8460w some (not all) USB ports not working

8460w running Windows 7 x64.
2 USB ports on left side of computer (as you face it) do not register anything at all when you plug something in. All other ports seem in perfect working condition.
-Updated all USB drivers
-Confirmed nothing is shut off in BIOS
-Uninstalled all USB drivers, shutdown, removed all forms of power, held Power for 1 minute and let sit for 20 minutes
-Ran HDD, Start-Up, and Run-In diagnostic tests
-Replaced Systemboard
-Repeated everything with new Systemboard
There are no error windows, no popup bubbles in the system tray, and no problems in the system logs.
Literally at my wit's end here. Can anyone think of anything else I can try? Any ideas AT ALL would be great.
Thanks.
This question was solved.
View Solution.

Hi,
the one of the left side are USB 3.0 ports. you may need to install USB3.0 driver and firmware before you use them.
Renesas Electronics USB 3.0 Host Controller Driver
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...
hope it helps.
Regards,
WW
“I am an HP Employee“
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MSI GAMING 5 - ALL USB ports not working

hello
how are you every one
i have problem with rear usb port i can use it in safe mod and bios only but it does't work when the operition system start i try to slove the problem i updated bios i have other pc and same specification and it's work without any problem but with this mother borad rear USB ports not work also the USB ports on the case ALL USB PORTS NOT WORKING
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Quote from: Nichrome on 28-January-15, 00:18:47
Hi,
What about if you try to install drivers from your product's page?
http://uk.msi.com/support/mb/Z97-GAMING-5.html#down-driver
And when exactly it starts to fail to work? Did you try to have OS just installed, restart it and see if it works then? Are you able to determine which driver installation causes USBs to stop working?
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All usb ports not working

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Hi Tom,
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Hello everybody, This is my first post on these forums due to this problem, and I hope some people can help me out.
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Can you download CPU-Z. Then check the Mainboard Tab in CPU-Z and check the what revision your Southbridge is.
I may be wrong but the USB disconnect after sleep was an inherent bug of the Intel C1 chipset which was corrected in C2. The initial boards all had C1.
It may be that yours is just faulty to the point that it started loosing the USB connection even though its not coming out of sleepmode.
Do check and let us know.
Quote
My PSU failed at one point, and when I used a lower power PSU until my replacement came, none of these issues occurred.
Sorry I missed this part in the initial read.
If that is the case, then it is also possible that you may have a defective PSU. The only way to confirm that is to run with another PSU for an extended period to ascertain if that is a consistent occurrence. If it doesn't happen, well then you know for sure it is PSU related. Also recheck all your connections from the PSU (especially the 24 pin connector)
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USB Ports not working with specific devices

So this one has me scratching my head. My USB ports on the back of my iMac are working except for a few devices. 1 being a logitech USB receiver, and 1 being a usb mp3 player. When I plug the received into the iMac the keyboard won't work, but when I plug my USB hub into the same USB port and the receiver into the hub it works fine. The mp3 player isn't working in any usb/hub (so that's a mook point).
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Hello all,
Something similar happened to my previous motherboard (I wrote about it here).
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LOST ALL USB PORTS

Hey guys, really hope you can help cause I'm new at this.
Just put together this brand new rig with Vista Ultimate, well here are my specs :
MSI975X mobo
4GB Corsair PC6400-800MHz RAM
WD 320GB Caviar HDD
Spire Pininfarina case
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Everything was running fine 5 minutes ago, when suddenly, after plugging in my digital cam to transfer a picture onto my HD, I lost ALL of my USB ports (front-2, back-6-including those on the D-bracket). I have no idea what happened but I was using a USB keyboard and USB mouse (diNovo Edge-Bluetooth, and Cordless Trackman-USB). Basically, when I plugged in my cam, the keyboard and mouse froze (then I realized that all USB ports had been lost, so it wasn't the keyboard and mouse at all). I had to restart the 'puter with the case's restart button, and then at the POST screen it said that there were no keyboard detected (of course). Then I had to take out an old PS/2 wired KB to reboot and enter Windows, and that's the KB I'm using now (along with an old mouse, PS/2 as well). I can't tell you how stressed out this makes me, because I have no idea what is the cause, and almost no experience at putting computers together. I think I installed everything correctly (the 9 & 10 pins on the USB headers are not used - my case included the correct connectors and I didn't have to unwire or cut anything), and all USB ports were working absolutely fine up until I plugged in my cam (in fact, I had plugged it in previously, and everything went fine).
Can anyone help me?
Thanks in advance to the kind soul who will be able to provide me with advice that will solve this problem, which I hope isn't too bad.
Oh, and yes, the USB keyboard and mouse were both enabled in the BIOS.

