8.1.1.11 upgrade issue after IRM

Question

Hi ,
After upgrading to Siebel 8.1.1.11 (Open UI) from 8.1.1.7, I'm facing below issue after login in Open UI application, but not able to reproduce in Non Open UI (Activex). I'm able to log into the application, but I see welcome message is not appearing the Open UI screen, it throws below error .
Error : "why can't i see this applet open ui cannot display this type of applet" .
Any Suggestions to debug this issue ?
Thanks

Answer 1

RNagaraj,
The reason you are seeing that issue is because there are 5 tables in the database, which would be pointing to some important files for OpenUI. Sometimes, IRM does not load these 5 tables with required data. This is a part of the upgrade, and please ensure you follow the below steps to resolve your issue:
This is to be checked after completing IRM:
Query on the DB for the below 5 tables to check the number of records they hold. As per Oracle, the expected results are as shown below:
SQL Query with the expected results:
select * from SiebelDB.dbo.S_UI_EXPR -- 86 Rows expected
select * from SiebelDB.dbo.S_UI_FILE -- 131 Rows expected
select * from SiebelDB.dbo.S_UI_OBJ_EXPR -- 257 Rows expected
select * from SiebelDB.dbo.S_UI_OBJECT -- 167 Rows expected
select * from SiebelDB.dbo.S_UI_OBJ_EXP_FL -- 532 Rows expected
Let us know what is the record count of the above tables?
Regds,
Ashwin