8530 Desktop Manager Software Updated on 3/7/2013 killed my calendar link

Since January 2010, my then-brand new 8530 Curve synched perfectly and beautifully with my Outlook Express calendar. As of 3/7/2013, some automatic update to my Desktop Manager Software blew the whole thing up. Now, whenever I connect my Curve to my PC, the PC reboots. We can't even get an error message, the reboot is instantaneous.
Have checked everything else (promise), and I've had my computer geek (who is excellent and who built my computer and my network) and various other tech wizards all tell me the same thing: I need to get BACK to version 6.0.0 something something Desktop Manager software and download that back to my PC, then stop all automatic updates. They, and I, have collectively spent three full days trying to accomplish this, which led to this forum and all of you. PLEASE help!
Details: From my Blackberry, the following: 8530 v 5.0.0.1030 (Bundle 1675, Platform 4.2.0.451)
PC is Windows XP operated.
What else does anyone need to know? THANKS SO MUCH! In return, can talk horses and/or law for hours in one-to-one chats in gratitude!!

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

Calendar as part of Blackberry Desktop Manager Software

Hi All,
It would be a good idea to have the BB Calendar as part of Blackberry Desktop Manager Software, so appointments could be entered on the PC and then sync with a BB or the other way about.
I don't have an enterprise server, just plain old MS Outlook on my PC.
Regards,
Leslie.
Solved!
Go to Solution.

Hello,
As what I assume to be a business strategy, RIM specifically does not provide a PIM/Organizer with their software. Rather, they provide conduits to various PIMs so that the user has a choice as to which PIM they prefer. See this matrix for which PIMs are supported by different versions of the RIM DTM software:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB12268&sliceId=1&docTy...
BES is not required in order to sync a calendar to a BB. You can indeed sync, with the tools available today, bi-directionally calendar, contacts, email, etc. etc. etc.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Desktop Manager software & Windows compatibility

I've downloaded the latest BlackBerry Desktop Manager software, paired the the Blackberry and desktop and as soon as I press the Synchronise button I get a message from telling me that the Desktop Manager has encountered a problem and needs to close, plus do I want to tell Microsoft about this problem.
Has anyone come across this before and is there an easy solution?
Working off WIndows XP Pro.
Cheers

What version of DM?
Try downloading and install the latest verson, 4.6, withOUT the media manager.
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Desktop Manager Software 4.3

Are there any updates to the 4.3 desktop manager software? thanks! R Kayne

Greetings, and welcome to the BlackBerry.com Support Forums.
Yes, version 4.7.
Download Desktop Manager from here:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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New BlackBerry Desktop Manager software for Mac

Let me know if there is a better "BlackBerry" forum to ask these questions -- but just wondering if this software will backup Address Book on my Mac to my BlackBerry without erasing everything I've already entered into the Blackberry by hand the past 2 years...
...also we have the Enterprise (corporate account) BlackBerry license (BB 8820) - if I use the newly released BlackBerry Desktop Manager software will that make a real mess of things or is it compatible.
Thanks for any comments or references to other forums or such. I come here because everything I've done with computers since 1989 is MAC - and this is a great discussion site-- and yet my latest job is using BB's... (and most others are on PC's...)
Saturday 3 October 2009

As far as screwing things up, mine went fine. There were some comments about problems. If you go to crackberry. com, there is a Mac users area, under Forums/Blackberry Operating Systems and Desktop Managent.

Desktop manager software for blackberry 9780 crashes

Hello,
I have a laptop lenove T420 with windows 7 ulitmate. and we do use lotus notes 7. We synch lotus notes calendar via usb cable. it was working fine when we are in xp but since we use windows 7 it stops working, it crashes.
2 things i have to say :
1. After installing manager, it doesnt communicates with lotus notes domino server, even after entering right password for lotus account. it says, the blackberry server is not available or server information is incorrect.
2. i say cancel the below information, and i enter into desktop manager software by connectecing my blackberry via cable. and i start synchronizing , it synch at some point the software crashes by says desktop manager stops workings. and i need to restart the software. but it doesnt synch the calendar entries and contacts.
I also reinstalled the software, i repaired, nothing fixes my issue.
Any ideas how to fix the issue ? Thanks in advance

Hi guys,
I fixed my issue by installing the desktop manager 5.0.1.28. Now i can able to synch my calendar lotus notes with blackberry device.
Thanks
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Desktop Manager states Updated Software Component Must Be Installed - but won't install it

I am running Desktop Manger 6.1.0.35 (Bundle 34) for a while. I am moving to a new smartphone of the same model but phone I am moving to has an older OS on it. I run the desktop manager which correctly determines that there is a new OS to load. I select the OS version to load and tell it to get the update and it responds with the error 'An Updated Blackberry Software component must be installed before you can continue'. It then asks if you wish to Install or Cancel. After selecting Install, it returns to the main screen of the desktop manager. Selecting UPDATE again, to insteall the latest OS, it repeats the same process again. So I am unable to load the latest OS into the device.
I've tried loading the software via the Blackberry web site instead, and it does the same thing. I can't get the OS updated.
Has anyone had this problem and determined how to get around it?

