8300 USB sync problem

I am hoping someone can assist me with this query - I've spent hours trying to fix this myself without success (yes - I am not a techie!).
I have a 8300 - it was connected to Blackberry Enterprise Software and wireless sync as part of my prevous employment but now I am seeking to use it in standalone mode and to sync my calendar/contacts with my personal laptop using desktop manager and USB cable - ie I am not seeking to use wireless/bluetooth connection.
I have downloaded the latest version of desktop manager and upgraded my 8300 device software to V4.5. The desktop software seems to recognise my handheld however, when I try to set up sync settings or sync I get an error "your computer must be connected to the internet to perform this function" - I am connected to the internet but don't know why this is necessary to use the USB connection only.
I have reset my 8300 to factory settings to ensure all reference to the previous enterprise server arrangements with my employer have been erased - I have followed the instructions in the desktop manager user guide and my 8300 user guide (ie I have confirmed my settings are as per the guides). But I still get this error message and can't determine why or how to fix the issue.
Appreciate any assistance?
Many thanks
Southbank

Hi and Welcome to the Forums!
Here is a KB that discusses that error:
KB16471 BlackBerry Desktop Manager prompts that an Internet connection is required when attempting to set up a synchronization
Hopefully it contains something useful!
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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TS1474 iTunes/USB sync problem with iPhone 5

Syncing my iPhone 5 to iTunes via USB has gotten very, very slow in the last few days and since yesterday my calendar hangs and does not sync. Possible solutions?

In addition, I just turned off syncing calendars, and now I'm "hanging" on syncing contacts. I think that the problem is with syncing, period, not limited to a particular data base.

USB/syncing problems on one computer, no problems on the other

So I've got major problems syncing/doing anything with my iPod on one computer, and 0 problems on the other.
Just a bit about the two PCs:
One is running Vista 64bit and iTunes 64bit client. It has 4 gigs of ram, an e4300 processor, abit QuadGT mobo, and a NVIDIA 8800GT
The second is a laptop by Toshiba, running Vista 32bit, with 1.5 gigs of RAM, and some generic Dual Core processor by Intel.
I use the exact same cable and the exact same iPod on both machines. However, on my desktop (the more powerful one), I have MAJOR MAJOR problems with any iPod connected to ANY USB port. My iPod classic would freeze my computer up, would take over an hour just to transfer a few albums over due to this mysterious stopping and starting bug while syncing (the iPod would sync maybe 20-30 songs, stop for 3-4 minutes, then restart; ad nauseum) My most recent problem was trying to reformat my iPod Touch and upgrade to 2.0. Every SINGLE time I tried to restore then upgrade, the restore process would fail and the iPod would be left useless. I have reformatted the desktop thinking it was a software issue, I have tried every single USB port on the machine thinking it was a hardware issue...nothing. I've even tried unplugging every USB device EXCEPT for the iPod...zip. The weird thing about it is the fact that all other USB devices on this machine run fine. I have 2 USB external HDDs, a USB keyboard and a USB mouse. All run with no problem.
Now, take the exact same cable and iPod classic and iPod Touch...0 problems on my laptop. Syncs just fine and extremely speedy. My restore/upgrade for my Touch went error free, and I was running 2.0 after maybe 20 minutes or so.
I'm pretty sure that the issue on my desktop is either a hardware issue, or a BIOS issue, since I've reformatted and uninstalled/reinstalled iTunes more times than I'd like to count. I just can't figure it out.
I will give uber props to anyone who can figure out this extremely frustrating problem for me!!

bassec,
If you are able to sync on one computer, but not another, you have isolated it down to a hardware or software problem on the computer that won't sync.
It could be a USB timing issue as a suggested before, or it could be an issue with drivers, malware, or even security software on the computer that isn't able to sync.
Hope this helps,
Nathan C.

