8330 crashed yesterday black screen but can hear emails, text coming in??? 3 friends same thing

my bb 8330 crashed yesterday with screen going black and key board not working. sometimes the screen will light up but for only a few seconds and the key board wont work??? what's going on with the Rim software issue I hear about? I have 2other people  i know of that this happened to with their bb 8330? can anyone help... I am a business person and need my contacts and bb? thanks for your time.
email me please [email protected]
EDIT: Personal Information Removed - Information such as e-mail, phone number, IMEIs, and PINs are prohibited for security purposes.

Model: 8330m
Platform Version: 3.4.0.30
App version: 4.5.0.138
Mine started doing this on the 4th of July.  I could receive calls but not answer them, I could get text messages, but not view them.  The screen goes black when it goes into sleep mode and can not be woke up.  When calls come in it wakes the screen up, but still can't answer the call. 
If I take the battery out I can move the track ball around but can not select anything and once I stop moving the trackball the screen goes black.  None of the keys on the keyboard work.
It's done this twice and was broke for about a couple of days.  When it started working again the screen popped up and it was entering "252525252525252525" on the screen on it's own and then I got control of it again both times.
I was out of town and on vacation when it happened and I couldn't take it to my provider, I called them from my wife's phone and they said it was a software problem.  So far it has not happened again, but I am still going to take it by my provider and see what they say.
Ntelos
Model: 8330m
Platform Version: 3.4.0.30
App version: 4.5.0.138

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