8500 adf scan Breaking a single page into multiple pages

I have a 8500A Premium. Lately when I am scanning multiple sheets via the ADF, the scan will take each sheet and break it into multiple sheets on the scan. i.e., if I am scanning 5 sheets, I may end up with 20 partial sheets in my scan.

Hello there @coolhandluke2 ,
I read about the unusual scanning issue you are facing when you scan with your Officejet 8500A. I would suggest trying a multiple copy for starters to see the copies will also show irregularities.
If the copies work fine, the issue is most likely within the software.
Here are some steps to try!
Power reset:
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
Uninstalling the Printer Software, restarting the computer and reinstall the printer HP Officejet Pro 8500A Premium e-All-in-One Printer - A910n Drivers
Let me know the results, good luck!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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Hi @panduke,
I understand that you would like to be able to email a multiple page scan. I can help you today.
I don't have access to the Cue 13 software that you are using, so I will provide a couple of ways to be able to check the setting for creating a separate file for each scanned page or not. If these steps don't match the software that you are using, please provide a screen shot of the software.
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Lite v22 software.
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Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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8500 adf scan Breaking a single page into multiple pages

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