800 My Apple hang ups?

I have tried calling apple store, 800MYAPPLE, did the IVR, and after about 2.5 minutes of holding, the call suddenly hangs up. Did it again, same thing. Are they hanging up on customers who are upset about their iPhones? I then tried it on a landline and same thing.

Maybe they better do an update to support their customers. I've heard of lines being busy, but randomly dropping while on hold? Hmmm..

Similar Messages

I am unhappy with 1-800-my-apple gave me where can I get customer service?

I bought a Macbook Pro back in May for university, but not from an apple store and just under a month later the deal to get a free Ipod touch with your new mac was introduced. when I called 1-800-my-apple I was extremely unsatisfied with their help. They said the only way to get my ipod was to return my computer and buy it from an apple store. So I tried that but I had also bought iworks and would have to forfeit the $100 I had paid on iworks. So i called 1-800-my-apple again and this time they said to try to get the retailer to honour it. But by this point it was over the return policy and they said they couldn't that apple should. I called 2 more times and instead just got really vague completely unsatisfactory answers. It ****** me off that I had to keep going back and forth when I feel like I had a pretty straight forward and legitimate request. It is kind of late to get the ipod I want so I just want to know where I can voice my frustration and where to go next time I have a problem since 1-800-my-apple was no help.

i agree that apple cust. support is a joke, the people don't know the product at all.
Golly, gee whiz - really?
Then how come Apple consistently gets top ratings in the industry for its support? A sampling from recent years -
http://www.macworld.com/article/133293/2008/05/consumer.html
http://www.macrumors.com/2010/03/11/apple-dominates-consumer-reports-tech-suppor t-ratings/
http://www.tomshardware.com/news/computer-tech-support-quality-ratings,9863.html
http://www.laptopmag.com/mobile-life/tech-support-showdown-2009.aspx
http://news.cnet.com/8301-13579_3-10305640-37.html

App store hang-ups

I've only had my iPad for a week but have already had a couple of problems with the app store. This morning, when I tried to download a couple of apps, the waiting box would just show up on the home screen with a blank loading bar. The same was true for an update I tried to install. Similarly, last week at the app store, anytime I tried to navigate somewhere I would just get a white screen with "Loading" and the spinning rays with no progress. In both cases, things seemed back to normal 15 minutes later or so. Also, in both cases, there were no problems with my wifi - I checked that. Are these kinds of hang ups and freezes normal for the store, or could there be some sort of problem with my iPad causing this?

I did a reset, which didn't immediately solve anything. The problem just disappeared about 15 minutes after it started. I wouldn't think it's a hardware problem since other apps and Internet connectivity all seemed to be working at top speed while the app store problem was happening. I guess I was curious if other people had experienced app problems in their time with their ipads.

Regular hang-ups both online and off

HPE-570f AMD Phenom (tm) II Processor
Windows 7 64-but
Have recently reformatted out of desperation!
This machine continues to regularly hang up despite the best efforts of HP's online help and a complete reformat. Is this processor just a dog? I've had numerous HP computers, but this is the first time I've not purchased an Intel product.

Hi,
Please explain what you mean by "hang-ups"?
What type of application causes the "hang-ups"?
Did you make any hardware changes to your PC?
Did you do a clean Window 7 installation or just used the HP recovery disks?
Did you run diagnostics?
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad, HP Chromebook 11
Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Plextor M.2 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT

How to call 1-800-MY-APPLE on iphone 4s

how to call 1-800-MY-APPLE on iphone 4s

Contacts or phone numbers on webpages that contain alphabetic characters beyond seven digits may not dial as expected. Example: 1-800-MY-IPHONE or 555-1212x1234.
In these instances, either remove the additional letters or use a pause to dial the extension (555-1212,1234).

What is wrong with FF it keeps closing up and numerous hang ups awful

I have so many problems with this browser - they just keep multiplying. Today, Firefox started closing by itself without my doing anything. This is added to the constant script running errors and other hang ups that constantly slow down my work and are driving me crazy. Maybe I'd just better go back to IE? I've tried your help "fixes" and they don't. Very frustrating.

