8110 shutting off, dropping calls, restarting with "media card removed" error message

we have a brand new AT&T red pearl 8110, OS v4.5. We have not loaded any applications on the phone, and we do not have a media card installed. Several times now the phone just shuts off, then restarts itself. this even happens during the middle of a phone call. It is my wifes phone so i cannot give any more specifics, but she says she has noted now that it says something like "media card removed" right before it shuts off, then the white screen comes with the hourglass of death, then it verifies security settings and is back to "normal". Any ideas? I am within the 30 day window ot return, but figure this must be a fixable problem (or am hoping so). Thanks!

My BB pearl started by doing the same thing. For the past month or so it has randomly been doing this. Today it has been shutting down then rebooting and 10 seconds after it reboots it does it again. I had to call T mobile and they are sending out a replacement. I cant even retrieve my contacts.

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Date: Fri, 20 Dec 2013 11:18:44 -0800
From: [email protected]
To: [email protected]
Subject: Issue with Dreamweaver - Server Busy error message
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8110 shutting off, dropping calls, restarting with "media card removed" error message

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