Hey,
i am having the same issue for about 3 weeks now. I was able to install the latest version, 7.1, but i can't install a new OS. The software finds that there is a new OS that can be installed, but as soon i want to install it, the software demands an update, although it already is the newest version...
Might there be a general problem with the 7.1 version???

Windows shuts down desktop manager while updating calendar

I am using Vista / Office 2007 and Desktop Manager v 5 (run in admininsrator mode) with USB connection.    The contacts synchronise OK, but when it moves to the calandar Windows display the Blackberry Desktop Manager has stopped working message - and no solution is available. I have deleted and reinstalled Desk Top manager. Any ideas. Please   Thanks
Solved!
Go to Solution.

Hi and Welcome to the Forums!
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
http://na.blackberry.com/eng/services/desktop/
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Can't repair or uninstall Desktop Manager Software

I'm trying to uninstall Desktop Manager 5.0.1 , When I tried to uninstall using the typical Add/Remove Programs from Control Panel, it appears the following error:
"Could not access VBScript run time for custom action"
How can I repair or uninstall the Desktop Manager??
Solved!
Go to Solution.

vermontgolfer wrote:
Am experiencing the same problem. I recently upgraded to Desktop Software 5.0.1 and somehow never properly uninstalled v4.2. I now have both on my system and am getting an annoying Roxio Message, each time I start my computer, which only started after this upgrade. I have tried repeatedly to uninstall version 4.2. It goes thru the process, but at the end I get the following message:
Error 1316.A network error occurred while attempting to read from the file C:\Windows\Installer\Blackberry Desktop Software's
I have complete Administrator authority, so that is not a reason.
The new 5.0 Desktop Software is working fine, but again, I think this Roxio pop up installer message is related to either not properly installing 4.2 or having multiple DM on my computer.
Any help is greatly appreciated.
Thanks.
Hi and Welcome to the Forums!
Given what you describe, I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.
1) Remove all device OS update packages from your PC (add/remove programs)
2) Cleanly uninstall any and all versions of the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
Some have reported that there are more registry keys to remove than are discussed in that KB
Others have reported the use of a registry cleansing tool to also be helpful
You may further need to dig for and remove anything that is remotely Roxio...those can be somewhat hard to find at times.
3) Get a fresh download of the RIM DTM software:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchronizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
If you don't really need Media Manager, then don't grab the version with it.
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
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Cant pair BLACKBERRY 9700 desktop manager software with P300

Hello,
Hope someone can help. Im running a Toshiba P300 Bluetooth enabled Laptop. Did have a Nokia N96 which paired up no problem with PC Suite but ive tried everything with this Blackberry and their Software the Desktop Manager and i just cannot get it to recognise the Blackberry, works fine with USB. Im using Bluetooth Stack 7.0 for Windows by Toshiba if that helps at all. Phone Software is all up to date.
Sorry if its been answered a million times but its driving me mad, I dont wanna have to take the Cable everywhere.
Can anyone help at all?
Many thanks in advance

Hello,
OK, I uninstalled all the Toshiba Bluetooth Stack components but i still couldnt pair my Blackberry. Do i need to update the Microsoft Stack Drivers and if so where can i find them? Ive googled all i can think of to try and find them.
If i tell you what im trying to do, I open Control Panel, Bluetooth Devices, Add a Wireless Device but it just doesnt find my phone and ive made sure its on and Discoverable, tried it with and without the Toshiba Stack Installed. Should i try another Stack ?? WIDCOM??
Any ideas how i can resolve this would be appreciated,
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Desktop Manager software

Hello, I have a BB Tour that I use through Verizon.   I also have a BB bold 9000 that I use for work with another carrier.   Can I use the original destop manager software for both or do I /can I run the software for both on the same computer?

Yes, you can. Desktop Manager will know, when connected, which device it is you have connected.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Desktop Manager Software behind Proxy

Hello Everybody,
I am working for a mid-sized company and we are running Blackberry Enterprise Service to enable our offsite engineers to access their e-maills. Our Internet Access from within the company network is done by a proxy server that only allows certain traffic to flow through.
When the people are onsite with their blackberrys, we advice them to use the blackberry desktop software to update their BB OS'es and to a backup or their stuff on the phone.
Unfortunatly, the BB Desktop Manager does not make proper use of the proxy and for some queries towards the BB Infrastructure - he just ignores him. We were able to bypass these problems by enabling direct access (not using the proxy) to the Addresses we found out that the Desktop Manager uses.
Long Story Short: Is there a KB article or any Information from RIM which Addresses/Ports etc. the Desktop Manager needs to have access to? We want to avoid this trial and error situation and configure our network properly.
Thanks for Reading
regards
Martin

Hi sawhubh,
Please see the following KB article for a workaround for updating BlackBerry® Device Software while behind a proxy. "Unable to install BlackBerry Device Software updates when behind a proxy" http://bbry.lv/QcFQjv
Hope this helps.
-FS
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Installing Blackberry Desktop Manager Software

Hi,
I'm trying to install the Blackberry Desktop Manager 4.0 Sp1 software
onto a few PC's.
Once I've customised the setup.ini file and run "setup.exe /s" from the
local drive (or network drive), the program setup installs the software
correctly.
However, when creating a Zen App object and inserting the following in
the "Run Options" tab, all I get is the MSIEXEC options screen (same as
running msiexec.exe /?)
Path to File:
C:\Setup\Blackberry_Desktop_4-0_Sp1\Blackberry_DM_4.0Sp1.exe /s
Working Directory: C:\Setup\Blackberry_Desktop_4-0_Sp1\
Any idea why the setup works when executing from Windows Explorer, but
fails when executing from Zen App objects?
Thanks for the input...

