8600 officejet pro wont shutoff bygreen button on front of machine unplugging doesnt work either

8600 wont shutoff

Good day to you, @TEJOSand welcome to the community!
I hope I can help you
I saw that your Officejet 8600 will not power off, and you've tried unplugging the machine.
My suggestion would be to try a firmware update.
You can try updating the firmware through the front of the printer if you can access the menus and if the printer is on a wireless network. Getting the Latest Firmware and Product Updates
If not, plug in a USB cable to your Windows 8.1 system and download this firmware update: HP Officejet Pro 8600 N911a Firmware
Also, when you reset the printer, and have it unplugged for at least 30 seconds, try holding the power button down for a few seconds to drain any additional power inside of the printer. When plugging the printer back in, plug in the power directly to a power outlet to ensure the unit has full power.
If there is still any problems with powering the unit on or off, please call us!
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assis​t.html
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Similar Messages

  • How do I print standard 6 3/4" standard size envelopes from an hp 8600 officejet pro printer?

    How do I print 6 3/4" standard size envelopes from an hp 8600 officejet pro printer. This printer has this size on the tray and has this size listed in the printer set up on the printer, but the drop down boxes from my computer to set up the printer do not have this standard size listed. I keep getting messages on my printer that it is not set for the right size. I have a list of supported envelopes and their numbers for this printer but which one of these other numbers is the same as the 6 3/4" standard size envelope. I have an operating system of windows 7 with an older version of publisher. Everything else prints ok from publisher & the printer, just not the standard size envelopes of 6 3/4".
    Please help!
    indy-girl

    Hi indy-girl,
    Welcome to the HP Support Forums! I see you are trying to print 6 3/4" envelopes from your HP Officejet Pro 8600, but keep getting an error 'printer that it is not set for the right size'. After taking a look at the Supported envelopes sizes, the 6 3/4 is not supported. See below:
    I was able to take a look at the 8600, the only thing I am seeing listed on the paper tray is Legal/Letter, and the 4x6". I am not seeing the 6 3/4 size.
    I hope this helps!
    Thanks,
    HevnLgh
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • 8600 Officejet Pro fax redial

    I have an 8600 Officejet Pro. Have changed settings in advanced fax setup so that busy redial is off and no answer redial is off, but the crazy thing is, it still redials. How can I stop this?  Thanks for any advice.

    Hi,
    Has anyone responded to this? Any solutions?
     I have pulled the power, tried turning it off in the fax wizard and the redials are continuous and driving me mad!
    I've hit the "cancel fax" button hundreds of times and can't get to the "set-up" app before it reverts to dialing again.

  • HP 8600 Officejet Pro stuck on layout setting of long-edge binding (duplex printing)

    My HP 8600 Officejet Pro 8600 is stuck on a layout setting for printing of long-edge binding (duplex printing). It's conected to a mac running OSX 10.8.4 Any suggestions?
    Thanks

    Hi,
    From the application used to print click on File and the select Print. The Print window appears.
    NOTE: The Print window might be minimized. Click the blue triangle next to the printer name to see all available settings.
    In the expanded Print window you will find next to Copies the checkbox for Two-Sided. Check the box.
    NOTE: If the checkbox does not appear within the specific application print dialog, skip this step.
    Click the lowest selection box listed as the name of the program (e.g. TextEdit)
    Will appear as Copies & Pages within Microsoft Office applications.
    Select Layout from the drop-down menu.
    6. Set the Two-Sided option as the required binding or select Off to disable it.
    Click on Presets > Save Current Settings as Preset and perform the print job... the settings will remain default till another preset will be used.
    Regards,
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • HP 8600 Officejet Pro print light/dark control

    HP 8600 Officejet Pro e-All-in-One
    Windows XP
    Is there any way to darken the black print on my machine? The copy feature offers this feature but I can't find anything for printing purposes.
    This question was solved.
    View Solution.

    The only option to darken the text is to change the print quality to its highest setting. To do so, please follow the steps listed below. 
    In the software program you are trying to print from, click File, and then click Print . The Print dialog box will open.
    Select your product from the Name drop-down menu, and then click Properties . The Properties dialog box will then open.
    Click the Paper/Quality tab.
     Under Quality Settings you will be able to increase the print quality.
    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

  • Problems using 8600 Officejet Pro

    I used to be able to scan to an email address but when I try using one of my email addresses, it says it cannot connect to the secure server.  So I went and deleted the profile from my outgoing email profiles and added it again and now it says that the secure connect failed.  I checked my settings and everything is fine, what am I doing wrong?

    Hello popskiutah,
    Welcome to the HP Support Forums!
    I see you are having issues with the profile settings from Scan to Email with the Officejet Pro 8600, which model of 8600 is yours, the N911a, N911g or the N911n?
    Also, which Email client are you using, Gmail, MSN, etc? I have been noticing a lot of them are using a Two-Step Verification, check to see if your client is and disable it, if needed.
    Lastly, have you tried with another Email address?
    Let me know,
    JERENDS
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • HP 8600 Officejet Pro keeps rebooting

    THe printer is in a reboot cycle and never completes the boot process.  Can't get to a menu, just reboots and starts over.

