 4th and 5th gen nano. The 4th gen works great on both machines, I even successfully tested it with the latest version (11.1.5) before subsequent deletion on the thinkpad! Weird huh? I think my next experiment might be to restore my 5th gen w/ a Mac and theeeeen plug it into PC itunez.
I'm at a loss on the thinkpad. Scanned for intruders. Cut the Lenovo bloat. Executed system and reg maintenance. Took down msconfig to a safe mode + itunes level to attempt to resolve possible sw conflicts but to no avail. NO NO NO. Every single dang port, every time on the thinkpad. Has me feeling like others might get the same treatment by the next itunes update. :|
So in summary for me:
5th gen nano and thinkpad are a NoGo on 11.1^ last working version for me = 11.0.1
5th gen nano is working on an acer aspire 11.1.0 but no way in the world am I updating
4th gen nano is kicking 5th gen nano's @zz so what would make me want to buy a new ipod?

6th gen nano not recognized by win7, nor itunes

i've been using my 6th gen nano for a few months now with no problems. suddenly today, i plugged it in and it wasn't recognized by windows and doesn't show up in itunes.
i keep getting errors stating the unknown device is not recognized. i've uninstalled and reinstalled drivers in the Device Manager. i've tried everything on this support page: http://support.apple.com/kb/TS1538. i've also uninstalled, reset, and reinstalled itunes...twice. i've also reset the 6th gen nano several times by holding down the - volume button and sleep button.
the weird thing is, when i plug in my 2nd gen shuffle, it's instantly recognized by win7 and itunes. same thing for my 1st gen nano (using the same cable and USB port).
itunes 10.1.1.4

Start with these articles and see if that gets you anywhere...
iPod is not recognized properly by computer when USB drivers are not installed properly or are out of date
http://docs.info.apple.com/article.html?artnum=305136
iTunes for Windows: iTunes 7 doesn't recognize iPod
http://docs.info.apple.com/article.html?artnum=304434
iPod missing in "My Computer" or in iTunes for Windows
http://docs.info.apple.com/article.html?artnum=61711
Also you might try forcing the iPod into disk mode first, then connecting it to your computer and see if that makes it show up in iTunes...
Putting iPod into Disk Mode
http://docs.info.apple.com/article.html?artnum=93651
Windows confuses iPod with network drive or hard drive and may keep iPod from mounting or songs may seem to disappear
http://support.apple.com/kb/TS1493
Cheers,
Patrick

5th gen ipod not recognized by windows, but old ipod min works fine.

my new ipod is not recognized by windows at all. my old ipod mini works fine. i even uninstalled everything and tried reinstalling the new ipod. after that didnt work, i plugged in my mini, and it reinstalled perfectly.
I also plugged my new 5th gen into another computer with itunes and it recognized it perfectly.
is there some sort of software conflict between the mini and other ipods? this is driving me insane.

Try Resetting Your iPod while it's connected to the computer.
Hold down the Menu and Select buttons until you see the Apple logo (or Menu & Play/Pause in older models).
This will often get it recognized. It may take several attempts.
Also See:
Your Windows PC doesn't recognize iPod
iPod does not appear in iTunes or on the desktop
iPod appears in Windows Explorer but does not appear in iTunes

Nano not recognized in windows 8.1

My Nano generation 7 is not recognized by Windows 8.1 PC. Troubleshooting guide does not list Windows 8 as a supported OS. ***?

Removing and reinstalling iTunes and other components (including the Apple Mobile Device Services) is actually step 12 in the article that is linked above. The article below also has more detailed instructions. If the issue persists, it wont hurt to go through the steps again in the article above thoroughly and in the order provided.
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
-Griff W.

How to reformat Ipod Nano 5th gen when not recognized by Windows or iTunes?

I've done all the steps on the site to correct this problem up until the reformatiing part except I tried to update the driver software but Windows says that it encounters an error when trying to install the new software.
So after going through the steps I noticed that the iPod I just bought was formatted for Mac. It says that in order for me to reformat, I have to restore my iPod in iTunes but since it isn't recognized my my computer or iTunes, I can't do it.
Suggestions anyone?

