80 GB Video Ipod I/O Error - Well documented

Hello all, I have tried everything to fix this problem and am looking for any input before I mail it off to the great shredder in the sky. I bought my IPod in February 07, and my warranty has ran out. The main issue before you is that _My IPod can play music, but I cannot update the music or access files on the IPod’s HD via my PC._ I am using a HP Pavilion dv6000 laptop computer.
This whole mumbo-jumbo began about two weeks ago when I received a low battery error. After plugging into a wall socket and letting sit overnight, the batteries had barely even charged.
Whenever my IPod plugs in, it lights up, "Do not disconnect" still appears. The iPod appears in the device manager but no drive is assigned to it. When I open iTunes, the IPod will not appear in the menu to the left.
After about 15-20 minutes, the IPod will be assigned a drive (in my case G), and appear as a drive in the device manager, and appears in My Computer. (http://s177.photobucket.com/albums/w214/halofan007/?action=view&current=MyComput er.jpg ) But whenever I attempt to access the IPod, I receive the following message: _“G:\ is not accessible. The request could not be performed because of an I/O device error.”_ (http://s177.photobucket.com/albums/w214/halofan007/?action=view&current=Error.jp g)
So, here is what troubleshooting I have done in response.
Physical trouble shooting:
Other USB devices function well from the port, and I have attempted to use the IPod from all the possible USB ports on my laptop. Yesterday I bought (from a Mac store) a brand new USB 2.0 IPod cable. I have reset the IPod over 10 times. I have let the IPod die, and then recharge, (meh, didn’t do much, worked once in the past!). Other friend’s IPods plug in with no issue to my laptop. My computer has been restarted hundreds of times.
Web/Software troubleshooting:
I have followed the entire instructions on the iPod missing in "My Computer" or in iTunes for Windows but I will detail what I have done so I won’t be bogged down by “Have you done __?” I used the 5 R’s from the apple website: The 5 R's Assistant minus the restore function (which would be great if my IPod could be detected!). I restarted my computer, updated iTunes, used windows update. In another attempt regarding “Applying to Device Manager malfunctions after you install Windows XP Service Pack 2” at http://support.microsoft.com/default.aspx?scid=kb;en-us;893249 I have had Windows XP Service Pack 2 for almost a year already installed with no IPod/USB Issues before now. I have updated my drivers for my USB ports. (http://s177.photobucket.com/albums/w214/halofan007/?action=view&current=SP2.jpg )I followed the instructions Laptop or portable connecting via USB? And disabled the power saving functions for my USB ports. (http://s177.photobucket.com/albums/w214/halofan007/?action=view&current=Powersav e.jpg ) Yes I have completed the rest of the suggestions on this page before posting.
I then went on to the list from iPod shows up in Windows but not in iTunes , hoping that it would fix it. I attempted to fix registry keys detailed on this Microsoft page: http://support.microsoft.com/kb/925196 . These keys were not there. Next I deleted my local temp folder in local settings as suggested by http://support.microsoft.com/kb/925196 . No dice. Again, yes, I have completed the rest of the suggestions on this page before posting.
So, any more suggestions before I attempt to have it serviced? Bang it against a wall? Drive over it? Any useful insight would be greatly appreciated.
P.S. “If this issue has been addressed in another thread, Bull@$%@ because I have searched this forum like no other, but if it has, please link to it.”
P.S.S (Don’t hate on me for using paint!)

The delay in your ipod showing up in Device Manager would indicate a drive collision with another device on your computer. Connect your iPod to your laptop and disconnect all other USB devices, PC cards, and disconnect from any network you might be on and then set another drive letter for your iPod. Try M or P or Z: http://docs.info.apple.com/article.html?artnum=93499
If this doesn't work, as PP said you are still in warranty, only your free phone support has lapsed. If your purchase AppleCare for this laptop you could extend free phone support, and your warranty, to February 2009.

