8600 N911

Hello, I am having a scanning issue with my iMac running OS X 10.9.5 Mavericks. I have installed the latest software, the HP Inkjet OSX Mavericks and performed the software update yesterday (HP printer software update Version 2.16.1). Here's the problem I'm having:
Although I have the software that says I can scan to my desktop, scan to my email and scan to my folder; I am unable to do any of those things. The reason being, is if I attempt to start a scan from my printer, it will make connection with my iMac, then about 60 seconds later, the printer will beep, and I get an long error message stating that the printer lost connection with the iMac.
I have also tried without success using the HP Scan application. I opened it, located my printer, and clicked on the scan button. Within 20 seconds, I get a message that my scanner reported an error. The actual error is: "An error occurred during scanning"
I next tried going to HP's embbeded web server, I clicked on the scan tab, and then subsequently on the webscan button; followed by the Start Scan. This did operate my scanner (surprisingly) but upon completing the scanning process, I received a notice (in red lettering) next to Status – Scan Done" and directly underneath it said, "Click the Save icon to save the scan on your computer".
Here's the problem, when I checked the preview for the document I scanned, it only scanned the top left portion of the page. However, the larger problem, is there is NO SAVE ICON that shows up anywhere on the page or my iMac for that matter.
Here are the settings I used:
Document Type: PDF
Color Preference: Black
Paper size: Letter
Resolution: Text 300 dpi
Quality: 75 Medium
I would really appreciate some help here. I basically can't use the full functionality of this printer I bought from HP, and there appears to be no rhyme or reason behind its disfunctionality.
Thanks!
Josef

Hi @SefNupe,
I see by your post that you are having issues scanning. I can help you with this.
The HP printer software update Version 2.16.1 driver won't have the same features as the Full Feature Software and Driver.
I would delete the printer from Printers and Scanners, add the full software driver back in again.
From the Printers and Scanners window, highlight the Laserjet on the left side of the window, on the right side of the screen it should show just the printer's name. Make sure it just lists the full name of the printer.
Here is a screen shot of adding the printer.
Try scanning using Printers and Scanners and the HP software.
Also check the Check the Scan to Computer settings. A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning.
Let me know how you make out.
Have a nice day!
Thank You.
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Gemini02
I work on behalf of HP

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How can I descreen and scale the target image size with a HP 8600 n911 premium?

I recently purchased an new HP 8600 n911 premium all-in-one, HP's top of the line all in one inkjet printer/scanner. I cannot find any settings that permit me to descreen an image (such as one in a newspaper) or to adjust the size of the target image. Is there additional software that will permit me to do this or am I missing something in the software provided by HP?
This question was solved.
View Solution.

You would need software form a third party to have this option. The free software that comes with the 8600 doesn't have an option for that. Vuescan is the only software I could find that says it works with your pritner and has a descreen option. You have to purchase it, but it will give you more advanced options than the software that came with the printer.
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Scan To network folder - HP officejet pro 8600 cannot connect.

Good morning,
For the last week or so, My officejet pro 8600 has been giving me the error
"Cannot connect to \\REDACTED\Public\Scans. Make sure the remote computer is turned on."
It will correct itself if we restart the computer/printer in question. but this only solves the issue for approx 6-7 hours.
Things i have done to attempt to fix this.
Set a static ip address for both the computer in question and the printer itself.
updated the IP address using the HP tool.
reinstalled the HP office program.
Set DMZ for both the computer and printer.
Set the public scans folder to zero security( so anyone connected to the network can gain unrestricted access)
re-setup the network feature on the printer itself.
however now i am at a loss.
Any help would be great.