Did Firefox crash?
See:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter
*https://support.mozilla.org/kb/Mozilla+Crash+Reporter
Create a new profile as a test to check if your current profile is causing the problems.
See "Creating a profile":
*https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer some files from an existing profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem.
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Necesito llamar a apple desde uruguay. Me dicen 1-800-MY-APPLE pero no puedo comunicarme.

Abri un caso en apple, porque tengo problema con mi Iphone 5s, y debo llamar al 1-800-MY-APPLE pero me encuentro en uruguay y no puedo comunicarme discando eso

Yo no se como ni por que, pero de repente de un dia para otro se ha resuelto y ya me aparece toda mi musica, y yo no toque ya nada mas, no lo se, es extraño.
Lo importante es que ya funciona, aunque por si solo se ha arreglado. Curioso.

HP 4540S sudden freezes, hang ups etc

Hello, i have quite a serious problem, and to be honest i can't really tell which would be the cause. My laptop keeps having immense lag or hang ups short time after i boot up the windows. The issue escalated proggresively , i mean from the point it could barely run a game ( Counter Strike Global Offensive) to be more exact , the hdd disk was 100% active like it was intensively used. Then it went to the point when the disk led was completly lit when in idle. And at the final stage it just couldn't boot up my windows again.
At first i suspected that is the hard disk and i replaced it . After a short time , couple of minutes, after i finished installing windows on my new hard disk, same symptoms showed up. Windows becomes unresponding, no matter if its during a process or in idle, the disk light is completly on. This lasts for like 2 minutes then it works normally for like 30 secs or 1 minute at most then it hangs up again. I did various checks, with the HP utility tool , the short and the long test , no hdd errors could be found ( it was quite expected given the fact this disk was brand new). I have no idea where the problem might come from . I don't think it's the motherboard controller( or at least i hope so, even the problem looks like it is a bad controller) .
What is interesting that i managed to update the bios to it's last version and the symptoms changed a bit. When the laptop hangs up the hdd disk is no longer lit, but the freeze is quite more aggresive. By aggresive i mean the explorer is completly unresponsive, the waiting time for things to come back to normal is higher, like 4-5 minutes, and the time is normally operating is somewhere around 10-20 seconds, half a minute if i'm lucky .
Laptop : HP ProBook 4540S
OS : Windows 7 64 bit Home Premium
Current Bios: F.60 A 15 Jan 2015
Previous Bios: F.50 REV A 8 Aug 2014
i can provide hard drives models too , the old and the new one if needed but i don't think it would be necessary.
What i've tried: Using the HP tool to diagnose memory and hard drive( both short and long DSM tests)
all tests where successfully passed
Using the Laptop on battery only or with battery removed . The symptomes were exactly the same so i don't think it's a power source issue
The laptop hasn't been dropped, nor opened before, didn't spit any kind of liquid on it. etc etc.
Warranty has expired
Fun fact is that i could make my old hard drive functional again after formatting on a different computer and using on it. So it's clearly not the disk, but something is, and i really hope you guys can help me out. Any idea what might cause this?

Hello StriickeN,
I understand you’re stating your computer freezes periodically, is that correct? I will be happy to help you with this issue.
Can you please provide the full make and model of the computer you have, if you are unsure where to locate that information have a look at this link.
Please respond back at your earliest convenience.
Thanks
Clicking the White Kudos star on the left is a way to say Thanks!
Clicking the 'Accept as Solution' button is a way to let others know which steps helped solve the problem!