Ford Navigation System USB Sync Problem

Hi
I have a Ford with the factory fitted Ford Navigation system Stereo with the Sat Nav, Bluetooth and USB port. When I connect my iphone 4 to it using the USB cable, it recognises the song, and displays the tracks and folder on the screen and plays the song. The screen shows the time passing on the song, but no audio is heard from the stereo. Its like all the data is being displayed but no audio. Have tested with a iphone 3gs too, and same problem.
Looked through the forum and the ford help pages, but no one has this problem or no solution found. Can anyone help?
The iphone is updated, it will work with the aux jack cable in the iphone, but cant control the iphone with it.

Tony (funny, my name is Tony too),
I literally just leased a new Ford Edge Limited the other day, with MyFord Touch and had the same problem with you with my 3GS iPhone - after some research I figured it out. The reason you aren't hearing sound is because your iphone is paired with Bluetooth and probably set to stream the audio via bluetooth - you can't have it both ways, meaning you can't have both the bluetooth audio streaming and audio through usb at the same time. That's why I have an old first gen ipod touch connected via usb and my iphone just via bluetooth.
You can switch the audio stream from bluetooth to usb on (select myford touch) your iphone when connected to USB if you want though and can still make calls. You just cant have the audio going through both options.
Hope this helps.

HT1386 USB sync problem on iPhone 4

My iPhone will not sync via usb. I get an error message stating usb device not recognized. Does anyone know what I can do to correct this? p.s. Seagate external hard drive connected by usb can not be found.

I'm anxious for a solution as well. I have tried all kinds of "tricks" (which there shouldn't have to be any at this point) suggested here for other models of iPhone, I've tried transferring to iTunes then back again, deleting files off iPhone and trying downloads again, etc. There is no pause button that comes up for me to hit (as suggested in another thread), either. I am afraid that because I was only given the option on my iPhone to rent HD movies that I will lose them because they are not able to be transferred to iTunes. It is too bad the iTunes store doesn't give you the automatic option to rent either HD or standard when you buy it. And the HD icon is faint gray on the right of the screen so you do not see it on a tiny little phone screen. I think I've just wasted $15 bucks.

X6 and ovi suite sync problem - usb connection

i recently bought an x6 and set up ovi suite etc which all worked fine! yesterday i updated maps and the x6 operating system using ovi which again seemed to work fine. Now however when i connect phone to my pc the pc comes up problem with hardware installation and ovi suite only occassionally recognises phone - even when it does it will not sync music! help please - wish i hadn't updated anything as it all worked fine before !!!!

I have a similarly frustrating sync problem with my X6. It's my second phone too.
I've had Ovi Suite installed on my computer for about 9 months. I had difficulty getting it to sync with my X6 phone at first but after some troubleshooting I got it working reasonably well.
However over the last few months it doesn't initiate the syncing process after I connect my device. I can open Ovi Suite and click the sync buttons but it doesn't do anything.It doesn't freeze or crash either which is strange considering it is not processing the request.
I've tried everything including reinstalling the software and resetting my phone. This worked once and since went back to it's old tricks.
The only thing that works is removing the X6 device in OVI suite, rebooting the PC and adding the device again. This is real pain in the backside as you can imagine doing this each time I want to sync it.
In contrast the previous version - PC Suite - worked well with my old Nokia phone.
Nokia support have provided some guidance after pushing for a reply but you dont get expert or timely help from them.
Come on, we cant be just a few people having these issues? I reckon lots of x6 owners aren't getting full value from these devices.
It's at the stage where I'd not recommend a Nokia x6 or other Nokia phone to anyone wanting the PC connectivity which is one of the major benefits of a phone these days.
Go on Nokia give us some love!
One frustrated owner counting down the days to my upgrade option.