Hi @Prophet1986,
Welcome to the HP Forums!
I understand that you cannot connect in order to scan to your network folder with your HP Officejet 8600. I am sorry to hear this, but I am happy to help!
Are you able to make copies? Setting Up the Printer to Print and Copy from Tray 1 and Tray 2.
Are you connected wirelessly? Or with an Ethernet cable?
Also, what operating system are you using? Windows or Mac? What version? If you do not know the Operating System you are using, please visit this website. Whatsmyos.
In the meantime, please try the following:
Make sure the printer's power cable is plugged directly into the wall outlet, not a surge protector. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
Firmware update. Getting Printer Updates for HP Officejet Pro 8600 (N911), Officejet 6600 (H711) and Officejet 6700 P....
In the meantime, if you are using Windows, please see this guide, HP Scan to Network Folder or Digital Fax to Network Folder Fails to Install or Function in Windows w....
Printer Does Not Maintain Wireless Connection. (This guide will help you maintain the connection, if you are wireless).
Hope this information is helpful, and hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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HP Print Software for MacBook Pro and Windows 7 gone awry on HP OfficeJet Pro 8600

Almost one year ago today I wrote a post about my first problem with HP OfficeJet Pro 8600 N911. Today I write my last.
I have an HP OJP 8600, with option Tray 2 included, and auto feed included. My system test computers are:
1. Apple MacBook Pro, OS X 9.5, HP software is the only 3rd party software.
2. HP Laptop, Windows 7.
The OJP wireless radio gave up, so I cannot run it wirelessly. It is connected by ethernet to my router. All five of my computers can use. All of the functions of the printer are usable. For example: it prints, it scans, it copies, it faxes. All functions working. My problem is with the HP software download to the Apple and to the HP Laptop.
I would like to be able to use all of the feature settings when I print. But alas, I cannot. Both the Apple and the HP Laptop have a similar appearing window that opens when you choose to print something. In theory, you are supposed to be able to control a range of paper types and quality, print type and quality, and (in my case with the two trays) what tray to use to select the paper.
I regret neither of the computers perform these functions. And all of the mistakes that I find on the Apple computer I find on the HP Laptop Windows 7 computer.
I don't have the time to test every combination. But I think the table below will help you get an idea of what the problem is with the software that HP sends offshore for maintenance.
The results of the paper quality selection, the print quality selection, and the tray availability are as follows:
PAPER PRINT QUALITY TRAY AVAILABILITY
Plain Paper
Plain Paper DRAFT/NORMAL/BEST/MAX DPI gray Auto/Tray 1/Tray 2
Thick Paper DRAFT gray/NORMAL/BEST/MAX DPI gray Auto/Tray 1/Tray 2 gray
HP Bright DRAFT/NORMAL/BEST/MAX DPI gray Auto/Tray 1/Tray 2
InkJet
Other DRAFT gray/NORMAL/BEST/MAX DPI gray Auto/Tray 1/Tray 2 gray
HP Bright DRAFT gray/NORMAL/BEST/MAX DPI gray   Auto/Tray 1/Tray 2 gray
Specialty
Other DRAFT gray/NORMAL/BEST/MAX DPI gray   Auto/Tray 1/Tray 2 gray
Card   DRAFT gray/NORMAL/BEST/MAX DPI gray Auto/Tray 1/Tray 2 gray
Brochure
HP Brochure DRAFT gray/NORMAL/BEST/MAX DPI gray   Auto/Tray 1/Tray 2 gray
Other DRAFT gray/NORMAL/BEST/MAX DPI gray   Auto/Tray 1/Tray 2 gray
In summary the new HP Print software for Apple and Windows 7 computers has identical programming mistakes on both operating systems. Under no circumstances can I use the MAX DPI setting.
The user cannot use the features that are built in to the HP software because the paper selections override the locked tray, the print quality, and the unusually small list of HP selection of papers.
It is time to invoke my warrenty rights. There are too many systemic problems with the software and the device. I don't have any more time to act as an unpaid system test analyst for HP.
Who do I contact to use my warrenty before it runs out in a few weeks?

