8500 all in one

8500 all in one has engineering defects in both paper tray senors... fax and paper tray. new one did not work. they sent us a refurb replacement - it does not work... and HP cannot fix on ph.
wee need same dpi and other charcteristics.
WHICH ONE...

Excellent. Let me know how round 2 treats you. The sad demise could have been due to a couple of things...as a side question, is the climate where you live especially dry right now? I may request that our testers recheck how well we handle a static shock on the product if it is dry where you live.
Regards, CF
I work for HP and hope to make your day Sproutastic!

Similar Messages

Why is my computer telling me to turn ON my HP officejet 8500 all in one? It's ON!

My HP officejet 8500 all in one printer is powered on. The fax and copier are working but when I try to print my computer (windows 7 pro 32bit) tells me to power on my printer. I had trouble with my DSL internet server yesterday and installed a new modem w/ router from at&t and my printer runs through a netgear prosafe port switch. I had to reboot everything to get the internet up on my PC. the printer worked fine before the internet and hardware trouble. I have tried wiring it directly to the PC with the USB cable and it gives the same error. I have rebooedt, unplugged computer and printer over and over.

Turn the printer off. Hold # and 6 keys while and a bit after turning it back on. This will reset the printer.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

HP 8500 ALL IN ONE - CAN NO LONGER SCAN TO SHARED FOLDER

I have had an HP 8500 all in one scanner / printer for a while and have not had any problems with,
Yesterday the printer hung so I reset it.
I am using ethernet (wired) as opposed to wireless.
When I reset the printer it gave it a new ip address of which I reconfigured back to the address of my network ie 192.168.7.xxx
I am able to print and scan from the embedded printer web page but when I scan to my shared folder, the printer cannot conect.
Does anyone have any ideas?
I think it may be something either to do with the network path or possibly the sharing permissions fo the network folder.
Thank you in advance for any assistance that can be provided.

Hello there @DAVIDA64, welcome to the forums
I read through your post about the issues you are having with scanning to your network folder. My best suggestion would be to check out the guide below and set up your scan to network folder again.
HP Officejet Premier 8500 (A909n) and Wireless 8500 (A909g) All-in-One-Printers - Set up and Use Dir...
Best wishes, have a great day
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Paper Jam error message due to broken gear on Officejet Pro 8500 all-in-one printer

3 year old HP Officejet Pro 8500 all-in-one printer (haven't used it much). Keeps telling "Paper Jam" although there is no paper jammed anywhere (searched meticulously with a flashlight after watching HP's tutorial videos on how to clear paper jams). I started searching on the Internet and found a couple of related videos on Youtube that pointed me in the right direction:https://www.youtube.com/watch?v=PMFW1RRlDHEhttps://www.youtube.com/watch?v=EwbF2Vs_0gQ I could hear a clicking noise on that area of the printer each time I turned it on, so I carefully took the black cap apart that was hidding the gear, and confirmed I had the same problem as in the youtube videos above. See picture below showing the white plastic gear part that has a large crack which causes the Paper Jam error message and renders the printer unusable. After Googling a little bit, seems like a relatively common issue and wonder why such a part like that is not made of a stronger material like metal (planned obsolescence maybe?). Does anybody know if there is a way of replacing the broken gear? (I really care for the environment and I would like to avoid having to throw the relatively new and expensive all-in-way printer away) Thanks a lot in advance for the advice!

Hey , Thanks for posting in the HP Support Forum. I do see that a cracked gear in your HP Officejet Pro 8500 All-in-One Printer is impeding all functionality. I would like to help you with this but that particular part is not replaceable. I recommend you reach out to our tech support team to find out what servicing options you have available. You can click on the following link to initiate a case: www.hp.com/contacthp/
Once you fill out the online form to create your case you can choose from different direct contact methods. I hope this helps. Regards,

