80G ipod is frozen on 'Do not Disconnect' and itunes doesn't recognize it

I tried to sync my ipod, but the device became frozen and thinks it's still on hold. Can't restart device, and can't eject device because the device is not found in itunes or in my applications. Usually when i plug in the device with my USB, itunes opens and begins syncing automatically, but itunes doesn't even open now. I've already tried:
restarting computer (twice)
checking for and installing all updates (once)
restarting ipod (holding pause + menu for 10 seconds) (three times)
connecting and reconnecting device (a bunch of times)
My partner just took the frozen ipod to his office to connect to his macbook pro to see if anything happens there. Any advice?

I am in the same boat - trying to fix an ipod for a friend. I can see it on the desktop but iTunes wont see it. I read a post that said the 5th gens have hard drive issues. One way to find out, put it in the freezer for 30-60 minutes. Then iTunes finds it. Hard drive problem. {I do not support this advice, but only share what I found via a google search.}
First check out this link to try the reset again
http://www.apple.com/support/ipod/five_rs/ipod5gen/
Message was edited by: me100finn

Similar Messages

IPod 5th Gen. frozen on "Do Not disconnect" and computer won't recognize it

I tried to sync my iPod and ever since I plugged it in to my iBook G4 computer it is displaying the "Do Not Disconnect" screen. My computer does not recognize it - neither in iTunes or on Finder. I have disconnected it twice, plugged it back in twice and this seems to have absolutely no effect. Pressing the buttons on the iPod is equally useless. Any ideas?
Thank you.

First of all, try another port on your computer. Some ports are not connected direct to the motherboard and do not recognize the iPod as well as those that are.
Still no joy? See these.
iPod doesn't appear in iTunes or on the Mac desktop.
iPod does not appear in iPod Updater or iTunes in Mac OS X.
iPod appears on the Mac OS X desktop but not in iTunes.
Try it in disk mode.
Putting iPod into disk mode.

My ipod is stuck on do not disconnect, and it won't respond when plugged in to imac or wall. Is there a way to restart it without using the computer?

My ipod is stuck on do not disconnect, and it won't respond when plugged in to imac or wall. Is there a way to restart it without using the computer?

You can reset your iPod with these instructions: http://support.apple.com/kb/HT1320

Hi,I had an ipod touch 3 and then buy an ipod touch 4 and never went back to update the 3, and remained in the 3.1 software and now try to update and could not and to top it I restored it and now it doesn't work and itunes doesn't recognize. WHAT CAN I DO

Hi,I had an ipod touch 3 and then buy an ipod touch 4 and never went back to update the 3, and remained in the 3.1 software and now try to update and could not and to top it I restored it and now it doesn't work and itunes doesn't recognize it. WHAT CAN I DO?

OMG!!! NEVER MIND, I JUST DID IIIITTTTT!!!! YAYYYYYY!!!

My ipod stays at the apple logo whenever i try to turn it on and Itunes doesn't recognize it when i plug it in to the laptop. What do i do?

My ipod stays at the apple logo whenever i try to turn it on and Itunes doesn't recognize it when i plug it in to the laptop. What do i do?

Try This...
Reset ( No Data will be Lost )
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear...
Usually takes about 15 - 20 Seconds... ( But can take Longer...)
Release the Buttons...
If no joy...
Place the Device into Recovery mode...
http://support.apple.com/kb/HT1808
Note on Recovery Mode.
You may need to try this More than Once...
Be sure to Follow ALL the Steps...
Once you have Recovered your Device...
Re-Sync your Content or Restore from the most Recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766

My ipod is stuck on hold mode....i tried plugging into a power source but it doesn't respond and iTunes doesn't recognize it...i also tried playing with the hold key but nothing happens...i have a iPod classic plz help :(

my ipod is stuck on hold mode....i tried plugging into a power source but it doesn't respond and iTunes doesn't recognize it...i also tried playing with the hold key but nothing happens...plz help

Have you tried holding the centr button and menu. This will force a shutdown.