Hi,
Those are not programming mistakes, but those are limitations of the product, please check the printer specifications below:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02858465&tmp_track_link=ot_faqs/top_issues/en_u...
As you may find under Paper-handling specifications > Paper tray capacities, Tray 2 only support Plain Paper.
Maximum DPI is only only supported on Photo Paper, therefore those limitations are applicable.. these limitations are also listed on the Printing Specifications section above, Maximum DPI is listed as 4800 by 1200 dpi:
Color print resolution: HP enhanced photo quality with Vivera inks (up to 4800 by 1200 dpi Optimized on HP Premium Plus photo papers with 1200 x 1200 input dpi)
As well that can be find listed within the Print photos on photo paper or the Print borderless documents sections, you may simply search for Maximum DPI within the user guide as a reference:
http://h10032.www1.hp.com/ctg/Manual/c03026243.pdf
Those are not an issues with the printer but those expected limitations fully meet the product specification.
Shlomi
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OfficeJet Pron 8600 (n911g) not printing after firmware upate to CLP1CN1435AR

While re-enabling ePrint, printer self-updated to firmware CLP1CN1435AR. Since that time, printing has been erratic. Most times I have to switch the printer off, then on again to get a document to print.
The behavior is the same on all computers in the house (Win 7 / Win 8). Have tried resetting the printer settings, re-installing printer driver software, and disabling the PC firewall. Prior the the "issue" starting, printer has had a long record of simple and reliable network printing.
At the time the printer fails to print, I can browse the printer Web page. I am certain the physical ethernet connection is working.
There was also a spate of Windows updates at the same time.
I have not found any reports of similar problems - which puzzles me.
Anyone else with this problem? Any suggestions?
Config:
OfficeJet Pro 8600 Plus (n911g)
Wired Network: Enabled
IPV4 printing - static IP addresss. DNS and gateway both specfied.
Wireless Network: Disabled
Basig Printer Drivers installed - latest version.
Printer Firewall: Off (tried turning on then off again - no diff)
Can I "Downgrade" the firmware to test if this resolves the problem?
Thanks

Hi @TheoL,
Welcome to the HP Support Forums and thank you for very much for the detailed information on the issue you are experiencing.
I have included the Getting Printer Updates for HP Officejet Pro 8600 (N911), Officejet 6600 (H711) and Officejet 6700 P... document for you. Some firmware updates need to be completed using an ethernet or USB cable connection. Please use this document to update the firmware.
If you are still experiencing issues after reviewing the firmware update, please follow the steps in the Printer Does Not Maintain Wireless Connection document.
Please let me know the outcome.
Regards,
Happytohelp01
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I work on behalf of HP

My HP Officejet Pro 8600 Plus printer will not recognize my wireless router passwrd

My printer was working fine but when I turned it on today it wouldn't connect to my wireless router. I try inputing the correct password and the printer gives me this message......"the WPA security passphrase configured on your HP printer does not match your wireless router setting" .
I have entered the password several times and I know what I have entered is correct

Hi @Southglen,
Welcome to the HP Forums!
I noticed that your HP Officejet Pro 8600 Plus printer will not recognize your wireless router password. I am sorry to hear this, but happy to help!
I would recommend to go through this guide, How to Find the WEP or WPA Key or Password for Your Wireless Network, just to double-check your wireless password, in case it might have changed.
I would also suggest a hard reset, by going to this post How to perform a Hard Reset, by @Rich1.
After those two steps, I would suggest a firmware update, Getting Printer Updates for HP Officejet Pro 8600 (N911), Officejet 6600 (H711) and Officejet 6700 P....
Let's start with these steps, and we will go from there!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP Officejet Pro 8600 Plus On-Glass Copy Problem

When I try to copy on-glass, the scanner bar does not move to the far right edge so it cuts off about 3 inches of the top of the document being copied. Scanning from document feed and sending items to be printed work fine.
This question was solved.
View Solution.

Hi @MKortan , and welcome to the HP Forums!
I understand you're having copy issues. I would like to try and help!
What paper size are you using?
I'd recommend performing a a power reset on the printer. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
Also, try plugging the printer power into a different wall outlet.
I'd then suggest updating the printer firmware:
Getting Printer Updates for HP Officejet Pro 8600 (N911), Officejet 6600 (H711) and Officejet 6700 P...
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Hp Office Jet Pro 8600 A910, suddenly can't send fax. Reveiving faxes are ok.