Outlook 2003 + iPhone calendar sync problem solved

Here is how I solved my sync problem. Seems a lot of people have the same problem here with Outlook sync suddenly not working after it worked fine for a long time.
I've had Outlook 2003 calendar sync with my iPhone for a few month without any problem, but a few days ago the sync suddenly stopped without any error message. iTunes Diagnostic found no problem and I followed all the steps that Apple outlines to fix the problem but nothing worked (TS2776).
As Apple asked to, I created a new user account on my Windows machine and setup a few test calendar entries to sync with my iPhone. That all worked fine.
So I did what Apple doesn't tell you, and I copied my original Outlook Data file (.PST) over to my new user account and tried to sync that one. Now this didn't work. So I knew the problem lies somewhere in my PST file.
I have then tried to create a new one from scratch in my original Windows account, and copy all the data over. Again, it didn't work. So I emptied the file again, and copied all my calendar entries over to the new PST file in batches (first 10, then another 10, etc).
What I found at the end is that one single calendar entry I created a few days ago caused my sync to stop working. Once I removed this entry, everything worked fine again. Don't ask me what was wrong with it (I made a backup just in case Apple wants to see it), but now everything works again.
If you want to save some time to find which one it is, you may start deleting entries that you created just recently before it stopped working.
Hope that helps.

Hi im having the same problem. I use outlook 2003 on windows xp and until recently my sync (using usb) was working fine. Now it would seem that calendar items are no longer syncing. can you give any further details of the calendar entry which was causing your problem? im wondering if it was added on a certain date perhaps.
I am running the inbox repair tool to see if my pst file has any problems but would appreciate any other help in the mean time.
Cheers

Ipod syncing problems...?

Im having several ipod syncing problems. I have an Ipod touch, 4th gen with the standard USB cable that comes with to charge it and sync it with. Today, i plugged it into my computer like normal to sync some new songs onto it from itunes. But, it started acting up. First, it kept syncing on and off, and the sync sound wouldnt stop- it wouldnt stay synced. then, later, when it finally did, not long after it said "this device does not support charging," and itunes didnt recognize my ipod anymore, so i couldnt sync my songs. is there any way i can fix this? thanks in advance.

- See:
iPod touch: Hardware troubleshooting
- Try another cable. Some 5G iPods were shipped with Lightning cable that were either initially defective or failed after short use.
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

2014 Sync problems on iPod classic / Please help!! 2014

Hello community!
I really need some help with this problem I am having... I have done some research for the past few days on my own but nothing I have found has helped.
First some specs on my device...
iPod Classic: 80 GB (I believe this is iPod with video, assumed on the fact that it supports movie syncs)
iPod software version: 1.1.2 (up to date according to iTunes)
Formatted for Windows
Syncing to Dell Inspiron with Windows 7
iTunes updated to current version (11.4)
I had much mof my music library uploaded onto my iPod for quite sometime. (close to 14,000 songs synced at 192 kbps) I often like to put my iPod on shuffle and just listen to whatever comes on, but here and there I will skip songs until something I am in the mood for comes on... I began to notice that my iPod was freezing (ON THE DISPLAY ONLY!!! Playback through speakers continued) when I would skip through songs... Once the screen dimmed however, I could once again skip to the next song. I figured this was a problem concerning corrupted files or something similar. These are the steps I took..
1.) Updated iTunes to version 11.4 and checked for further updates
2.) ATTEMPTED to check disk within Windows (was unsuccessful and heard the iPod making a lot of 'clicking' noises from within the casing)
3.) Performed an iPod restore within iTunes
4.) Performed a check disk within Windows and recovered any bad sectors (SUCCESSFUL)
5.) Selected 'Music' sync and the option for 'Entire music library'
6.) UNCHECKED 'Include music videos'
7.) Reconfigured settings as they were before and made slight changes..
     a.) Checked 'Open iTunes when this iPod is connected'
     b.) Checked 'Sync only checked songs and videos'
     c.) Checked 'Convert higher bit rate songs to '192 kbps' AAC'
     d.) Unchecked 'Manually manage music and videos'
     e.) Unchecked 'Enable disk use'
8.) Began a sync on my iPod... With well over 10,000 songs I knew this was going to be a lengthy process.. I left computer unattended..
When I returned to my computer, iTunes was unresponsive... The only way I could get iTunes to show was to minimize a Window on top of iTunes. iTunes states 'Syncing iPod... Do not disconnect' but does not show a rolling progress bar.. I cannot cancel sync, I cannot eject iPod, I cannot close iTunes...
I attempt to eject iPod device through windows, UNSUCCESSFUL (Cannot unmount generic volume while the device is in use)
I 'Ctrl+Alt+Dlt' to Task Manager and End Program 'iTunes' UNSUCCESSFUL..
I End Process 'iTunes.exe *32' and eject iPod through Windows SUCCESSFUL
When the iPod displayed 'OK to disconnect with load bar, I disconnected the device.
As soon as this bar was full iPod IMMEDIATELY rebooted completely and powered back up with only 20 songs synced. (Frustration ensues)
Confused and thinking maybe my screen saver caused an interruption during the sync, I changed screen saver and power saving options to eliminate any possible interruption, REPEATED STEPS 3-8 ABOVE, and started sync again.. Left computer unattended
Again, coming back to computer much later, iTunes was in the same unresponsive state. Closed iTunes and began looking for answers on the internet. Any and all answers I found stated I should restore iPod, update iTunes, run diagnostics tests, etc., etc...
All of which I had done EXCEPT for running a diagnostics test..
Running a diagnostics test: I ran only the tests concerned with 'Device Connectivity' and 'Device sync' tests.. Here are the very interesting results I yielded from these tests...
Device Connectivity Test:
Support services:
     'iPod support service is running.' Status: GREEN
     'iTunes Helper is running.' Status: GREEN
     'Apple Mobile Device is running.' Status: GREEN
Ports:
     'USB ports verified.' Status: GREEN
     'No FireWire (IEEE 1394) ports found.' Status: GREEN
     'iPod found.' Status GREEN
ALL TESTS PASSED
Device Sync Tests
Results:
     No iPod touch, iPhone, or iPad found. Status: RED
ONE OR MORE TESTS FAILED
I am at a loss, I realize that Apple has discontinued the iPod Classic but does that mean iTunes will no longer support these devices!?
And if ANYONE has ANY suggestions for possible steps I can take to regain syncing privileges to my iPod once again, please let me know!
Also, I have diagnostics test results saved on my desktop and available to post if required!
Thank you for any and all help!
-Chris