My iPhone 3G charges with a charger, but not when connected via USB to my computer and iTunes doesn't recognize it.

Hello, my iPhone charges when I charge it with the wall plug but not when connected to a computer via USB and my iTunes doesn't recognize my iPhone either. iTunes recognizes my iPod and iPad just fine. I have been to Apple iPhone support page and I have restarted my iPhone, the computer, tried different USB ports, etc. I have also tried my iPhone on different macs even with different versions of iTunes and no luck. This all started when I was cleaning out some lint from the usb connector, could I have damaged some part of the docking connection? But why does it charge with a wall plug then?

I fixed the problem. When I was trying to clean the connector of the iPhone I must have bent some pins. I have straightened them to the best of my ability and now it syncs. If your iPhone charges, but doesn't sync, most likely you have a similar problem, because the iPhone doesn't need all of its pins to charge, but it does need all of them to sync.

My iPod won't turn on the battery is fully charged and iTunes doesn't recognize it when I hook it into the computer

My iPod touch won't turn on it is fully charged and when I plug it into the computer iTunes doesn't recognize it how can I fix this?

Seen this?
How to reset iPod - Apple Support

Ipod frozen on Do Not Disconnect and Lock symbol is on screen

I didn't realize that my IPOD was in the "hold/lock" position when I plugged into my computer. I got a message when Itunes opened that said I had to reset my ipod, but i can't do anything. Its frozen on the Do Not Disconnect screen and the "lock" symbol is in the upper lefthand corner. I have tried to reset with the Menu & scroll button but NOTHING. It's just frozen.
Help.
Fith Generation IPOD 60GB Windows XP

Your issue sounds almost exactly like what happened to my iPod. Have you disconnected your iPod from the computer and the image still remains frozen? Or is it still connected? If it is still connected, reset your iPod from iTunes. When it's plugged in, iPod should appear under devices and there should be an option to "Restore iPod".

Ipod is frozen on do not disconnect screen....

i seriously don't know what to do with m ipod anymore. it's a 5 gen ipod video that i've had for less than a year. today i tried to sync it to my computer which is a sony vaio with windows xp and it got stuck on the do not disconnect screen. i plugged the ipod in and waited for itunes to open, which it didn't(i waited a long long time). so i then shut down my pc thinking the do not disconnect screen would go away after the pc was shut down...but it didn't. i tried rebooting my ipod MANY times and that didn't work. I tried plugging it in different usb ports on my pc and it doesn't show up in itunes. it shows up in my computer as a 'removeable disk' not an ipod as well. i don't know what to do...all i wanna do is format it back to factory settings so i can use it on my new pc(a brand new imac..<3) does anyone have any ideas? thanks.<br>
Imac Mac OS X (10.4.9)

Even when its not connected..I went through the same thing my Ipod freezes alot(5thgen) nor will it show vidoe or pics not even podcast. What I did was got a programm call TUNE TRANSFER FOR ipod. With this you can backup anything on your ipod so you can then restore it. During a freeze your computer doesnt recognize the ipod at all.No connection. You need to reset your Ipod but not traditionall. 1- toggle hold switch 10 times each direction.(left/right)immediatly after your last toggle(be sure the toggle isnt on hold)
2-hold menu and select buttons for 15 seconds toggle periodically. I hopes that helped if not messege me back. make sure you have the latest Itunes.
GOOD LUCK

HT1848 my ipod touch 4th generation will not power on, and itunes doesn't recognizes it when it is connected through the usp

I can not get my Ipod touch to power on, and it isn't recognized by itunes when it is plugged in. does anyone know what the problem could be and or have had the same problem and fixed it??? I appreciate any and all help with this problem, and definately open for suggetions. Thanks again. Cynthia

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Moving iPod to new PC. Songs not found. iTunes doesn't recognize iPod

