8310 WIPED!!!

Howdy.. First post here... looks like you folks have things working very well for you.. here's my experience.
It's been about a month since "backing up" my 8310. I had about 375 phone and contact info items.
Today I arrived home with just a few minutes on my hands and so I plugged in the 8310 to get a quick Backup.
I was immediately challenged for a password! The password's I use are well documented, but none of them worked.
After several attempts, I contacted Cingular... I was down to 9/10 attempts... their suggestions failed and the 8310 went immediately into a 'WIPE' action... yes, totally wiped the 8310!!!!!!
I was disappointed.
Specifics
- I had no idea what "password" was needed... and carefully tried all I had
- the 8310 asked for me to enter the word "blackberry" to continue...
- There were only 10 chances then the8310 went into a "WIPE"
- All data was not lost... as I started restoring, some interesting parts were still functional such as the "name" and information on the homescreen.
The support folks said : You must have initiated an "application removal"... nope.. sure didn't.. but that's what happened.
So, I'm upgrading from the Nov 2007 version 4.3.0.17... to 450_b016_english.exe ... wish me luck!
Also, although the "Desktop Manager" shows it is updating the contacts... it doesn't...
"Thanks" in advance for any recommendations...
peace..
Channing
Solved!
Go to Solution.

More data.. upon install of new level of DM I got the following error:
- System
- Provider[ Name] Application Error
- EventID 1000[ Qualifiers] 0
Level 2 Task 100 Keywords 0x80000000000000 - TimeCreated[ SystemTime] 2008-06-23T23:17:07.000Z
EventRecordID 3429 Channel Application Computer blackie Security
- EventDataBbDevMgr.exe 4.0.0.1 464235f1 ntdll.dll 6.0.6001.18000 4791a7a6 c0000005 00043016 131c 01c8d584cf20e510
Faulting application BbDevMgr.exe, version 4.0.0.1, time stamp 0x464235f1, faulting module ntdll.dll, version 6.0.6001.18000, time stamp 0x4791a7a6, exception code 0xc0000005, fault offset 0x00043016, process id 0x131c, application start time 0x01c8d584cf20e510.
peace..
Channing

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Hi,
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Since your servcie is a BES servcie the access to the internet is through the BES.
The MDS is a service running on the BES to authenticate you. (and thus the error)
So, No BES = No Internet access using the Browser icon!
So, I need a little clarificatuioin.
Did you move from one BES to another? Or did the user simply switch carriers?
It sounds as if you moved from one third company BES to another third company BES... Is that right?
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So can you please give details such as:
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BES - where is it now hosted:
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Have you tested with other BB handsets to ensure you/user are clicking the same icons on both handsets (most ppl do different things to access in their own way, so simply asking them if it works doesnt help!)
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