Hello there, HateKnuckle.
The following Knowledge Base article offers a pretty thorough step-by-step for troubleshooting your issue:
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/TS1369
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

2nd gen nano not recognized by XP or iTunes

Situation:
2nd gen nano with Nike+ will not appear in Device Manager nor charge. In essence, the XP pro computer does not see the nano at all. However, Nike+ still works, the nano still works in an iHome clock radio and it will beep when connected to a dock.
Troubleshooting:
* 5Rs attempted - however, since the PC Device Manager will not see the nano, I can't issue any restore commands.
* even with nano in disk mode, PC does not see it
* older first gen nano still works properly with same iTunes environment.
Has the USB on the newer nano gone bye-bye?

Start with these articles and see if that gets you anywhere...
iPod is not recognized properly by computer when USB drivers are not installed properly or are out of date
http://docs.info.apple.com/article.html?artnum=305136
iTunes for Windows: iTunes 7 doesn't recognize iPod
http://docs.info.apple.com/article.html?artnum=304434
iPod missing in "My Computer" or in iTunes for Windows
http://docs.info.apple.com/article.html?artnum=61711
Also you might try forcing the iPod into disk mode first, then connecting it to your computer and see if that makes it show up in iTunes...
Putting iPod into Disk Mode
http://docs.info.apple.com/article.html?artnum=93651
Windows confuses iPod with network drive or hard drive and may keep iPod from mounting or songs may seem to disappear
http://support.apple.com/kb/TS1493
Cheers,
Patrick

2nd gen nano not recognized by MBA / Lion 10.7.4 / iTunes 10.6.3

I have this 2nd gen nano (and a bunch of other ones) set to manage music manually. This particular device has worked fine while connected to MBP mid 2010 running SL and most recent iTunes.
But, this 2nd gen nano does not show up on the MacBook Air, mid-2011, running Lion 10.7.4, iTunes 10.6.3.
I have reset the nano. It plays fine, responds to setting changes properly and it does charge while plugged into either USB port of the MBA. The computer is plugged into wall juice, and the other USB port is not in use while I try to get the nano recognized.
Disk utility does not see it either.
This MBA is not the computer I usually sync this 2nd gen nano to since that machine (the MBP mid 2010) is out for repair.
i expected iTunes on this MBA to just mount the thing (since the iPod has the manual preference set, and is a Mac-formatted nano) and that it would then let me delete a few picks and drag a few newer tunes onto it.
The MBA, the nano and my out-for-repair MBP all have the same Apple ID associated with purchased music on the devices.
I rarely reload this nano and haven't actually changed its music since I put the MBP to Lion, so I am not sure if it's Lion, iTunes or the MBA that is the issue with this 2nd gen nano.
After the 2nd nano would not mount, I tried two other iPods, one is a 3rd gen nano and the other is a Classic.   Both of them connected fine and let me drag stuff onto them.
So it seems that either Lion 10.7.4 or iTunes 10.6.3 does not feel like recognizing the 2nd gen nano. Hope this can be fixed. That model nano is practically indestructible and there are still lots of them out there!

Update on the above:
I did some more research on this using assorted of my 2nd gen nanos and a couple 1st gen ones as well.
It's only the 2GB 2nd gen nanos MA477LL part number, that do not work with Lion / 10.7.4 / iTunes 10.6.3.
2nd gen MA477LL does not work, it's a 2GB model. I have two of these. Neither works.
2nd gen MA428LL works it is a 4GB model
2nd gen MA426LL works it is a 4GB model
1st gen MA352LL works - it's a 1st gen nano refurb (1GB)
1st gen MA350LL (1GB) - this is another 1st gen nano refurb, but one that's formatted for Windows (and had nothing on it when I connected it). For some reason it mounted fine in Mac iTunes environment and even let me drag an AAC track onto it. I was dumbfounded.   On the desktop, its sys info showed info like any FAT32 flashdrive but it did have an iPod nano icon on it.   I ejected it from iTunes and plugged in a pair of earbuds and hit play on the track. It plays fine.   Go figure! I rechecked the settings in the device. It does say Windows for the format. I feel like I'm in the Bermuda triangle. I might have to reformat it next time a Windows iTunes setup sees that nano though.
So bottom line here with the second gen nanos:    it's the 2GB model, the 2nd gen nanos with model MA477LL that do not work in Lion and iTunes 10.6.3 for whatever reason.   Both of my devices with that model number do work fine on an older MBA running Snow Leopard and iTunes 10.4.