Quote from: Maesus on 26-February-07, 09:34:59
where do you plug your d-cam? front panel or back panel's USB port? If front panel, that means the port comes with the casing, not with the motherboard. MAke sure that your wired the USB cables correctly, and watch out of the 10th pin on the board, it is the OC pin (overcurrent). If your casing does not support this pin, don't plug it.
No, my case's connectors have the correct configuration. The 10th pin doesn't have any wiring on it. But thanks for the input. By the way, how's life in Malaysia? I see you're from Penang... I'm fascinated by Kuala Lumpur for some reason. I'll be visiting your country as soon as I can, and particularly KL.

USB ports not working at all - C655D-5048

Please help me. This is driving me nuts!
OS: Windows 7 Home Premium (x64)
Model: Toshiba Satellite C655D-0548
Actions already taken:
- System restore (twice)
- Uninstalling all USB ports via Device Manager
- Resetting the BIOS to its original settings
- Updating the BIOS
- Remove AC PS and battery, hold down power button for more than thirty seconds
- Change in Power Settings - Disable USB disabling for power
Worth noting:
Last night, everything was working fine. Today, I updated CCleaner and cleaned most of my files and useless registry values. I noticed the problem with both USB ports when I realized my iPod was not charging, and it would not connect at all. I tried all of the above to no avail, and hibernate the computer. I come back home, resume it, plug in my mouse, and it starts working again. I plug in my iPod, says it is connected, but it is not charging. 10 secs later, both ports die again.
Another thing worth noting here: When I start the computer with my mouse plugged in, my mouse would light up for half a second, and then shut back down.
I have absolutely no idea what else to do. Is it software? Hardware? I bought this computer on July 28th, 2010. I will be taking it to a local store so that I can give it a review. But, please, has anyone solved this issue? Any tips?
Thanks!!

Here's your model's downloads, specs, user guide, etc, page:
Satellite C655D-S5048
If you haven't done it yet, make sure you have made copies of your Toshiba Recovery disks. Click 'Start - All Programs - My Toshiba - Recovery Media Creator. Follow the on screen instructions. You'll need 3 blank DVDs. See bottom of page 68 of your user guide.
Next, I would normally try to reload your chipset drivers, the USB drivers are usually part of this. But, both your model's downloads page, and the European model's page, do not have a seperate chipset driver. However, your specs show you have an AMD graphics card that is part of the AMD chipset. These things seem true for the whole 'family' of similar models.
So, I would reload the AMD display driver, and hope the chipset drivers are part of that package:
AMD Display Driver
If this doesn't work, backup all your own user files off your hard drive. Then run the Toshiba Recovery program, to return your unit to its out-of-the-box state. You can do this when powering up your system by holding down the '0' zero key until you see the Toshiba Recovery menu. The instructions for this begin on the bottom of page 59 of your user guide.
Let us know what happens. Good Luck.
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Installed Windows & 32 Bit But Drivers and USB ports NOT WORKING.

I bugh an HP Pavillion TS 14 Notebook that came preinstall with Windows 8.1 64 bit which I hate so wiped the drives and installed Windows 7 32 bit and now I have a big problem. None of my network drivers work and the 2 uSB ports where I plug my mouse and other SB hardware in no longer work.
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This question was solved.
View Solution.

Hi:
Should be no problem to get W7 32 bit to work on that model.
Just use all of the drivers and software from the HP Probook 450 G0 on your model except the Audio, BIOS and firmware files.
Your model uses the Intel HD graphics driver only.
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http://h20565.www2.hp.com/portal/site/hpsc/public/psi/swdHome/?cc=us&lang=en&sp4ts.oid=5359407&ac.ad...
Audio: Accept the agreement. Download and install the first driver on the list.
http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=14&PFid=24&Level=4&Conn=3&DownT...
If for some reason, the Intel HD graphics driver from that model does not work, then use this one...
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G6 Pavillion 2230sa USB ports not working

