8520 Email Setup Issues and App Download Issue

Hey there
I got my first Blackberry ever yesterday. I've been wanting one for years but I finally got it and I cannot set up my email or download any apps.
Each time I got to setup the email the only option is 'I want to use a work email account with a Blackberry Enterprise Server'
But I don't. And I know to download apps you have to download the app world. I did it via the desktop but apparently my phone is compatible?
I'm so confused and I don't know who to ask to help me.
Thanks

Hi and Welcome to the Forums!
To use the proprietary RIM Push email capability, you must have an adequate data plan from your carrier. The carriers host BIS for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), you will then have Personal Email added to the email setup wizard.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
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