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HELP video ipod keeps having error when connected to iTunes ttrying to sync

the errors that keep popping up is error 69 and 1418 and ipod cannot be synced. the file ior directory is corrupted and unreadable

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1. is the Videos choices greyed out because they're automatically set because this is a video ipod? it doesn't seem to let me choose whether to update or not
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You have a good suggestion ....so, because I set up
ViPod to get music and podcasts manually that will
control the video selections? I'll check out your
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Hello all, I'm hoping someone here will be able to help with this problem.
I've had my 30gb video ipod for just over six months (bought online at the apple website) and it's worked fine up until about a week ago.
I plugged it into my pc as usual but then got the following windows error.
'One of the USB devices attached to this computer has malfunctioned and Windows does not recognise it.'
In case it's relevant my pc is running win xp media edition.
Now after reading the FAQ's I've tried connecting the ipod to 4 other desktops and one laptop and I get the same error message on all of them.
I've also tried switching the ipod to 'disk mode' but I still get the same error message when plugging the ipod into my pc.
Apart from these errors the ipod itself will still play all the music and videos that I have on it and my fm transmitter that I bought for it still works as well.
Does anyone have any suggestions as to what I can try? As far as I can see the only way to format the ipod is via the pc but I cannot get any pc to recognise it so I'm stuck!
Any help you could chuck my way would be appreciated.
Regards
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Error 1418 on BRAND NEW Video ipod - Only 48 hours old!

Hi,
Just upgraded from a click wheel ipod to a new 80GB video Ipod. Installed itunes 7.02 and everything worked fine. Last night got the message saying an update was avaliable for my ipod so I clicked update and since then I get the following messages
1. The ipod could not be read from or written to.
2. The ipod is in recovery mode and needs to be restored
3. Unknown error - 1418
I have tried
1. 5r's
2. Reformat through windows
The ipod now says it is corrupt and needs to be restored through itunes but itunes only returns the 1418 message.
I have googled this to death and there seems to be alot of issues with the new firmware. I am really annoyed as I havent even had chance to listen to my music yet and ive spent alot of money on it.
Any one have any ideas please, any other Video users had a similar problem after the firmware update?
Thanks

The link works for me. However, here's the post.
iTunes7 & 5th gen iPod updating - is this possible solution? (winXP)
Posted: 14-Sep-2006 03:30
Reply Email
Downloaded iTunes 7 and you've gone through the 5 R's until your red in the face?
* This probable solution 'stumbled upon' using a 60GB video. I have no idea if the process will work the same for nano. But if your desperate and have backed up your library... full steam ahead.
If you've noticed that your iPod does not show up in My Computer, but shows up in iTunes, and the new Update or Restore option within iTunes (Summary tab of a recognized iPod) doesn't work (choosing 'Update' gives you error 1417 and 'Restore' gives you error 1418 - whatever they mean) then give this a try:
1. Restart your computer - just to make sure we're all on the same page
2. Start up/Load iTunes
3. Connect your iPod to your computer - it may take a little time for iTunes to connect to your device
4. When the dialogue box pops up telling you that a new version of firmware (ver. 1.2) is available choose: INSTALL
5. As iTunes shows you a progressive bar of 'installing' (the bar scrolls across again and again) use the "Safely Remove Hardware" option in your taskbar and stop "Apple iPod USB Device". The computer will then tell you that the device can now be removed
6. "Installing" continues... plug in/connect iPod again. The "Install" continues like nothing's happened. Weird, huh?
7. Apple logo and Update status bar should now appear on your dimmed iPod screen (because of no backlight)
8. At this point, dialogue box pops up on computer to tell you that updating continues
9. "Do Not Disconnect" symbol will then show on your iPod
10. Process finishes after a time, and now the Summary tab says the iPod has been updated.
HA!!! If this is all that troubles you - HUZZAH! And I hope this helped.
Now that we've come this far... I've found that when I normally open iTunes and plug in my iPod to aunto-sync, I now get ERROR (-50) -> Mac needs to get a database online or something to tell me what these 'errors' mean so I don't freak out when I get one...
1. Go BACK to the Summary tab or your recognized deive in iTunes. Now choose RESTORE. Make sure whatever is on your iPod can be replaced
2. This part takes time
3. Computer will pop with dialogue box saying that iPod is restored and being changed to factory settings
4. Prompt then pops up for you to name your little iPod. At this stage you can choose to 'Auto-sync songs and vids when connected' or 'Auto-sync photos' and from which directory. It's up to you.
5. iTunes will then thank you for registering your iPod. From this point, the files are copied to your device. Depending on how large your library is affects how long this process takes.