Hi, this is my first time posting anything on these forums
My G6 Pavilion 2230sa is running Windows 8.1, and for the past week the USB ports haven't been working at all. Not only are any devices not recognized by the computer, but they aren't powered (ie Phone, tablet won't charge from the usb ports.) My xbox 360 wired controller is completely unresponsive (lights not coming on), as is my mouse. This applies to all three usb ports, I'm not sure if its a software or hardware problem.
The problems started after taking the laptop on an aeroplane. (one of the hinge casings has also popped open and won't close, but it seems to be just cosmetic damage. I'm no expert though.
I've tried restarting, removing the battery, and restoring from a system image dating from before the incident; no change.
Any help/assistance anyone can offer me will be much appreciated; not having usb ports is a real inconvenience, and being a student I don't want to have to buy another laptop.
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Some things appear to have changed since I last posted yesterday:
The USB ports on the left now work intermittently- my USB powered cooling mat runs steadily then powers down, and then powers up again. My xbox 360 controller also shows power throughout startup, but the lights flicker and I haven't been able to see if it works in a game yet.
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After 10.8.4 update macmini usb ports not working

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Hi ErayK,
If you are having unusual USB power error messages after an OS update, you may want to try resetting the SMC/NVRAM and see if the issue persists. You may find the following articles helpful:
Intel-based Macs: Resetting the System Management Controller (SMC)
http://support.apple.com/kb/ht3964
Apple Support: About NVRAM and PRAM
http://support.apple.com/kb/HT1379
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Hi everyone,
Please forgive me if this is in the wrong spot.
Just sent my laptop (Touchsmart TX-2 1015au) off for a warranty fix - told them the USB ports weren't working on Windows 7, 64 bit. It came back wiped, running on Vista 32 bit and.....with the USB ports not working.
I figured I'd try to get it working because I need my laptop for uni and can't send it back right now. So I clean installed Windows 7, 64 bit again and its still not working. Did the standard open device manager and uninstall everything under the usb tab. All that has resulted in is causing the fingerprint scanner to stop working (being told that it is not connected) and still no working USB ports.
All advice really welcome and very much appreciated!
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Hi:
Should be no problem to get W7 32 bit to work on that model.
Just use all of the drivers and software from the HP Probook 450 G0 on your model except the Audio, BIOS and firmware files.
Your model uses the Intel HD graphics driver only.
The first driver you have to install is the Intel chipset installation utility and then reboot.
http://h20565.www2.hp.com/portal/site/hpsc/public/psi/swdHome/?cc=us&lang=en&sp4ts.oid=5359407&ac.ad...
Audio: Accept the agreement. Download and install the first driver on the list.
http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=14&PFid=24&Level=4&Conn=3&DownT...
If for some reason, the Intel HD graphics driver from that model does not work, then use this one...
https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23713

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I have a late 2011 MBA 13".
The 2 USB ports stopped working as soon as I updated to 10.9.1.
I tried zapping PRAM and resetting the SMC.
I even turned the thing off for hours and still nothing.
Any idea how to fix?
Everything was fine until I did the update.
Thanks.

This is not a known bug affecting 2011 MBA computers with 10.9.1 so there is something wrong with your installation. Since zapping PRAM and resetting the SMC did not work I suggest that you try one of two things but first make sure you have backed up your computer.
1) download Mavericks and reinstall it. Sometimes an update goes awry and a reinstall fixes it. Since doing this won't disturb any of your data or applications it would be my first choice. You'll be downloading 10.9.1 so you won't have to perform any updates.
2) boot into the recovery mode, erase the hard drive and then download and install Mavericks. Once Mavericks is finished installing you'll be asked if you'd like to migrate data and applications from a backup. Say yes and if your backup drive isn't already connect it, do so. Select your applications folder and account folders from the list and let the Setup Manager do its magic.
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Usb port not working in Mavericks

Now that I've upgraded to Mavericks, my USB ports don't seem to be working, ie I cannot connect my devices (iPhone 4s and iPad 3) to iTunes. Any help out there?

Hi all!, I'm experiencing the same problem here, but resetting both SMC and PRA/NVRAM had no effect: USB is still non working. It's a fresh installation of 10.9.5 on a brand new HDD (no other HDDs attached), and I have no BT to attach another mouse to, so I can't even operate the machine. The system responds to other inputs (the clock ticks on, and if I press the power button it asks me if I want to shut down), but will not see any USB device (keyboard, mouse, ext. volumes... nothing).
Note that USB ports are FULLY functional during boot (e.g. during the boot volume select screen) and under 10.6.8 (that sits in another HDD currently detached). The only quirk is that the machine does not want to BOOT from a USB drive (it lets me select the drive, but it will not boot from it eventually).
Where should I look for the problem and/or the solution?
Any further idea apart from the resets?
Thanks!

8460w some (not all) USB ports not working

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