8320 Enterprise Email

Hi
Just got new 8320 from Orange, UK. Works great, setup the IMEI and PIN online, added my email account, all great. However, when I use the setup wizard on the phone, I have two options:
1) "I want to use work email account with a BlackBerry Enterprise Server"
2) "I want to skip email setup"
If I choose option #2, the email setup is skipped and doesnt work.
If I choose option # 1, it asks "Has your BlackBerry Enterprise Server administrator provided you with an Enterprise Activation Password?". We are not using enterprise, I just want email access. If I choose YES to this anyway, it does ask for my email address, and password, but also for the "Activation Server Address". It then fails (I leave the ASA blank)
Any Ideas would be greatly appreciated

Not sure what you mean, I already registered at http://www.blackberry.orange.co.uk and successfully added the account, without problems....
Is this it ?

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Hi and Welcome to the Community!
Here is a KB that discusses what you need to do:
KB14202 How to remove an IT policy from a BlackBerry smartphone
Hopefully it contains something useful!
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4 Display/Scan Bar Code
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PIN: C0005A9AA Display/Scan Bar Code

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When setting up the enterprise email, my company has put a requirement to have an 8 digit passcode set up on the phone for security reasons. I understand the iphone supports this.
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Hi and Welcome to the Community!
Try resetting the hub. With the Hub Messages list displayed, swipe 5 times diagonally from top right to bottom left.
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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Eugene Mirgorodskiy wrote:
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Hi and Welcome to the Forums!
Indeed there is...but you must have the proper data plan from your carrier. Typically, it is called The Blackberry Data Plan...a generic data plan is usually not sufficient to have access to the enhanced BB functions of email, browsing, etc. Contact your carrier to be sure you have a plan that will provide you with access to their Blackberry Internet Service (BIS)...then you will have the ability to configure a personal email account.
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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Hello Dactyl55,
Sorry to hear about your issue.
Are the messages old messages? Do you need to keep any messages that are older than the ones you want to delete? If you are fine with all messages previous to the stuck messages being deleted then you can try doing a delete prior. Highlight a message that comes after the ones that are stuck now hit the menu key and choose delete prior to see if that removes the messages. Note this will delete all previous messages.
-SR
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Does this site work in another internet browser?
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8320 Enterprise Email

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