8500 All in One - touch screen not working

One minute the touch screen with all it's functions was working fine and then, bam (!), the touch screen stopped working and I can't even use the one/off switch to power the unit off - it does not respond.  Funny thing is that the printer is still working from my computer so I can still send a print job via the wireless.   With the touch screen not working I can't use any function from the unit itself (copy a hard copy, fax a hard copy) and if the unit runs out of paper I have to unplug it to reboot since I can't hit the 'enter' on the touch screen once I've reloaded. 
Bottom line --- nothing from the unit itself works.  Has a printer fairy locked me out or does this sound like a hardware error?  Thanks for any help ...
Linda T

Excellent.  Let me know how round 2 treats you.  The sad demise could have been due to a couple of things...as a side question, is the climate where you live especially dry right now?  I may request that our testers recheck how well we handle a static shock on the product if it is dry where you live. 
Regards, CF
I work for HP and hope to make your day Sproutastic!

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