8310 ball will only move left up and down

My wife was using the phone scrolling through a forum and when she needed to scroll to the right she found she couldn't. this is the case with all options on the phone. a battery pull doesn't help and she is on o2 Dudley

Hello dudleyw,
Sorry to hear about your issue.
Have a look at the following knowledge base article which may help you with your trackball issue.
KB29640
Trackpad, trackball, or keyboard not working on a BlackBerry Smartphone.
Hope this helps. Have a good day.
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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8310 ball will only move left up and down

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