Qosmio x300 intermittent hang-ups

I have a new Qosmio x300 and have been having the same issue as described here:
http://forums.computers.toshiba-europe.com/forums/thread.jspa?threadID=42058&tstart=0
The computer locks up and if sound was playing, it loops very rapidly for about 5 seconds.
It happens as well when the computer is idling,
If video is running, it freezes for the duration of the hang-up, also with a rapid audio loop, then after 5 seconds the sound resumes, but the video "smears" for another 5 seconds.
If a game is running, the game hangs up with a rapid audio loop. In worst case, the game also crashes after the hang-up has passed.
I have not been able to localize what has been causing these hang-ups, as they are not listed in the event manager at all.
I will also not purchase any additional third party software to track the source of the hang-ups, as I have already paid 1300 Euros for this notebook. If it has defect parts, I will be taking it back to the store I purchased it at for a full refund.
I would however, prefer to find what is causing the issue so that a solution can be found not only for myself, but all users who have a Qosmio with the same symptoms.
*edit* I have begun to check the hard drive with the HD Tune free version. After 25 minutes, the Temperature went from 42 degrees Celcius to 56 degrees. I do expect the drive to heat up during an intensive disc and error-check, but I thought I would include all information that could be relevant to finding the solution here as well.
The HD Check completed successfully with no indication that the Hard Drives have any problems. The heat also returned to 42 degrees after the test completed.
Message was edited by: devJarrod - HD Check completed

I have the same problem with my Qosmio X300 (PQX32E-04H02WGR). Anytime I'm playing games there is a blackscreen and a tuneloop.
I wrote a email to the toshiba-service in germany and they told me to make a new installation of windows, to install the new bios 2.1 and the new beta driver from nvidia. Even this all did not solve the problem.
So I ring up the german hotline and they told me that there is nothing more to do and that they don't know that problem. They sayed I could try playing the games in a reduced resolution and perhaps this could solve the problem!!!??? Yes... I buy a very expensive gamer-notebook to play with it in a reduced resolution - nice idear.
After I told them that I think it could be an overheating-problem they want to get the notebook to find it out on my own risk (I have to pay a service-charge if it is no overheating problem).
We will see...

Can't capture vid - Canon XL cam FW 400 to FW 800 HD - Apple gurus stumped

Am I REALLY the ONLY person out there using a Canon XL 1 and/or 2, an external hard drive with firewire 800 ports and a G5 and/or Mac Book Pro and working with FCP?!!!!
I made a special trip from Flagstaff AZ to the Apple Store at the Biltmore in PHX, just to stump the Apple genuises with this problem. They asked that I post this on the Apple site's discussion forum.
The verdict was: There seems to be a problem capturing video in FCP ("Unable to initialize video deck" and FCP freezes up) when going from the Canon, via firewire 400 4 pin to 6 pin and saving to an external hard drive via firewire 800. The 400 cable is good, as it captures fine to a drive using a 400 cable. It's just the 400 port on newer, 800 capable hard drives, is limited to one. We tried all different ways of configuring, going from camera to HD thru the Mac, and going from camera directly into the external HD, plugging into the 400 port, and then into the Mac from the HD thru the 800 ports.
The only thing that we didn't try, because it's a rare cable (the Apple store hasn't carried one in over three months), is a 4 pin to 9 pin FW 800 cable.
What am I doing in real life to still keep making money? I capture to my old external HD that has 2 FW 400 ports, then dump the footage to my new HDs with FW 800 ports to work on the project. Time consuming.
Again, all versions of FCP and QuickTime software are up to date. We also used one of their G5s. Also, the problem occurs with both my LaCie Rugged HD and my Western Digital My Book, both purchased from the Apple store. The guru at the store kept referring to a bridge issue???
Thanks.