We can't send any fax, but we can still receive a fax. This happened suddenly without any changes (on device or our telephone line) When sending a fax it dials and gives a busy tone. After that we get a error sheet pointing out Error 388, communication error. Following things we did:- Tried sending fax on our other phone line to rule out broken phone cable/connections.- Called to phone and from phone to fax which worked.- Printed out T90 testsheet. All tests passed.- Tried faxing with ECM off or in other words turned off the error connection mode.- Tried faxing with lower connection speed setting.- Checked other settings to see if there was anything wrong, but all okay.- Powered off, disconnected power cable for at least 15 seconds. Is the fax broken or anything else we can try?

Hi , I see you have been troubleshooting an issue with your Officejet Pro 8600 no longer able to send faxes, and I think I may have found some more information for you. Can you specify your your exact printer model for me? In your post title you say it is an 'Office Jet Pro 8600 A910' but and A910 is an Officejet 8500A. How Do I Find My Model Number or Product Number? Seems like an odd question, but the printer make a copy? It could be an issue with the scanner mechanism.
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HP regularly releases firmware updates that may also correct the problem you are experiencing. You can click on this link to;Get Printer Updates for HP Officejet Pro 8600 (N911), Officejet 6600 (H711) and Officejet 6700 Premium (H711) e-All-in-One Printer SeriesGet Printer Updates for HP Officejet 6500A, and Officejet Pro 8500A e-All-in-One Printer Series Have you tried to run the Fax Test Report? It's usually located in the setup menu, under tools. The fax test report will let you know if it finds any problems and how to correct them. Once everything passes on the fax test report, you can Test Your HP Fax Machine with the HP Fax Test Service. I reviewed the error code you provided from the Interpreting Error Codes in Fax Communication Error or Fax History Reports document. Error 388: There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time. Retry the fax reception when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve. Have you touched base with the phone company to make sure they have not changed anything on their end? Does this same error occur with every number you try to dial? You could see if anything in Fax Sending Fails Intermittently or Fails for Only One Recipient is helpful as well. Please let me know if these steps resolved your issue, or if there is anything else I can do to help. I look forward to hearing from you! Thanks,

Office Jet Pro 8600 N911a - drivers not displaying on hp support website

Hi there, I am trying to use the hp support pages to find the latest firmware and drivers for the HP Officejet Pro 8600 e-All-in-One Printer - N911a. The hp driver website is not listing any. There is a whirly wheel that spins but never gives an answer which is a little frustrating. In the past it was a case of clicking on a hyperlink and choosing the download option required. Now the only software to download interrogates the pc and printer to give suggestions but doesn't give any answers. Can someone please give me a link to the latest win 7 32 bit drivers for the HP Officejet Pro 8600 e-All-in-One Printer - N911a and firmware if there has been an update sinch the original pritner launched. I'll even throw in a pretty please and a smiley thanks in advance john

The driver download pages for many HP products are currently down, but you can download the full featured Windows 7 x86 drivers for the Officejet Pro 8600 n911 from HP here: http://ftp.hp.com/pub/softlib/software12/COL40120/bi-108858-3/OJ8600_1315.exe This may not be the latest version and for the firmware update you will need to wait for the HP site to get back up or you can do a firmware update from the front panel of the printer assuming the printer is connected by wired or wireless LAN (not USB).

Resetting user name and password encrypted in printer memory

How do I reset my HP printer 8600 N911 series name and password? I have no record in my passwords file that I ever had to set up a name and password, and now I can not use my network folder set-up without one. Thanks.

Hi,
Reset the printer may help you to clear the old password and set a new one. Please use the following instructions:
http://resetprinters.com/how-to-reset-the-hp-officejet-pro-8600-premium-all-in-one-printer/
Regards,
BH
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HP 7110 all in one printer scanner, etc.

