820e error in user database after POA lock up on Friday..

Have been able to use gwcheck and clean up other users who experienced this error, however one particular user is still not able to send or receive mail. I have her forwarding new mail to an alternate email address, her gw mail is being queued up. I have unloaded and restarted the POA a couple of times, and ran full gwcheck over the weekend. We are running GW 7.02, her account appears to be locked, and I am not sure how to unlock it. Would taking the email server down completely free it up? thanks! Mary

Originally Posted by mspencer
Have been able to use gwcheck and clean up other users who experienced this error, however one particular user is still not able to send or receive mail. I have her forwarding new mail to an alternate email address, her gw mail is being queued up. I have unloaded and restarted the POA a couple of times, and ran full gwcheck over the weekend. We are running GW 7.02, her account appears to be locked, and I am not sure how to unlock it. Would taking the email server down completely free it up? thanks! Mary
Hi Mary,
Which OS/patchlevel are you running GroupWise on? And how long have these issues been going on (as you mention other users).
Mybe some other (non Groupwise process) is grabbing hold of the file, some more details on the server and what's running on it would be good.
Cheers,
Willem

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    -rw-r--r-- 1 oracle oinstall   892 May 13 2011 ant.install.properties.sample
    -rw-r--r-- 1 oracle oinstall 64004 Jun  6  2011 build.xml
    drwxr-xr-x 9 oracle oinstall  4096 Jun 16 2011 rms13
    drwxr-xr-x 3 oracle oinstall  4096 Jun 16 2011 installer-resources
    drwxr-xr-x 3 oracle oinstall  4096 Jun 16 2011 antinstall
    drwxr-xr-x 2 oracle oinstall  4096 Jun 16 2011 ant-ext
    drwxr-xr-x 5 oracle oinstall  4096 Jun 16 2011 ant
    -rw-r--r-- 1 oracle oinstall 11324 Dec 18 09:18 antinstall-config.xml.ORIG
    -rwxr-xr-x 1 oracle oinstall  4249 Dec 18 10:01 install.sh
    drwxr-xr-x 4 oracle oinstall  4096 Dec 18 10:06 common
    -rw-r--r-- 1 oracle oinstall 16244 Dec 19 10:37 antinstall-config.xml
    -rw-r--r-- 1 oracle oinstall   689 Dec 19 10:37 ant.install.log
    [oracle@test-rms-app application]$
    Application installation:
    [oracle@test-rms-app application]$ ./install.sh
    THIS IS the driver directory
    Verified $ORACLE_SID.
    Verified SQL*Plus exists.
    Verified write permissions.
    Verified formsweb.cfg read permissions.
    Verified Registry.dat read permissions.
    Verified Java version 1.4.2.x or greater. Java version - 1.6.0
    Verified Tk2Motif.rgb settings.
    Verified frmcmp_batch.sh status.
    WARNING: Oracle Enterprise Linux not detected.  Some components may not install properly.
    Verified $DISPLAY - 172.16.129.82:0.0.
    This installer will ask for your "My Oracle Support" credentials.
    Preparing installer. This may take a few moments.
    Your internet connection type is: NONE
    Integrating My Oracle Support into the product installer workflow...
         [move] Moving 1 file to /binary_files/STAGING_DIR/rms/application
    Installer preparation complete.
    MW_HOME=/u01/app/oracle/Middleware/NewMiddleware1034
    ORACLE_HOME=/u01/app/oracle/Middleware/NewMiddleware1034/as_1
    ORACLE_INSTANCE=/u01/app/oracle/Middleware/NewMiddleware1034/asinst_1
    DOMAIN_HOME=/u01/app/oracle/Middleware/NewMiddleware1034/user_projects/domains/rmsClassDomain
    WLS_INSTANCE=WLS_FORMS
    ORACLE_SID=rmsdbtst
    JAVA_HOME=/u01/app/oracle/jrockit-jdk1.6.0_45-R28.2.7-4.1.0
    Launching installer...
    To make sure I have connectivity from the app server to the database (on a database server) here are the steps followed:
    [oracle@test-rms-app application]$ tnsping rmsdbtst
    TNS Ping Utility for Linux: Version 11.1.0.7.0 - Production on 19-DEC-2013 10:41:40
    Copyright (c) 1997, 2008, Oracle.  All rights reserved.
    Used parameter files:
    Used TNSNAMES adapter to resolve the alias
    Attempting to contact (DESCRIPTION = (ADDRESS = (PROTOCOL = TCP)(HOST = test-rms-db.vonmaur.vmc)(PORT = 1521)) (CONNECT_DATA = (SERVER = DEDICATED) (SID = rmsdbtst)))
    OK (0 msec)
    [oracle@test-rms-app application]$
    [oracle@test-rms-app application]$ sqlplus rms13@rmsdbtst
    SQL*Plus: Release 11.1.0.7.0 - Production on Thu Dec 19 10:46:18 2013
    Copyright (c) 1982, 2008, Oracle.  All rights reserved.
    Enter password:
    Connected to:
    Oracle Database 11g Enterprise Edition Release 11.2.0.1.0 - 64bit Production
    With the Partitioning, OLAP, Data Mining and Real Application Testing options
    SQL> exit
    Disconnected from Oracle Database 11g Enterprise Edition Release 11.2.0.1.0 - 64bit Production
    With the Partitioning, OLAP, Data Mining and Real Application Testing options
    [oracle@test-rms-app application]$
    [oracle@test-rms-app application]$ ping test-rms-db
    PING test-rms-db.vonmaur.vmc (192.168.1.140) 56(84) bytes of data.
    64 bytes from test-rms-db.vonmaur.vmc (192.168.1.140): icmp_seq=1 ttl=64 time=0.599 ms
    64 bytes from test-rms-db.vonmaur.vmc (192.168.1.140): icmp_seq=2 ttl=64 time=0.168 ms
    64 bytes from test-rms-db.vonmaur.vmc (192.168.1.140): icmp_seq=3 ttl=64 time=0.132 ms
    64 bytes from test-rms-db.vonmaur.vmc (192.168.1.140): icmp_seq=4 ttl=64 time=0.158 ms
    64 bytes from test-rms-db.vonmaur.vmc (192.168.1.140): icmp_seq=5 ttl=64 time=0.135 ms
    --- test-rms-db.vonmaur.vmc ping statistics ---
    5 packets transmitted, 5 received, 0% packet loss, time 4001ms
    rtt min/avg/max/mdev = 0.132/0.238/0.599/0.181 ms
    [oracle@test-rms-app application]$
    [oracle@test-rms-app application]$ uname -a
    Linux test-rms-app.vonmaur.vmc 2.6.18-128.el5 #1 SMP Wed Jan 21 08:45:05 EST 2009 x86_64 x86_64 x86_64 GNU/Linux
    [oracle@test-rms-app application]$
    [oracle@test-rms-app application]$ cat /etc/*-release
    Enterprise Linux Enterprise Linux Server release 5.3 (Carthage)
    Red Hat Enterprise Linux Server release 5.3 (Tikanga)
    [oracle@test-rms-app application]$
    The database is created and all the batch file scripts have been successfully deployed.  Now working on the application server.  The  Weblogic server is installed and 11g forms and reports are installed successfully.
    Any help would be helpful.
    Thanks,
    Ram.

    Please check MOS Notes:
    FAQ: RWMS 13.2 Installation and Configuration (Doc ID 1307639.1)

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