!UPDATE!
I made several adjustments to my sync options and made some progress and am now trying to sync in 'stages' as I like to think of them.
Here is what I did:
1.) Under 'Music' tab in 'My iPod' options I opted to sync 'Selected playlists, artists, albums, and genres'
2.) Selected a small portion of tunes I know I want on my iPod (ended up being close to 3,500 songs.
3.) Under 'Summary' tab I unchecked the 'Sync only checked songs and videos' box
4.) Unchecked 'Convert higher bit rate songs to ___ AAC'
5.) Checked 'Enable disk use'
6.) Ran a SUCCESSFUL sync!
I am now running a sync keeping the same adjustments in place and have added 6,556 songs. (SYNC IN PROGRESS)
I am wondering if trying to convert that many songs to a lower bit rate is causing sync problems and it appears as if I am at least making progress on this. HOWEVER, I really prefer to decrease the bit rate on my songs so I may fit more on my iPod... Usually most of the files I have in iTunes are at 320 kbps with a select few at 192 kbps. I would like to make everything the way it was before my first iPod restore.. 192 kbps, but this also seems to be the cause of the sync problems I am having? Anyone else have a comment on this?
Thanks again
-Chris

TS1627 Syncing Calendar from my iTouch via USB (sync services) is intermittently unreliable. I'm positively not interested in iCloud. Anybody in the same boat?