My hp 7110 will scan and copy, but stopped printing yesterday. When I try to print a document from outlook or word or a pdf file, the printer "starts", makes some noises, and then stops and all the lights on the "all in one" apparatus start to flicker. I get a message to turn it off and on again - which stops the lights, but i also get an error symbol in the bottom right corner of the screen and have to cancel the printing attempt.
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Hi @falkenred0131,
Welcome to the HP Forums!
I see that you are experiencing issues when attempting to copy or scan with your HP Officejet 6700. I am happy to help you with these issues!
I would recommend to go through this guide, HP Printers - The HP Printer Does Not Turn On or Respond When the Power Button is Pressed, and watch this video:
(Even though the guide title may not match your issue, I believe the solutions will help.)
I would also recommend making sure the firmware is up-to-date on the printer. Getting Printer Updates for HP Officejet Pro 8600 (N911), Officejet 6600 (H711) and Officejet 6700 P....
If this does not resolve your issue, please call our phone support at 800-474-6836 for further assistance. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Best of luck!
RnRMusicMan
I work on behalf of HP
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Since upgrading to Lion, my HP officejet pro 7550 orubts, but will not scan

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Hi @Southglen,
Welcome to the HP Forums!
I noticed that your HP Officejet Pro 8600 Plus printer will not recognize your wireless router password. I am sorry to hear this, but happy to help!
I would recommend to go through this guide, How to Find the WEP or WPA Key or Password for Your Wireless Network, just to double-check your wireless password, in case it might have changed.
I would also suggest a hard reset, by going to this post How to perform a Hard Reset, by @Rich1.
After those two steps, I would suggest a firmware update, Getting Printer Updates for HP Officejet Pro 8600 (N911), Officejet 6600 (H711) and Officejet 6700 P....
Let's start with these steps, and we will go from there!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Printer won't print from a copy.

Printer won't print from a copy or from computer. Goes through the motions but have blank page. HP Officejet 6600
It was working fine and then had a message that the ink cartigages were bad, so I replaced them. Went to Set-up, tools, cleanprinthead when that finished I aligned printhead, but it didnt print the alignment page. It is a HP Officejet 6600

Hi @happyhunter11
Please make sure your firmware is up to date; Getting Printer Updates for HP Officejet Pro 8600 (N911), Officejet 6600 (H711) and Officejet 6700 P....
If you have the latest update and the issue remains, call us. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

Update download does not download

My wireless hp 6700 begins to download updates and then a message pops on the printer to say "update could not be downloaded. The printer works perfectly as a wireless

Hi @Shiranee,
Welcome to the HP Forums!
I understand that your update is not downloading with your HP Officejet 6700. I am sorry to hear this, but happy to help!
Please try a hard reset, by going to this post, How to perform a Hard Reset, by @Rich1.
Make sure that the printer's power cable is plugged directly into the wall outlet and not a surge protector, Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
Try the firmware update again, Getting Printer Updates for HP Officejet Pro 8600 (N911), Officejet 6600 (H711) and Officejet 6700 P....
Hope this resolves your issue, please let me know if you have any further concerns!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Scanning Freezes after several pagees -

Our Officejet Pro 8600 frequently freezes while scanning using the auto document feeder.. Sometimes at page 2 - sometimes later. I've upgraded and reinstalled drivers - as of yesterday and it just froze again this morning. This has been a constant problem and just trying to reach out for help! Any words of wisdom on how to fix this?

Hi , Welcome to the HP Forums! I noticed that your HP Officejet Pro 8600 plus, is freezing during scanning, on Windows 8.1, and I am happy to look into this scanning issue for you! Please, try a hard reset, by going to this post, How to perform a Hard Reset, by . It is important that the printer's power cable is plugged directly into the wall outlet, and not a surge protector. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well. After the hard reset, I would double check that the printer's firmware is up-to-date. Getting Printer Updates for HP Officejet Pro 8600 (N911), Officejet 6600 (H711) and Officejet 6700 Premium (H711) e-All-in-One Printer Series. Then, I would go through this guide, The Automatic Document Feeder (ADF) Does Not Pick Paper. When the scan freezes, do you see any error messages, on the printer's display screen? If so, what is the error? Hope these steps help, and hope to hear from you soon! “Please click the Thumbs up icon below to thank me for responding.”

8600 N911

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