Here's my standard "so you are using a Canon camcorder to capture and it isn't working" routine:
Not all Canon cameras have connection issues, but hanging around this site I've come to recognize their ability to connect in FCP is the most problematic of all the camera brands. If you have a Canon camcorder, and can not get it to connect up with FCP, the following is a way to sort through the issues and get it to work. Some are elegant - some are ugly.
Before we go any farther
-you should be using 'Firewire Basic' as the control protocol. If you aren't, go change it and try again.
-Also, verify that you have a solid installation of Quicktime. You may want to reinstall it using the 'delete receipts' method. Here's how:
Go to /library/receipts and delete any files that say Quicktime followed by a number e.g. Quicktime703.pkg
Go to the Apple quicktime site and download the appropriate version of Quicktime to your hard drive.
Run the Quicktime installer.
Reboot
Repair Disk Permissions for your System Disk (Disk Utility > Select the system disk > Repair Disk Permissions)
With some confidence that the software installation and camera settings are correct and it still won't capture correctly, you are most likely a victim of the dread 'Canon firewire bus incompatibility problem'. Simply stated: Canon cameras do not play well with other devices on the same firewire bus. And, since all the firewire ports on a Mac connect to one bus - well - you get the picture.
The most direct solution is to purchase another, non-Canon device to use as your capturing machine. The Sony DSR-11 is highly recommended for DV work. Since you have one and it isn't working, perhaps you have a more fundamental problem. Beyond replacing your tape playback device, the path you take depends on the model of computer you own.
1. If you have a G5 tower or a MacPro, capture to a second internal drive with only the camera attached. If you need to move material to firewire drive, disconnect the camera. A second internal drive is quite inexpensive these days if you do not already have one.
2. If you have a G5 tower (PCI) MacPro (PCI), G4 powerbook (PCMCIA) or MacBookPro (Expresscard 34) with an available slot, purchase the appropriate firewire card for the slot. Connect your camera to the card and you should be good to go. The new card creates a unique bus and will avoid collisions with the external drives.
3. If you do not have a slot or a second internal drive and you are stuck with the camera, welcome to the camera/drive shuffle.
- shut down and remove the external hard drive(s) from the system
- connect the camera directly to the firewire port of the computer
- start the camera then the computer
- capture to your internal (system) hard drive
- shut down the camera and computer
- disconnect the camera and reconnect the external hard drive(s)
- start hard drive(s) and computer
- move captured files to external hard drive(s)
- edit
If you output back to tape or wish to view your work on an external Video (NTSC or PAL) monitor, you need to set up the camera to use the firewire out as the A/DV converter or VTR - which means reversing the steps:
- copy the file back to the internal drive
- shut everything down
- disconnect the external drive(s)
- connect the camera to the firewire port (and the TV to the camera if needed)
- start the camera then the computer
- play the file.
One caveat here - You may have difficulty getting the file back to tape without dropping frames. Playing files off of the system drive is very demanding and they may have a hard time keeping up.
All in all, if you do not have the option for second bus (i.e. iMacs, eMacs, iBooks, MacBooks) you may want to think about a computer with expandable options next time.
There is the option of capturing using iMovie, but that brings on it's own set of problems and is not recommended.
Good luck.
x

Lots of hang ups when using iPhoto in full screen mode

Has anyone else got this problem or a solution? I find that iPhoto hangs up or give strange action when in ful screen mode. The other day, for example, I had two iPhoto windows showing, one in full screen and one normal window on the desk top! Another day the system became unresposive and I had to force quit iPhoto to get it back. Another day I had to re-boot the machine entirely. All other full screen apps work fine.
I am on MacBook black, 2GB memory. OS X Lion fully updated.

Try trash the com.apple.iPhoto.plist file from the HD/Users/ Your Name / library / preferences folder.
(On 10.7: Hold the option (or alt) key while clicking on the Go menu in Finder to access the User Library)
(Remember you'll need to reset your User options afterwards. These include minor settings like the window colour and so on. Note: If you've moved your library you'll need to point iPhoto at it again.)
What's the plist file?
For new users: Every application on your Mac has an accompanying plist file. It records certain User choices. For instance, in your favourite Word Processor it remembers your choice of Default Font, on your Web Browser is remembers things like your choice of Home Page. It even recalls what windows you had open last if your app allows you to pick up from where you left off last. The iPhoto plist file remembers things like the location of the Library, your choice of background colour, whether you are running a Referenced or Managed Library, what preferences you have for autosplitting events and so on. Trashing the plist file forces the app to generate a new one on the next launch, and this restores things to the Factory Defaults. Hence, if you've changed any of these things you'll need to reset them. If you haven't, then no bother. Trashing the plist file is Mac troubleshooting 101.

