8500 LCD display shows garbage after a reset

8500 all-in-one printer:  I called tech support for a jam message.  They attempt to download the latest printer firmware. They can't get the firmware loader to start up so that eventually ask me to unplug the printer, hold down the # and the 6 keys and plug in the power to perform a hard reset of factory settings.  On power up all displays in the LCD printer screen are total unrecognizable garbage.  Every now and then an "[OK]" will scroll by but nothing else is comprehensible. They eventually agreed to send a replacement printer and I was back in business.  6 months later the paper jam message starts again.  Tech support again tells me to do the #, 6 power off/on reset and again the LCD display goes to garbage.  They were again not able to download new firmware to the printer and again a replacement is coming.  Each time they say they have never seen the display show only garbage and implied that I was crazy.  Has anyone else seen the LCD display only show garbage (this is NOT a foreign language but special characters, etc)?  Repeating the power on reset does not change the display to something understandable.  I would like to be able to fix this myself and get HP to say that they have seen this before.  It can't be just me.

Dude... I just figured it out.  Since you cannot read the menus on the printer LCD, you have to go in via the built-in Web Server.  Here's what I did:
1)  check your main router for printer's IP address in DHCP table.  Name of my printer was "HP7243AC".
2)  Type that IP address into your browser (does work on Chrome)
3)  On the web page that comes up, go to Settings tab
4)  On the index at the left of the page, click on International, under Preferences.
5)  Set Country/Region to USA, and Language to English.
Boom... done in two tics.
Hope this helps!

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