Hi Anders,
Thanks for the reply.
Yes, I definitely selected the option "A Simple Application (No
..AOT/.AXT.MSI file)"
It's worth mentioning that the setup.exe file calls an MSI file called
"BlackBerry Desktop Software.msi".
That appears to be done via the setup.ini file. See below.
[Info]
Name=INTL
Version=1.00.000
DiskSpace=8000 ;DiskSpace requirement in KB
[Startup]
CmdLine=/l*v %TEMP%\BB_DM.log
SuppressWrongOS=N
ScriptDriven=2
ScriptVer=9.0.0.333
DotNetOptionalInstallIfSilent=N
OnUpgrade=1
RequireExactLangMatch=0404,0804
Product=BlackBerry Desktop Software
PackageName=BlackBerry Desktop Software.msi
MsiVersion=2.0.2600.0
EnableLangDlg=Y
DoMaintenance=N
ProductCode={60041461-D167-4796-AF92-3AEF8C329811}
ProductVersion=4.0.1.12
SuppressReboot=Y
PackageCode={563D0473-9C7F-466A-BF53-6680D3D2773F}
[SupportOS]
Win95=1
Win98=1
WinME=1
WinNT4=1
Win2K=1
[Win95]
MajorVer=4
MinorVer=0
MinorVerMax=1
BuildNo=950
PlatformId=1
[Win98]
MajorVer=4
MinorVer=10
MinorVerMax=11
BuildNo=1998
PlatformId=1
[WinME]
MajorVer=4
MinorVer=90
MinorVerMax=91
BuildNo=3000
PlatformId=1
[WinNT4]
MajorVer=4
MinorVer=0
MinorVerMax=1
BuildNo=1381
PlatformId=2
ServicePack=1536
[Win2K]
MajorVer=5
MinorVer=0
MinorVerMax=1
BuildNo=2195
PlatformId=2
[Languages]
count=10
default=409
key0=405
key1=407
key2=409
key3=40a
key4=40c
key5=40e
key6=410
key7=415
key8=416
key9=804
[BlackBerry Desktop Software.msi]
Type=0
Location=BlackBerry Desktop Software.msi
[Setup.bmp]
0=setup.bmp
Type=0
[instmsiw.exe]
Type=0
Location=instmsiw.exe
[instmsia.exe]
Type=0
Location=instmsia.exe
[ISScript.msi]
Type=0
Location=ISScript9.Msi
[Validation]
CountryList=UK/GUERNSEY,
[INSTALL_OPTIONS]
COUNTRY = UK/Guernsey
SETUPTYPE = Enterprise
MAILSERVER = Exchange
REDIRECTOR = Enterprise
USERS = AllUsers
SHORTCUTSTARTUP = True
SHORTCUTDESKTOP = True
UNINSTALLEXISTINGHANDHELDS = FALSE
SUPPRESSREBOOT = True
Anders Gustafsson wrote:
> Steven Bellamy,
>> However, when creating a Zen App object
>>
> You did select "simple" and not "msi" when creating the object, right?
>
> - Anders Gustafsson, Engineer, CNE6, ASE
> NSC Volunteer Sysop
> Pedago, The Aaland Islands (N60 E20)
>
> Novell does not monitor these forums officially.
> Enhancement requests for all Novell products may be made at
> http://support.novell.com/enhancement
>
> Using VA 5.51 build 315 on Windows 2000 build 2195
>

Desktop manager software, v 4.7

Just installed this version of desktop mgr software. During set up I checked off "open in start up" or something to that effect - so when i boot up my laptop, the desktop software opens automatically. I would like to change this option, and open the software at will. I cannot find this option - any help?
Solved!
Go to Solution.

You cann't change the setting from the installed application. Go to Start -> Control Panel -> Add Remove Programs -> BlackBerry Desktop Manager -> Change/Remove. Now modify the settings to open the application at will.
tanzim
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Profile manager software update section missing

Hi,
Im trying to set up my own software update server. When i try to set up the payload there is no option for software updates anywhere in the list in profile manager.
Im currently running Lion server 10.7.5.
Is the option not there and im going to have to set this up by other means or have i somehow screwed up?
Any pointers very much apretiated.
Thanks
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Not that it's much help but we are having the exact same problem. When accessing profilemanager we are redirected to the wiki page whether wikis are turned on or not.

8530 Desktop Manager Software Updated on 3/7/2013 killed my calendar link

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