8 years of loyal customer, today is the first I've been dissapointed....

Question

I had '1000 BONUS MINUTES 2 YR RENEWAL' and '1000 BONUS MIN SHARE SECONDARY 2 YR RENEW'.  It doesn't say "...FOR 2 years".  Just an additional description of "2 YR RENEWAL". 
When I first got these bonus minutes, I asked the rep if there was expiration date, he said no as long as I have my service with them, I would have these until I either use it up or leave verifizon.  Of course, I checked the renewal contract before I signed, it is no where in the contract that states it will expire at a certain date.  I went through couple renewal already with these bonus minutes.
I've finally went over my minutes.  Never worried because I had the extra bonus minutes.  I got the bill, Verizon charged me and when I called, they said it expired few months ago.  I explained the story, even asked them to send me a copy of the exact contract with my signature.  I am holding it now and there is no expiration date nor states it expires in 2 years.  He's telling me to go to the store to dispute it and show the contract.  I was like, i'm trying to save time from over the phone and ask if he could do something.  The only thing he could offer me was eliminate half of the overage (I went over of about 100 minutes).  Even when I mentioned I've been with them for over 8 years and this is the first time I've had problems with them.  He didn't seem to care.  Is he not trying to do anything because I'm still currently under their contract?!?  I bet if I my contract was up, he would definitely do something so that I would stay with Verizon.  Well, many companies are like this when they know you are still under their contract.  They are more nicer and would be willing to do more to keep you if you are not under contract.  But still, the contract does not state the bonus minutes expires and I've been with them for so long.  The best he could do is take out half??? 
I want Verizon to point to me on the contract where it states it expires and then I will pay for it.  But I do not see it.
Do the math Verizon:
1)  A customer who's been a loyal customer for over 8 years, Verizon receives the payment for the overage and have the customer for one more year, and then leaves to another provider.
2)  Or Verizon takes care of this bonus minutes (if they say it's only good for 2 years, put it under contract moving forward), Verizon puts back the 2000 bonus minutes with no expiration as what the customer signed, the customer stays with Verifzon. 
hmmm...kind of hard to see the long term investment...but i would go with option #2.
**Yes, $45 is not that much and I understand many came into situation of paying hundreds of $$$ but it's the principle and what I've sign for**Hey we got bills to pay.  If we treat all our bills like this where we do not worry about little amount, it adds up!

Answer 1

Wow!  You've been a customer for 8 years, I've been a customer for a decade and I JUST recently learned (after going over my allowance 2nd time in 10 yrs) that loyal customers, per Rihana (a supervisor I had to resort to working with), are given "bonus minute packages."  Customers are supposed to be able to locate them in their online account under plan drop down box, under "promos."   Per Rihana, the bonus minutes NEVER expire IN FACT I will accrue more over time.  I was told I currently have 2 "bonus minute packages," one for 50 min and a second for 150 min "to use if during a billing cycle you may be close to going over.  This is to avoid having to upgrade to a bigger plan temporarily, mid-cycle, not having to pay the extra $20+tax, to avoid atrocious overage costs, only then to go back to your normal plan come next cycle, provided you feel confident you will not repeat the same mistake.  "You are able to see your bonus minute packages online, however you MUST call customer service to have them applied."
Rihana graciously waived my overage minutes after apologizing for the fact that I was never made aware of this precautionary measure. 
Later that day I went online and noticed my bill was promptly adjusted (that was nice to see) and to check out these bonus minutes.  After searching some time, and FAQ'ing it up, I found the support forums.  I found ONE other customer inquire and get a response from a VZW rep that they are located just where Rihana told me.  BOTH that customer and myself have yet to see them. 
My fear is that they were used instead of the credit issued as proposed ("I'll waive the overage minutes this 1 time").  Should this be the case I will have been grossly mislead and downright lied to.  I will not hold contempt prior to investigation so my next step is to, once again, call a rep and inquire about these elusive bonus minutes.  Be aware customers, there are potential precautionary promotions such as these but we are not made aware of them, we must inquire!