Error message when connecting 80GB Video iPod

I'm getting this error message when trying to connect my 80GB Video iPod:
"The iPod (name) cannot be synced. An unknown error occurred (-48)."
Never seen this one before.
I haven't synced this iPod for a few weeks but it always behaved fine before, taking a few seconds to appear in iTunes (v7.5) then syncing perfectly when I hit the Sync button (I have it set to manually sync only because sometimes I want to change the contents or only sync music).
Before syncing on this occasion, I did an iPod software update via iTunes - iTunes said there was a newer version (1.2.3). After the update, I disconnected the iPod for a few minutes (somehting I wanted to check content before syncing), then reconnected it. At first iPod took about a minute to show up in iTunes - way too long. I Reset the iPod and tried again but still LONG delay to appear in iTunes (again about 1 minute). I did another Reset - same result. Then I did a complete Restore, after which syncing to restore the contents gave problems - it refused to finish the sync. I had to disconnect and start again, syncing the data one section per sync session - Contacts, music, videos, iCal - which seemed to work fine. Then I disconnected, waited a few minutes then reconnected the iPod to check. It wouldn't connect at all. Did a Reset, tried o connect again and it did connect but then proceeded to resync all my contacts taking almost 30 minutes (way too long) to do so (I had made NO changes in Address Book since that data was put in there). I tried to reconnect again but then got the error message (above). Did another total Restore and the same shenannigans happened. Now, I have an iPod with data on it and works fine, but iTunes won't recognise it - just gives this error message every time.
By the way, my 8GB Nano (software 1.1.3) seems to sync fine on the same system, same computer.
Could this be the 1.2.3 iPod software giving issues? I appreciate any help because I also use this iPod for recording for my work, which getting a little urgent now.
Many thanks.

Thanks Zevoneer, but no real success. I did all that but when I tried to sync after it, it got partially through the sync (about 10% I'd guess) and presented an error message saying that the disk couldn't be read form or written to (sorry but I forgot the error number). I disconnected the iPod, waited a few minutes then reconnected and again got the message but then the ipod continued to finish the sync, even though almost all of the music and 2 of my 4 videos didn't go over to the iPod. I'm now thinking that this just isn't satisfactory reliability from the device since I use it a lot in my work and rely on it. But this new iPod is only a few months old, had very little use and only made about 12 recordings - In comparison, I've used the Nano heaps but now want to move over to the bigger one, basically for more capacity and bigger screen for video. I wonder if it's a hard drive failure in this iPod?
null

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A: "That beachball thing spun for like 5 minutes so I restarted."
Q: "What application were you using at the time?"
A: "Who knows?"
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In hunting around on my hard drive, I can also see that there are a bunch of random gifs and jpegs in the Pictures folder. It looks like the Apple website blew up, piece by piece (a gif for each tab across the top, for example) along with some widgets and something I don't recognize.
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Fixed!
Adding new photographs to my Library seems to have sorted the problem out. So if anyone else has this problem, a holiday to Amsterdam is the cure

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Have you restored it?
See this: Restoring the 5th generation iPod (iPod with video).

"White Screen" error after most recent update 60 gig video iPod

I just received the most recent iPod updater software. I installed the updater and ran same. After the update process my 60 gig video iPOD cannot be recognized by my MAC G5. It has a "White Screen" and WILL NOT turn off! When I attempt a reset it simply gives me a 2 or 3 tone beep (I've never heard the tone before). The screen goes dark and it reboots to a white screen. I've re-installed updater and iTunes. I've switched USB ports. I've shut down the computer as well as rebooted same. I've allowed the iPOD to fully discharge (which happened quickly since the screen will not blank). When the unit is plugged into the USB port it charges and the white screen reappears. The updater now refuses to see the iPod so I cannot reset to factory defaults. Any ideas?
The idiots at Apple instituted a 24/7 chat tech support line for iPod shuttle owners. The guys like me who paid the big bucks for their best product get stuck out in the cold! Apple's whole tech support schtick is barely one step ahead of Dell's! The charge premium prices for their product and I like Apple a lot, but their demand that you be either an Apple Care customer or .MAC user to get even rudimentary support *****!

