8310 desktop manager won't see photos in mass storage mode to transfer to computer

Redownloaded desktop manager today. Wasn't working. Download complete - no roxio on my computer software - should it show up separately? Will sync. Tells me no photos to download. Mass storage mode is on. What am I doing wrong? Thanks - Launa

Dear Launa
Do these things for your problem solution
AS you said re downloading completed an no roxio i dam shore that you donwload desktop manager 5.0 or 5.1 that will never work. Just follow the tips below
1.     download latest software from the BB web site its free. the latest version is 6.1
2.     Install and connect your device with PC using USB or Bluetooth. I preffer Cable (USB)
3.     Run it go to My Videos, My Pictures which are appeared on the left hand side pan of the software screen.
4.     Sync what ever you want.
If that does not work then do these
1.     If your data is on the memory card (Mostly the pictures and videos by default on the memory card but some time it is by default the phone memeory. If on the memory card then
2.     unplug you BB ad plug your BB again this time when you connect with the pc a message will be displayed on your BB screen which ask you to start Mass storage or not.
3.    Start Mass storage and copy paste the pictures you want from BB to PC or PC to BB
4.    For memory card instead of pluging the cable you can use a Memory Card Reader. But Mass Storage will be prefferd coz in that way you are able to browse both memories PHONE and CARD but in memory card case you just able to view card details not phone.
5.   Some time the folders are hidden in your PC and on the card for that Unhide all by going
if wndows 7 or vista then
My COmputer - > Organize -> Organize Folder and Stettings -> Scroll down and locate folder view and click the radio Show HIdden files and Folders. After that just beneth the Show Hidden Files and Folder Radio three options are checked "Hide Extentions for known file type and Hide protected operaing system files (recomended), just uncheck all of these and click ok it will prompt and message when unchecking just do it. and you see all the hidden files on the card. YOu can do it b going on Control Panel
For XP Users
Go to My Computer -> Tools -> Folder Option and the options are same as above stated and same here also you can do it by control pannel
Just let me know if this will solve your problem
Thanks and Regards
Muhammad Ehsan
IT Support Engineer
Ovex Technologies Pakistan

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Hey Cmillington,
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using the Microsoft BlueTooth driver is a requirement for Desktop Manager, not an issue. Please read task 2 of the following article from the public knowledge base:
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Hi MarcBrittain,
Welcome to the BlackBerry Support Community.
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Can anyone help me troubleshoot why the Blackberry Desktop Manager won't work when I plug my Balckberry Curve 9310 into the USB port. The program freezes and shuts down. If I try to use the device switch wizard I get this message "Fatal Error has occured while updating your device's software. Please try again." I had to purchase a new Blackberry because my provider doesn't work in my new location so I bought StraightTalk Blackberry because I use it for business and I am familar with the phone. I am desparate to get my connections loaded onto my new phone. Help!

Hi and Welcome to the Community!
I suggest this thread:
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Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry Desktop Software does not recognize Curve 8310 (on Computer Mass Storage mode is available)

Blackberry Desktop Software does not recognize Curve 8310 (on Computer Mass Storage mode is available).
Can not sync or do anything else. I believe I have the latest versions of Desktop Software and Device software.
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Hi and welcome to the forums!
The most common connection issues are addressed in the attached link.
Let us know how it goes!
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KB00125 BlackBerry® Desktop Software cannot detect the BlackBerry® smartphone
Click Accept as Solution for posts that have solved your issue(s)!
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PC won't recognize BlackBerry as mass-storage device.

I have a Curve 8320 with a 4-Gb SanDisk micro SD card. Due to difficulties installing BlackBerry Media Sync, I'm trying to just manage my media (music, no photos or videos at the moment) simply by using my BlackBerry as a mass-storage device. I understand that when I connect the BlackBerry to the computer with the micro SD card in it, the BlackBerry is supposed to prompt me to enable mass-storage mode. However, this is not happening. I can't get the BlackBerry to appear as a mass-storage device in the Computer folder on my PC. I can tell the BlackBerry is indeed interfacing with the computer, for Desktop Manager is able to interact with it. I've gone into the Media Card option in Options and enabled media-card support and mass-storage mode and told the BlackBerry to auto-enable mass-storage mode when connected, and I've formatted the card with the BlackBerry as well, but still I've had no luck.

Hi and welcome to the forums!
A couple of places for you to visit: Blackberry 101 Tips & Tricks
Take a look at this kb article: Unable to view media card
If that is not the issue, you might also want to use DM WITHOUT Media Manager as it may be causing the conflict:
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3) Install DTM to your PC
4) Start the organizer configuration over:
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Let us know how it goes!
Happy to have you here!
IrwinII
Please remember to "Accept as Solution" the post which solved your thread. If I or someone else have helped you, please tell us you "Like" what we had to say at the bottom right of the post.

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I too had the same problem. See below... there's a workaround. Apparently they are working on it.
BlackBerry Desktop Manager is unable to detect the BlackBerry smartphone when the Mac computer is bo...