    Hi @RodLH,
    Welcome to the HP Forums!
    I see that your HP Officejet Pro 8600 printer keeps rebooting. I am happy to help!
    I would suggest a hard reset, by going to this post, How to perform a Hard Reset, by @Rich1. It is important that the printer's power cable is plugged directly into the wall outlet, and not a surge protector! Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well. 
    If that does not resolve your issue, please call our phone support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
    Best of luck!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • Glitch in scanner of 8600 officejet pro

    I have an 8600 officejet printer, and after no problems for months, I am getting an error message that says it is unable to scan, copy, or fax.  I have no idea what to do.  I am not a techie, and this is a challenge.

    Hi poemscaper,
    I believe the printer is having a hardware malfunction, and you might be able to fix it by resetting the power. Please try the document below, if that does not work, you can contact HP support in North America at 1-800-474-6836 or find the local telephone number for your country here: http://welcome.hp.com/country/w1/en/support.html Please look for the category "Technical Support After you Buy"
    A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or F...
    *** If my reply was helpful, please click on the "Kudos Thumbs-Up" on the right, as a way to say "Thanks!".
    If this reply also fixed your issue - please click the "Accept as Solution" button, so that others can find the same answer. ***

  • I just purchased a HP 8600 OfficeJet Pro, connected it with an USB cable, not responding.

    It is an HP OfficeJet Pro 8600,

    What operating system?  Did you change USB cables?  Do not use a USB hub, plug the printer directly into your computer.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • I have a deskjet D1420 and officejet pro L7780 neither print back to front

    I have a HP deskjet D1420 and a HP Officejet Pro L7780 and neither one will print the pages from the back to the front.  The option to print back to front has been selected on both printers.
     i.e. printing 2 pages and the last page prints first followed by the first page
    Any help in resolving this issue will be greatly appreciated.  Thanks

    Please read this post then provide some details.  What operating system?
    I do not think the D1420 has an automatic duplexer, but the L7780 should be able to be configured for this.  See the Vista/Windows 7 Duplex Printing Troubleshooting Guide here.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • Mi ipad2 is blocked, i try pushing the 2 button at the same time but doesnt work

    my ipad2 is blocked, i try to restart pushing the 2 buttons at the same time but doesnt work

    Have you tried to keep them for long enough? It's usually around 10 seconds but it can be longer.

  • My iphone works well...then suddenly hang and turn off...trying to turn on, doesnt work trying the power and home button at the same time for many time doesnt work either. try to charged but not charging...trying to access in itunes, cannot access...

    my iPhone works well...suddenly hang when im on the phone...trying to reset with the home and power button, doesnt work, trying to charge for for several hour..its not charging, trying to access in itunes,,cannot acces.....what to do...please help

    Has it ever gotten wet?..   I'd make an appointment with Genius bar at an Apple store, there's something majorly wrong that a simple 'reset' isn't going to fix...
    Sorry...

  • Volume and hold button of my ipod touch 4g doesnt work what can i do?

    a few days ago the volume and hold buttons doesnt work, some times it get fixed for a while, but few minutes later it get the same way before
    please help
    =)

    Try "restoring" your Touch.
    Restoring iPod touch
    Make sure you have an Internet connection and have installed the latest version of iTunes from www.apple.com/itunes.
    Restore iPod touch:
    1 Connect iPod touch to your computer. 2 In iTunes, select iPod touch in the Devices list, then click Summary at the top of
    the screen.
    3 Click “Check for Update.” iTunes tells you if there’s a newer version of the iPod touch software available.
    4 Click Restore. Follow the onscreen instructions to complete the restore process. When restoring, it is recommended that you back up iPod touch when prompted.
    When the iPod touch software has been restored, you can either set it up as a new iPod touch, or restore your music, videos, app data, and other content from a backup.

  • HT201412 my ipod touch 4g is stuck on white screen and none of the buttons work and holding home and sleep button doesnt work either

    hi im abishek and my ipod touh 4 g is stuck on white screen and holding he power and hoe button doesnt work.what should i do?????!!!!!
    and also my ipod doesnt show upp on itunes so i cant restore it.

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • HP 8600 Officejet Pro

    I have been having trouble lately getting the error that the printhead is missing and it also says there is a problem with the printer or ink system.  It give the troubleshooting tip to remove and then put it back in and turn the machine off and then back on.  I have done this multiple times without success, I also replaced all the cartridges which were replaced recently, and still no success.  What do I need to do now?  Any recommendations would be greatly appreciated.  

    Hello jttw,
    Welcome to the HP Support Forums!
    I see you have been attempting to clear an error on the Officejet 8600, either missing printhead or ink system failure. The steps on the printer front display provide a good base for troubleshooting, I have been able to locate the complete steps.
    These HP documents: A 'Missing or Failed Printhead' Error Message Displays on the Printer after Installing a New Printhe... & A 'Printer Failure' Message That Might Include an '0x610000f6' or '0x61xxxxxx' Error Code Displays o... are your best chance at clearing the error.
    I hope they help, reply back if you are in need of more help.
    Thanks for posting,
    JERENDS
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Maybe you are looking for