I just received the most recent iPod updater
software. I installed the updater and ran same.
After the update process my 60 gig video iPOD cannot
be recognized by my MAC G5. It has a "White Screen"
and WILL NOT turn off! When I attempt a reset it
simply gives me a 2 or 3 tone beep (I've never heard
the tone before). The screen goes dark and it
reboots to a white screen. I've re-installed
updater and iTunes. I've switched USB ports. I've
shut down the computer as well as rebooted same.
I've allowed the iPOD to fully discharge (which
happened quickly since the screen will not blank).
When the unit is plugged into the USB port it
charges and the white screen reappears. The updater
now refuses to see the iPod so I cannot reset to
factory defaults. Any ideas?
The idiots at Apple instituted a 24/7 chat tech
support line for iPod shuttle owners. The guys like
me who paid the big bucks for their best product get
stuck out in the cold! Apple's whole tech support
schtick is barely one step ahead of Dell's! The
charge premium prices for their product and I like
Apple a lot, but their demand that you be either an
Apple Care customer or .MAC user to get even
rudimentary support *****!
Ok, for all the others out who experience this problem....I spent about an hour on the phone with Apple. You have to go to their SECOND level of support to get an answer. But there is a fix.
If you have a white screen and the unit beep 3 times after a reboot here's what you need to do to fix the problem. Warning all you data will be lost. It will have to be downloaded via iTunes again!
Disconnect the iPod from the computer. Hold the Select and Menu button down for about 7 seconds to until you get a beep. Then hold down the Select and PLAY button for 10 seconds. This will put the unit in hard disk mode. Wait awhile until the Apple screen goes away and if you get a progress bar wait until it is gone.
At this point it will take some finagling, but you basically hook the iPod back up to the computer and do a RESTORE. The iPod should be recognized by iPod updater. Your data MAY still be in place, but if you do not do a restore to factory defaults with the updater you will get the white-screen-three-beeps-problem again.
Once you reboot into the language screen you can reconnect the iPOD and download your data from iTunes.
I complained this info SHOULD be posted online. They guy was very nice and agreed but said that engineering was still collecting data. He thought it was a dumb idea not to post online or allow the first level support guys to fix the problem.
Hey Apple...if you read this how about collecting data on your goddamned time and at your expense. You're the SOBs that collected $399 for the product! Ever seen the Comcast or AOL video on YOUTUBE? You guys could be next!

30GB Video Ipod must restore, but cant due to error 1418

So I was listening to my ipod yesterday and it was fine. I picked a new song, and it started to skip songs rapidly. It all of a sudden messed and now it says I need to restore it. I plugged my ipod into my itunes (which is completly up to date) and itunes says
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Disconnecting and reconnecting gave me the same thing, so I clicked restore. Since I'm on a mac, i typed in the correct user name and password. Then I get the error
"The iPod 'iPod' could not be restored. An unknown error occurred (1418)"
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weeman,
i'm a pc user and i'm having the same problem with my 30gb video ipod (5th generation). the latest version of itunes cannot restore my ipod to its original setting because of a corrupted file. tell me this, when you turn on your ipod, does the apple logo appears followed by a message in four different languages saying that you need to connect your ipod to a computer and use itunes to restore. my ipod displays no colors at all. i've searched everywhere in the apple website and there are no solutions and my computer couldn't even format it.

Video Ipod Errors - Exclamation/Non-animated Battery Icon Loop

i have a problem with my video ipod and have followed every single suggestion and tutorial on the apple web site.....
when i reset, it gives the sad ipod face with exclamation point and the message:
"www.apple.com/support/ipod" and lights up...
then turns light off and goes to battery message without any animaton... then just about every 2 minutes or so it goes back to the exclamation point and the message:
"www.apple.com/support/ipod" and lights up...
and repeats..
been charging for hours...
can't get it into disk mode either...
computer doesn't recognize...

Mine is doing a similar item but it will work but just gets a battery logo with a yield and a sign like this inside the yeild I cannot get it to sync. I don't think it is the hard drive it appears to be more software related then hardware related anyone have any solutions.

5th generation video iPod USB not working

Hi, my 15 month old iPod 5th generation video no longer connects with USB on my iBook (all my other USB devices work just fine in the two USB 2 ports).
The screen lights when iPod is plugged in and when unplugged using USB, but that appears to be the in toto communication performed.
I have performed the five Rs, and putting the iPod into disc mode yields the expected result on the screen of the iPod (tick and OK to disconnect) but no connection to the computer (yes, I have plugged/unplugged a number of times).
I have disconnected the battery (as another poster suggested) for several minutes and that does not seem to have helped in resetting the system.
It charges just fine via Firewire (either by a Firewire port on my iBook or by an Apple Firewire AC adaptor type charger), with absolutely no charging taking place when connected with USB (either by a USB 2 port on my iBook (G4 2004 model) or by an Apple USB AC adaptor type charger).
I have also tried three different USB cables, one old, two brand new Apple ones (all of which work just fine on my old 4th gen iPod, my daughter's 3rd gen iPod and my partner's two 4th gen iPods).
When I run the inbuilt diagnostics on the iPod, all of them come back as ok, including USB, both as charging and communication, so, in theory, everything should be ok, but most patently isn't.
I have tried to use the iPod on a Windows 2000 computer and an older iMac (both of which otherwise work fine with other iPods either using USB and Firewire) with nil recognition by any.
I've looked in the wide dock connection plug at the bottom of the iPod as another poster said that the connection pins might be bent, however, I can't see any actual pins, just a wide tongue in the middle, the same as on my other older iPod. Or do I need to open up the iPod and look for something in there?
Judging by the nr of comments and questions on similar issues here with the 5th generation video iPod, there should be a definitive fix for this problem, although, after looking through as much of the forums that might relate to this problem, no one seems to have come up with an explanation, let alone a solution for it.
So, my question remains, my iPod 5th generation video no longer connects with USB on my iBook, has anyone else (taking into account the above information), either had/have this problem and or found a resolution to it?
Cheers, Peter
iBook G4 Mac OS X (10.4.9) 5th generation video iPod

