8520-unable to get email settings in the set up folder

I have only had this for 2days and I am unable to get the emails working, in the set up tables the email setting icon is not there and when I try to set up the email in the set up wizard, email set up only gives 1 option ' I want to use a work email account with blackberry enterprise server' which I don't I wan to connect to my home email address with Sky Email

This appears to be a common issue and there are several threads about this....
I am having the same issue with msn email.  I got the message yesterday from Blackberry to change my password.  No luck in doing that nor in deleting the email service and adding it back.  I think this is on the Blackberry side of things not MSN.  I greatly depend on having mobile access to my email and this service level won't cut it.  So far Blackberry is a Fail for me due to this as well as a host of other things.  I guess it is time to go back to something else. 
I'll keep trying and post back if my email service eventually gets successfully added back to my blackberry.
Edited to add:  I tried adding my son's msn account and it set up just fine via the web at blackberry service and also again via email setup on my phone.  When I use the web based email setup process I receive an "invalid email or password: error.  When I use the blackberry handheld email setup application I get an error message that says "Unable to set up email.  Please try again."  Yes - I am sure I am using the right msn password - I have signed on to my account several times to be sure.  This is incredibly frustrating.  Any ideas at all?  Is this the only support that is available - asking other users? 

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