Today's immediate problem, described below, appears to be solved for the time being, but I expect recurrence based on past experience. I am not sure whether iCal, iTunes, sync services, or some combination are implicated. Does anyone know how to improve USB sync reliability? Is there a magic utility that can spot and repair trouble, or is there a more reliable system out there? A paper calendar maybe
Tonight I discovered a few events that hadn't made it from my iPod touch to iCal. Then I tried creating a couple new events and synchronizing. They remained on the ipod, but would not show up in ical. New events created in ical did get to the ipod though, quite consistently.
I eventually reset and restored my itouch. And reset sync services using terminal:
% /System/Library/Frameworks/SyncServices.framework/Versions/A/Resources/resetsyn c.pl full
Finally I can get new calendar events entered on my ipod to sync to my mac again, but those that failed to sync before still refuse to show up in iCal. They just have to be deleted and re-entered... assuming I can find them all, which I cannot do with certainty, because I can't easily figure out how long the problem has been going on without me realizing it. I'll probably miss an appointment or two, make a few friends and colleagues unhappy. Again.
Current system details: Synching my iPod Touch (gen 4, iOs 6.latest) to my zoomy retina MBP, running 10.8.4. It's an all-apple setup, no third party apps or hardware involved.
The usual/recurrent problems I've seen with syncing the itouch to iCal are:
Events modified on the ipod will be unchanged in ical. Or more rarely, the other way around.
Related to the above, a dialog box will occasionally pop up asking me to resolve sync conflicts. Sometimes lots of them. Usually my ipod has it right, and iCal hasn't caught up. I wish all the errors were caught this way, because it's pretty easy to correct errors by clicking through this interface.
Events entered on the ipod fail to appear in iCal, or vice versa.
Events get replicated, sometimes repeatedly with subsequent sync. They multiply like tribbles.
I generally muddle through using Apple's help pages, run through a few suggestions from the forums (thanks all), and after a long night of resetting various things in various ways, the bit rot is at bay yet again. A month or two down the road, things go wrong in some slightly different way.
Most of the time I have a positive user experience, but it seems the sync zombies are always lurking just beyond the light of the campfire. Is Apple paying attention to sync services anymore, or have they put all their resources into iCloud? I have no interest in iCloud. I don't want another email address to get spam, and am not comfortable keeping my data in the cloud.

Never mind. Turned iCloud on, then off, on the iTouch - then the expected option appeared in iTunes.

Itunes 10.2.2.12 - All Itunes 10 Version Sync problems

I am using Windows XP PC latest service pack, I have a newer 5th Gen 16GB Ipod Nano, I now have the latest Itunes 10.2.2.12. Every since I have had this newer Ipod Nano,and with first version of Itunes 10, nothing but syncing problems. After calling Apple Ipod Tech Support, and scouring Apple Help screens and forums, just like Apple Tech Support reps, the recommendation is mostly the same, they have me go through the grueling, time consuming process of Uninstalling and Re-installing Itunes, which I have done many times, sometimes it would help in syncing, many times not.Also tried other Apple support recommendation tricks with Apple Mobile Device too, and even upgraded to a Higher speed USB Port,again it would sync for a while and then eventually would start having same sync problems again, even after updating to the latest Itunes. Errors: Itunes is Unable to locate Ipod attached, or The required folder cannot be found.
When exactly will Apple tech Support put out a New Fully Stable Itunes Version to correct and remove these problems that occur over and over again, with so many Ipod users online?? I am getting so frustrated, that I am looking for Itunes and even Ipod better alternatives to avoid these big time consuming headaches. Anybody have a Full solution, or at least somewhat permanent Solution to these Ipod sync Errors?? Thanks for your time.

well i'm running iTunes same vsn on a brand new iMac i7 2.93GHz and i'm constantly having to wait while the old beach ball of death appears. it usually only halts normal operation for 15 to 40secs but thats ridiculous enough. i've got 16Gb of DRAM and even with no other apps running this happens - and it happens about every 3 mins or so. crazy.
9037 songs in the library.
i guess this is better than iPhoto 9 which crashed and refuses to boot full stop, in spite of several re-instals.
and i thought the new world of apple was gonna be rosy. hmmmm.

Sync problems with my iphone

Can anyone offer suggestions for trobleshooting sync problems with my iphone. Recently I have connected my iphone and my ipod to my computer while having itunes open and I do not see my devices in itunes. I have powered off the iphone and powered back on and I have the most recent version of itunes on my computer. I have also tried multiple USB ports and multiple cords on my computer. When I go to file in itunes, Sync is not an option (greyed out). Any suggestions?