Intel Based IMac OS X 10.5.8 freeze on shut down and hang ups

Have an Intel IMac8,1 OS X 10.5.8
Computer has been freezing up on shut down, will log out and hold right at the shut down screen with a loading icon running. Will have to force shut down with power button. Applications have been loading slower than usual and computer hangs up frequently. IMac has been offline(no internet connection) for about 6-7 months, reconnected recently.
Have updated all recommended updates, would my outdated operating system be the problem? Not sure if during the time of being offline, important updates/firmware I might need? Should I update my OS X or is their a fix/update that will work?
Read a post about verifying permissions...?
Any help would be greatly appreciated!

would my outdated operating system be the problem?
Nope, something else.
Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.
Then see how many of these you can answer...
See if the Disk is issuing any S.M.A.R.T errors in Disk Utility...
http://support.apple.com/kb/PH7029
Open Activity Monitor in Applications>Utilities, select All Processes & sort on CPU%, any indications there?
How much RAM & free space do you have also, click on the Memory & Disk Usage Tabs.
Open Console in Utilities & see if there are any clues or repeating messages when this happens.
In the Memory tab, are there a lot of Pageouts?

Hang Ups

Is anybody else having problems with SL hanging up applications...even when you really aren't doing anything? I've been hanging up with Firefox, Safari, iTunes and iChat. I'm new to the mac world and this is my first upgrade. The install was seemless, but there seem to be issues overall, whereas before I had none. Maybe I should have waited like I used to in the PC world prior to upgrading. Anyone else seeing these issues or have any advice? The only apps I generally use that is not Apple made is Firefox and MSN Live Messenger. The upgrade seems to have wiped the later from the unit and I will need to reinstall it.

nevermind...after another reboot...it's working like a charm. go figure!

Buy book hang ups

Up until recently I have ordered books and prints without a hitch. I have been trying to order a new book and it keeps hanging about 3/4 through the upload. Also, it hangs up my router. I have to turn off/on my router to get back on the internet. What's up with that? I have done the software updates and emailed support in which they told me to update my account info. Nothing works.
In a possibly related note, accessing the apple website is painful. each page I try to open is slow. Sometimes I stop it and refresh it and it pops right up. Frustrating.
Thanks for any help
powermac G4 Mac OS X (10.4.9)

khtuch2:
Welcome to the Apple Discussions. Go to your Store account via the web and reenter your account information and make sure 1-click buying is activated. Then try again.
The forum has been incredibly slow on and off the last few days. Evidently they are having server issues or updating the servers which is causing the molasses like perforomance. It's not on your end.
Do you Twango?
TIP: For insurance against the iPhoto database corruption that many users have experienced I recommend making a backup copy of the Library6.iPhoto database file and keep it current. If problems crop up where iPhoto suddenly can't see any photos or thinks there are no photos in the library, replacing the working Library6.iPhoto file with the backup will often get the library back. By keeping it current I mean backup after each import and/or any serious editing or work on books, slideshows, calendars, cards, etc. That insures that if a problem pops up and you do need to replace the database file, you'll retain all those efforts. It doesn't take long to make the backup and it's good insurance.
I've written an Automator workflow application (requires Tiger), iPhoto dB File Backup, that will copy the selected Library6.iPhoto file from your iPhoto Library folder to the Pictures folder, replacing any previous version of it. You can download it at Toad's Cellar. Be sure to read the Read Me pdf file.

Mini hang ups

Hello,
Upon occasion my mini has been hanging up after a mouse click, I see the whirling color wheel and then I have to exit Safari and start over again. Using disc repair without the installation disc, it still hangs up. I have McAfee internet security.
How can I resolve this problem?
Thanks,
Lee

Uninstall McAfee, it is not needed in OS X and most likely doing more harm than good.
See > AntiVirus Protection: Apple Support Communities
and read > Thomas' Corner : Mac Malware Guide
then if you must, use > ClamXav

800 My Apple hang ups?

Similar Messages

Maybe you are looking for