Dear deggie, hi, thanks for the tip as to what I should be looking for in the slot. However, sadly, it all looks to be fine (well, at least the same as my other iPod).
HR, thanks for the tip re opening the iPod, unfortunately, it is 15 months old, so well past the 12 month warranty expiry (ridiculous, isn't it?).
Here in Australia, we don't have access to Genius Bars and Apple Stores, just the local distributors, and they want $210 to repair/replace the iPod, which, frankly I find a bit rich, considering that it hasn't been mistreated in any way and the other iPod I have has been running fine for more than two years.
I get the feeling, judging by the many complaints on these forums regarding the problems that the gen 5 iPod being recognised and connecting to both Mac and Windows, that this cannot just be purely user error or maltreatment. However, I'm unsure as to what can be done to resolve them or get Apple to admit to there being a problem.
One of the things that confuses me, is that all the internal diagnostics (menu + select then select + back) including USB communication, all come back fine, when, as mentioned in an above post, it most patently is not. Anyone have any clues as to what this might be due to?
If, by some bizarre fluke, I manage to find a resolution to this problem (short of going and paying Apple $210), I'll post back here with it.
Again, thanks for the help, cheers, Peter

Video iPod freezes, no longer syncs

I've had a 5th gen. video iPod since January 2005. Been working perfectly until recently: I was going to skip a song and the screen froze up on me. So I held down the Menu and Center buttons (like I normally do to reset), but this time when the iPod booted back up, I got a white screen saying I needed to connect to iTunes to restore.
So I got home, connected to iTunes and hit the "restore" button to return original factory settings. Then I copied all my iTunes songs back onto the iPod. The next day I was playing songs on Shuffle, and when I would try to skip to the next song, the iPod would work really slowly. So I did a reset again and when the iPod booted up again--everything had been erased.
So I restored the iPod again, but had problems when trying to copy my iTunes library. I got an error message saying that I was missing a necessary file (it didn't specify which one) and could not sync.
Now when I even try to restore again, I get an error message saying I can't restore due to an unknown error (1418).
Can anyone help me?

Hm. Well, since your iPod is already blank, try hooking it up to another computer and replace it with that library. If it works fine there, then your iPod's fine, and the problem is the iTunes and iPod software on your computer. Try uninstalling (to go control panel - add/delete programs to make sure it's gone) and then installing the newest updates. Then connect your iPod, restore, and sync. Try that first?

New Video iPod will not connect

I have a new video ipod that will connect on one computer but not the one I want to use. I have reloaded itunes several times and checked firewall. When I plug the ipod in the computer makes three dings. Is this an error code of some type? It will not show up in diagnostics and after trying it shuts down internet connection until computer is re-booted. It connects fine on the other computer. Has anyone got any answers? I have tried different plugs and it shows to charge just will not connect.
video Windows XP Sony Media Station Both computers

You want to check and see if the other computer has usb 2.0 first.
If it does try to reset the ipod while it is plugged into the computer. Reset is the menu and the center button on the ipod. Also make sure the hold switch is all white.
Also you want to make you that you try different usb ports.
If that doesn't work use msconfig type that into the search here on the support page let me know if this works.

My classic video ipod won't switch back to regular video mode after using it on an elliptical. The port still allows me to charge and works on the elliptical and treadmill but it will no longer change modes to allow me to watch my shows on the ipod screen

My classic video ipod won't switch back to regular video mode after using it on an elliptical. The port still allows me to charge and works on the elliptical and treadmill but it will no longer change modes to allow me to watch my shows on the ipod screen

From the iPod's Main Menu choose Videos -> Settings and make sure TV Out is set to Off.
Otherwise, try a hard reset as well. To do this, press and hold both the Select (Center) and Menu buttons together long enough for the Apple logo to appear.
B-rock

80 GB Video Ipod I/O Error - Well documented

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