Actually, it is a new Windows install on the same machine it used to be on. We have a recent back up the iTunes folder but the total size of that is about 900mb. There is about 9mb of content on the iPod though. iTunes doesn't find music and opening the itml.xml file from MD\MM\iTunes shows paths for "unfindable" music being things like:
C:/Ipod/F05/Nickelback%20-%20How%20you%20remind.mp3
Stuff purchased on iTunes still plays after re-authorization since we just copied the iTunes folder back over in to the new machine.
Keeping the play lists is very important.
Questions:
1) How do we get the new "machine" to recognize the ipod as being associated with this one instead of the old install?
2) How do we pull the music that iTunes in Windows doesn't see anymore back off the iPod and in to the places on the hard drive where iTunes is looking for files?

No, first of all i've got a MacBook not with dual core
I suspect an error with the connection type 'cause at work i receive this kind of problem and at home not.
I solved the problem with the ipod updater yesterday, at home i successfully updated it but today i get a new error message while contacting itunes server:
I cannot process the request, an unknown error occurred on itunes server (error type -206)!
Do you know why?may it depend by the Office server?
thanks
MacBook 12" Mac OS X (10.4.8)

My iPod Touch 4 is stuck in recovery mode & iTunes doesn't recognize it

I ran an IOS Software Update on my Ipod Touch 4, during which the Ipod totally locked up. Then the iTunes icon appeared on the screen, with a power cord symbol. I plugged it into the computer, and opened up iTunes. iTunes said the iPod was in recovery mode and that it could only open it if it was restored. I ran restore, which I was very hesitant to do; but I had no other option. It took a very long time, but appeared to be working properly, no error messages appeared during the restore. It took hours to restore.. At the end of the restore process, I expected the iPod to reboot or another screen to come up on the iTunes page on the PC. Instead, nothing changed. The iTunes page stayed the same, the iPod stayed the same, with the same "iTunes" screen. After an hour, I unplugged it. I went online for a solution, followed the instructions to put it into DFU mode after iTunes quit recognizing it altogether when I plug it in. The iPod screen is still stuck on the "recovery mode" screen. I have the most current version of iTunes on the PC, running it on a Windows PC with Vista. I love my iPod and ran the software update for maintenance, and instead it locked it up and made it unusable. It is no longer covered under warranty. I tried the health check with Apple, but they can't communicate with the iPod because it's in recovery mode. Please help! I live in a town with no Apple store.

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Why does my iPhone 4 not charge correctly? Problem is definitely with the phone and not charges or chords. Phone will charge but very slowly and no icon comes on. Computer and iTunes doesn't recognize it a being connected.

My iPhone 4 quit charging correctly. It does charge but very slowly and icon doesn't indicate it as charging. I've checked cables and charges and the problem is definetily with the phone. My car stereo no longer recognizes it as a device. Neither does the computer. The real strange thing to me is that when I plug it into my old klispch speaker dock it will play songs. My battery life is good when it is charged so I don't think its the battery. I've tried resetting the phone and cleaning the charging port. I'm out of warranty.
Would disconnecting the battery possibly reset it from some glitch or is the charging port got some bad contacts?

I checked with the Genius Bar. It was a new dilema to the lady that was helping me. She took it to a back room and worked on it but it came out the same. She gave me some options for repair or credit for replacement.
I just kept the phone and put up with slowly charging it by plugging it in and then turning it off.
I couldn't transfer anything from itunes.
I finally got fed up and bought a new charging port for $10. and a toolkit for $3. I looked up a video on youTube for the replacement and did it.
That solved all the problems, it was the charging port, must have been some bad pins or something because it patially worked.

Help! My iPod won't turn on and itunes doesn't recognize it.

When I try to turn on my ipod nothing happens, the screen just stays black. I tried connecting it to itunes so I could restore it but itunes won't recognize it.

I'm having the same problem. it's like my iPod had a sudden and massive heart attack!
It was in my cold car for quite a while, but that's never affected it B4. Any ideas?

80G ipod is frozen on 'Do not Disconnect' and itunes doesn't recognize it

Similar Messages

Maybe you are looking for