8520 won't connect to the computer

when i plug the USB into the computer the phone starts charging so it obviously recognises it's plugged in but nothing happens on the computer! and when i click on my computer it says removable device but then says insert a device when you double click that. my friend Tom has the same phone and he used my USB to plug his in and when we went on my computer his phone was there so its not the USB. I just really don't understand!
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Hi and Welcome to the Forums!
Did you install, to that PC, the required BB software? See this helpful article:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/HOWTO-use-your-blackberry-as-a-US...
While the post is dated, simply substitute the proper commands for each step to match with your OS level. Also, the article is written for an older DTM version...you can (and should) use the most current.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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