BLACKBERRY TORCH - won't turn on and desktop manager won't recognise it - I can't get my contacts

Hi all,
I'm new to this so please bare with me.
I'll try and be as brief as possible. Up until last week I had the Blackberry Torch 9800. I was due an upgrade and about two days before I went to contact my network provider my Torch battery died (it wasn't broken at this point, it just was drained and needed charged) so I went to charge it and it did that thing where the battery was so dead it wouldn't even switch on whilst charging.
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ANY help would be appreciated - please not too techinal as not great with all of that side of things!
Sorry for the long post.
Sco123.

Sco123 wrote:
Sorry for the long post.
Sco123.
Then let me counter with a short reply:
www.blackberry.com/btsc/KB10144 .
Cheers.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Sync on desktop manager won't start with new 9700

I am attaching my 9700, with a USB cable, to my laptop. The Desktop Manager software opens but it will not start the sync'ing process with my device.
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Hey Graeme0309,
If you disconnect the BlackBerry from your computer and open Desktop Manager, are you able to open Synchronize?
What version of BlackBerry Desktop Manager are you using?
-ViciousFerret
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Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Desktop Manager won't do two-way sync

Hi,
Desktop Manager (2.2.1 build 7) seems to have gotten into a mode where it won't do complete syncs with my Curve 8100. I'm only want to sync iCal and Address Book (Mac OSX 10.6.8), but DM seem to be in a write-only mode. New events on my laptop get transferred to the Curve, but no calendar event I put on the Curve get pulled to the laptop. Moreover, DM seems to push to the Curve events that I have already delete on my laptop. For example, if I accidently create a "New Event" in iCal and delete it immeidately, it turns up on the Curve as "New Event" the next time I sync.
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Hey Wharton,
I certainly feel your pain on this, I've got the 9900 Bold and it won't do anything on the desktop software apart from back it up, annoyed doesn't even cut the surface of the frustration I've had with this after the hours I've spent searching the forums looking for an answer to this, mine won't sync, update, or do anything really. I'm really getting fed up with what seems RIM's very passive attitude towards this situation whilst everyone on the Windows platform seems to be getting on fine with it, I very much doubt they'll read this or even care if they did to be honest because I've had problems since I got my phone and it's got worse everytime they've released an update. I'm now at a point where I can't even look up music on my phone by artist or genre because it tells me there's no media available but yet when I go into all songs they're all there and play fine. Seriously RIM, sort this **bleep** out, it's getting beyond a joke, fed up with having a £500 smartphone that I can't update or sync with my Mac. Sorry this doesn't answer your question Wharton but I stay hopeful that RIM will sort this issue out or someone has a suggestion that helps us!
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Desktop Manager Won't Delete Apps

When I use Desktop Manager to go to delete an app on my Curve by unchecking the app, the checkmark just returns a second or two later. Is there something else I should be doing? Thanks.
Solved!
Go to Solution.

Odd...
You could delete the App just on the BB itself. Untethered, do this:
Homescreen > Options > Advanced Options > Applications > highlight, but don't select, the app > BBKey > Delete
See if that does it.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Desktop Manager Won't Work

I have downloaded the desktop manager, and like the past version, this one still wont recognize my blackberry 8330 Smartphone, I am using Windows Vista and multiple USB connection devices. I have opened the DM first, then attached the phone, and vise-versa. The phone is recognizing the connection because it lights up as charging.
I did everything SpawnMod suggested on the other blackberryboard forum, using both the decimal and hexagonal values of 1. Nothing has worked can anyone please tell me how to get the desk manager to recognize my phone, it's very annoying that I have never once been able to upload any photos from my phone (and small memory too) let alone that its only SMS and no MMS texting.
Thanks
(Here's what SpawnMod said to do and I did it all)
http://www.blackberryforums.com/rim-software/169912-desktop-manager-windows-7-a.html
"For anyone having the issue with Desktop Manager stating "Before you begin, verify that your current BlackBerry device is connected to your computer", this may resolve your problem (it worked for me even with Bluetooth):
1) Make sure no "Desktop Manager" components are running. You may need to kill BbDevMgr.exe, RIMDeviceManager.exe, and DesktopMgr.exe using Task Manager
2) Run regedit.exe
3) Navigate to:
HKEY_CURRENT_USER\Software\Research In Motion\BlackBerry\Manager
4) Create a new 32bit dword reg value named "DeviceConnection" and set the value to 1
5) Launch Desktop Manager
For me this was a new install in a VM I created to test this with. I noticed that there was no value named "DeviceConnection" where one does exist on a machine of mine that is working. Once I did this, then DM would at least start up and not show that stupid message screen where it then does not allow you to select the device. It appears that the programmers at RIM need to go back to school and learn how to test application updates and use FRESH computer images for their testing."

Hi and Welcome to the Forums!
Here is the list of troubleshooting atricles...hopefully something will be useful. However, I've no idea if the other advice you took will do harm, good, or nothing.
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
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KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
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Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these.
Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

8310 desktop manager won't see photos in mass storage mode to transfer to computer

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