Print Too Small from Photoshop CS4 with HP 8500 All In One Printer

I'm running Windows XP with CS4 and latest patches and drivers. When I print an image to my HP 8500 All in one printer, the printout is too small. Instead of a centered 4 x 6 image on the page I get a 1 x 1-1/4 inch small print of the image in the upper left hand corner.
I re-installed CS3 and it works perfectly as do any other print options, such as word, etc. But from Photoshop CS4 I can find no way to print to this printer without the image shrinking in size. If I print to another printer at the same sitting, the image is fine. So it's a PS CS4 vs. HP 8500 unique problem I guess.
I've see this post in other forms and no help as yet. Does anyone have this one on their radar. I really like this printer, but it's quite annoying.
By the way, If I print to a PDF from PS CS4, the pdf file image is fine. That's another end around for printing also. HMMMM.
I did contact HP and they put the problem squarely back on Adobe. No partnership there.
Thanks,
Glen

Will the printer print from any app?
I know it sounds like a dumb question, but you didn't actually say... And I admit to looking for software problems on an occasion or two when I had forgotten to plug in cables.
-Noel

HP 8500 All in One prints reddish color

My HP 8500 All in One Deskjet has started to print in all reddish color even though the cartridges appear full. I have run a cardridge head clean and a cardridge align and if I'd rather put my head through a plate glass window than have to talk to HP today.
Does anyone happen to have any recommendations on this and was there a dedicated place to post Mac Printer questions with the new interface?
Also, does anyone know how I get to set the Print Page to all black and white? I can never seem to find these kinds of things in the Printer Config now that I have converted to Mac for some reason.
Thanks.

hi,
It seems to me that there could be a problem with the Magenta/Cyan Printhead of your printer. Try to perform the steps of cleaning the contacts of the printhead and of the printer, click here. After cleaning the contacts, try to print a diagnostic page to see if your printer will now print color. If issue persisted, then i believe you need to replace the Magenta/Cyan printhead.
Contact HP tech support at 1-800-474-6836 for any suggestions regarding this matter, they might be able to replace the printhead of your printer if your machine is still under warranty.
Hope these would help you!
Kiko

8500 all in one color not correct!

my red color is pink

Hey @big-bob1,
Welcome to the HP Support Forums!
I understand that you're experiencing a print quality issue when printing from your Windows 7 to your HP Officejet 8500 series printer. I would like to assist you today with resolving this quality issue. However, in order for me to provide you with accurate troubleshooting steps today I do need to verify which Officejet 8500 series printer you have:
1) HP Officejet Pro 8500 All-in-One Printer Series - A909
2) HP Officejet Pro 8500A e-All-in-One Printer Series - A910
If you're not sure which series of printer you have, please click here for instructions on how to locate your printer model number.
In the meantime, you will need to follow the Print Quality troubleshooting steps to resolve this issue. Once you determine which Officejet 8500 series machine you have, please follow the appropriate Print Quality troubleshooting steps below.
If you have the HP Officejet Pro 8500 All-in-One Printer A909 Series, please click here and run through the quality troubleshooting provided.
If you have the HP Officejet Pro 8500A e-All-in-One Printer A910 Series , please click here and run through the quality troubleshooting provided.
Please respond to this post with the result of your troubleshooting. Should the issue persist, be sure to include you exact printer model number in your response. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

Cyan and yellow are not printing on HP officejet pro 8500 all-in-one printer A909

I have an Officejet Pro All-in-One 8500 A909a printer, using OS X operating system. Cyan and yellow are not printing. I've ran the Print Quality Diagnostics Page and they do not show up there or on the align page. My ink levels are good.
Can you help me find and fix the problem?
Thanks

Hi DavidM2,
Welcome to the HP Forums.
I see that you are having issues with the Cyan and the Yellow ink cartridges as well.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
If you are still having issues then try to replace the cartridges.
Let me know how you make out and if you have any other questions, feel free to ask.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Officejet Pro 8500 all-in-one printer - issues after upgrading to Windows 8.1

After successfully downloading a driver from the HP website to enable using this all-in-one printer with a new HP laptop using a Windows 8.1 OS, I confirmed that the printing function works normally (just as it did with a Windows XP OS on my wireless home network).
However, I don't find any icons appearing on the 8.1 desktop for other HP apps (e.g. HP Solution Center, HP Photo Creations). I do have an icon for the Printer. When opened, it shows two options: 1) add a new printer and 2) add new software (from the original CD). But the original CD is for the XP OS, which I don't try and possibly mess up what already is working.
So-o-o, Is there any HP software download available for HP apps to use with this printer, especially HP Solutions Center?