Had the same issue last year on XP Pro.
1) Start->All Programs->Apple Software Update Run this and make sure your up to date on iTunes.
2) Unplug both devices.
3) Restart the computer (I know your tired of being told this-it's a windows thing and sometimes it's a PO'd IT person thing either way do it).
4) After restart open iTunes.
5) wait a tad for iTunes to open all the way up, navigate through your music to make sure. Then connect the iPhone. Watch your clock area and you should see two pop-ups. One says Found new device, second says iPhone.
Last, if it doesn't appear it's because windows photo capture is trying to connect to the iPhone. Minimize iTunes and you'll probably have a pop up sitting there. THIS WINDOW will not show up in the task bar.

Sync problem with Outlook 2007 and BDS version 7.1

I upgraded from 6 to 7,1 on Blackberry Desktop Software and now get the following error when trying to USB sync. I use homail account through outlook connector.
"Unable to access local folders. If your Outlook profile uses Hotmail connector, you must create a local data store (PST) and set it as the default delivery location for the profile."
I have had no problems syncing until I upgraded to version 7.1. Is there a fix for this or how do I reinstal version 6.
Thanks in advance

Hi and Welcome to the Community!
Here is a KB that discusses that error:
KB32597 A Hotmail connector error appears when attempting to synchronize with Microsoft Outlook using the BlackBerry Desktop Software
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
As an alternative, I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
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IPOD sync problems - are the new ones just as crappy?

Like everyone who uses an IPOD shuffle on a Windows computer, I constantly experience sync problems with the IPOD either not recognized or recognized as a different USB device. Constant plugging and unplugging into different USB ports usually solves the problem but what a freaking headache!
I'm thinking of getting a new music player and I want to know if the newer IPOD's (nano, shuffle, etc.) are as crappy with regard to USB port recognition and syncing as the 2nd generation shuffle?

You are obviously extremely dedicated. Just how long did it take you to talk to 30 or 40 million iPod Shuffle users and find out all of them had these issues?
Actually my guess would be your computer has an issue. I am assuming you are using a desktop computer? If this is true make sure you are using the full power USB ports in the rear of your computer.
Misidentification of your iPod would indicate a drive assignment problem, a problem that has been an issue since Windows was released. Make sure that all of the drivers for your other USB devices are current. If necessary use Device Manager and manually change the drive letter on the iPod.

USB Sync with 3rd party Software

Seem like Verizon is determined to press using it's restrictive syncing technique with MS Outlook. I guess they still want to compete with Outlook. There is an issue with USB sync with the Droid X.
Android OS 2.2 supports TETHERING, but Version does not. By allowing tethering, 3rd party software can sync with the Droid X via USB.
Why is Verizon restricting a feature so many business users want? To compete with Apple, Verizon should wise up and support its user communit to allow easy syncs with Outlook (Contacts, Notes, Calendar) at the subdirectory level. Business people will not post their sensitive information on the Google site in order to sync with their phone.
Wise up Verizon! You are missing an opportunity in your battle with Apple!

Hi Nitsan
You need to contact Oracle to see if they can help you. Supporting a Discoverer installation without a support number (CSI Number) is not the right thing to do. You need to pay up and buy the necessary support so that you can get the help you need.
Having said that, Oracle do produce lists of certified operating systems and platforms etc and you will not have a lot of luck if you go outside those boundaries. I'm not saying that you have but usually if their product works on one platform but not on another it is usually something at the platform end that is causing the problem. In this case the first place I would look is to see whether there are any settings within the 3rd party security software that can be applied to tell it that anyone running Discoverer inside IE is allowed to do so.
It may be as simple as allowing JInitiator to work. You may also want to try using the Sun JRE instead to see if that helps.
I strongly recommend you buy a support license. You can buy these relatively cheaply and they can be purchased in groups of I believe 25 requests (could be a different number) thus keeping the cost down. If you yourself are an independent consultant you can buy your own support license and use that to get help for your clients.
Best wishes
Michael

8300 USB sync problem

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