7th generation nano not recognized but iphone 5 is recognized with the same cable.

I just received a 7th generation nano and it is not recognized on my computer. I used the lighting cable on my Iphone 5 and it detects it fine. It does not power up or respond to anything. Did I buy a dud or is there a way to detect it in Windows? Thanks.

There is no way to interact with the phone if the screen is not working.
Did you happen to have iCloud backup enabled? If so, you'll be able to restore from an iCloud backup and get at least some of your data back.
~Lyssa

Nano not recognized by windows

I have a black iPod Nano that will not be recognised by Windows. Every time I plug my iPod in, something pops up on my desktop saying 'USB Device Not Recognized'. I've tried absolutely everything.
Somebody else in my family also has an iPod Nano that works just fine, and has never malfunctioned.
Why is this such a common problem, and why can't anybody fix it?
Does Apple know what the problem really is or even how to fix it?
Are there any possible solutions or even suggestions?
Windows XP

Welcome to Apple Discussions.
Ah, what problems do you have, smhoug? The problem I described is common enough, I think, because the iPod nano does not come with the USB iPod AC charger, so when the iPod nano is completely discharged it will not be recognized when connected to a computer since it has no power. The solution for me is to recharge the nano using an iPod AC charger (both USB and the old Firewire charger which comes with older iPods will do).
For me, I have used 5 iPods (2G, 3G, 2 minis, nano) and I have no problems with any of them.

Nano not recognized by Windows - tried all of the forum hints

SOOOO frustrating.
After downloading the latest update, my 4gb nano is no longer recognized by Windows or Itunes. It does not show up in device manager or even as an 'unrecognized device' in Device Manager. My wifes Nano (identical) shows up immediately on the same computer. My nano is not recognized on her computer, so it is definitely something with the Ipod, not the computer(s).
I've tried putting into disk mode, and I've followed the instructions on the web page that mentioned using the HP USB formatting tool. No dice - the computer just doesn't think this thing is a USB device. It charges just fine, plays just fine, etc. I've put it through all the diagnostic mode tests, and still nothing.
I really hate to pay some enormous fee to fix what was obviously some bug in the update.
Anyone have any other ideas ? I've reset the nano to factory defaults, etc. Is there a way to 'wipe it clean' when any computer doesn't recognize it ?
Thanks !

OK I had this issue found answer on another discussion topic. You have to reformat your iPOD drive to FAT32 using your computer and then use the updater to restore.
Here is what I did and it worked:
1. Connect your iPOD and put into disk mode (hold down menu and select until apple logo appears, then immediately hold down select and play/pause until iPOD enters disk mode)
2. Find out what drive your iPOD is on by looking in My Computer (e.g. E:, G: or I:)
3. Go to start menu --> run
4. Enter cmd and select'OK'
5. Black dos box comes up
6. type "format I: /FS:FAT32 /Q (enter)"
(I: is the drive name - change to your drive if different)
7. type enter when it asks for the disk.
8. Leave disk label blank. (just hit enter when prompted)
9. After finish formatting use system tray to safely remove hardware from the drive.
10. Restart computer
11. Launch ipod updater
12. connect ipod
13. After recognizes iPOD - select restore
14. Let it complete restore successful - iPod may still show the do not disconnect
15. Disconnect ipod (again using system tray)
16. Restart computer
17. Launch iTunes
18. Connect iPOD should be recognized by iTUNES (FINALLY!!)
If not try uninstalling and reinstalling iTunes - then connect iPOD
ABOVE worked for me. I had to do for two nanos after the updater caused them to crap out.

7th generation nano not recognized by computer or iTunes

iTunes not recognicing my new NANO 7th Generation in the Device list in iTunes

diagnostic shows....
**** Device Connectivity Tests ****
iPodService 11.3.1.2 (x64) is currently running.
iTunesHelper 11.3.1.2 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPod nano (4th Generation) running firmware version 1.0.4
Serial Number: Y(I removed info)
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
it looks like everything is fine, except it can't find the ipod... why?
when I plug in a thumb drive, it recognizes that, why not the ipod?

7th gen nano not recognized by windows 8.1 as a drive OR itunes

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