Hi Riley.
You can get HP Photo Creations here:
www.hp.com/go/hppc
It's a free download for Mac and Windows.
Hope this helps,
RocketLife
RocketLife, developer of HP Photo Creations
» Visit the HP Photo Creations Facebook page — news, tips, and inspiration
» See the HP Photo Creations video tours — cool tips in under 2 minutes
» Contact Customer Support — get answers from the experts

HP 8500 all In One premier printer 909

I have a Hp officejet all in one premier 909 wireless printer. I try touse my Ipad but it can;t find the printer. The manu to connectal states that the printer is applicable. Help please

Hey there! Sorry to hear about your issue. Check the list below to see if your printer is supported:
iOS: AirPrint 101
If it is listed use the tool to troubleshoot the issue: AirPrint Setup and Troubleshooting
Hope this helps!
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

HP 8500 All In One COLOR print issues

My all in one will not print in color, I have just replaced all of the cartridges and even ran a TEST page and all other available diagnostic functions with no success. I also checked the print options to be sure COLOR was selected and everything including the print test comes out in BLACK only. Even the color level test prints in BLACK for all cartridges ...
Any suggestions on this issue.
I have tried printing documents from Word, Publisher and every other program with no success.
Thank you!
Glen Bigness, P.A. Realtor

hi,
It seems to me that there could be a problem with the Magenta/Cyan Printhead of your printer. Try to perform the steps of cleaning the contacts of the printhead and of the printer, click here. After cleaning the contacts, try to print a diagnostic page to see if your printer will now print color. If issue persisted, then i believe you need to replace the Magenta/Cyan printhead.
Contact HP tech support at 1-800-474-6836 for any suggestions regarding this matter, they might be able to replace the printhead of your printer if your machine is still under warranty.
Hope these would help you!
Kiko

8500 All in One - touch screen not working

One minute the touch screen with all it's functions was working fine and then, bam (!), the touch screen stopped working and I can't even use the one/off switch to power the unit off - it does not respond. Funny thing is that the printer is still working from my computer so I can still send a print job via the wireless. With the touch screen not working I can't use any function from the unit itself (copy a hard copy, fax a hard copy) and if the unit runs out of paper I have to unplug it to reboot since I can't hit the 'enter' on the touch screen once I've reloaded.
Bottom line --- nothing from the unit itself works. Has a printer fairy locked me out or does this sound like a hardware error? Thanks for any help ...
Linda T

Excellent. Let me know how round 2 treats you. The sad demise could have been due to a couple of things...as a side question, is the climate where you live especially dry right now? I may request that our testers recheck how well we handle a static shock on the product if it is dry where you live.
Regards, CF
I work for HP and hope to make your day Sproutastic!

8500 All-in-One Printing envelopes

Do I have to remove all of the paper from the feeder to print one envelope? or several envelopes? I tried to print one envelope by placing it on a stack of paper in the feeder - it jammed. Had a 6500 AIO and sometimes it worked with 1 envelope on a stack of paper - sometimes it jammed. I don't print a lot of envelopes.

The page here indicates that the paper should be removed from the input and output trays. To prevent jams probably requires the side slider to be snugged up against the envelopes to prevent them skewing as they are fed into the printer.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

HP 8500 All-in-one printer - how can I print in black and white only (to save color ink)?

I want to be able to select the option of printing in black and white only to save color ink. How can I do that?

What operating system? You can generally find an option for "Print in grayscale" and "Black ink only" in the Color or Advanced tab of the Printer Settings.
Some color ink will still be used to keep the printheads from clogging, see here for information. (The Officejet 8500 is an IIC printer in the vocabulary of that page.)
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Office jet pro 8500 all in one

I can not get the yellow to print, I have installed a new cartridge. All the other cartridges work properly. I have cleaned the print head and it made no difference. Part of the time it will start and go about an inch down the page and then quit. Any suggestions?

Hi,
Make sure to use any scan method available for Lion.
If you have the HP Scan application installed, be aware that the used software version is not intended for Lion.
Please follow the steps below to find what scan methods may be used on the OS:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01910186&lc=en&cc=us&dlc=en&product=3752459
If there is still any problem while trying to scan, also make sure to install the latest HP Printer Driver 2.9 by clicking the Apple icon and then Software Update.
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

8500 all in one

Similar Messages

Maybe you are looking for